really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
21,607 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #4

Feb 282017


  • 4,000 miles
Occurs intermittently with vehicle in motion and attempting to brake. While braking, the brake pedal intermittently snaps down about a half inch and makes a very loud popping noise that emits from somewhere within the primary brake pedal mechanism. It is startling for the driver and can cause the driver to slam on the brakes. Brakes worked normally from purchase in May 2016 until Jan 2017 when a Chrysler software update was performed that changed the parking brake from manual on/off to auto on/off. Dealer has been unable to correct the problem. They changed the brake booster but it did not correct the issue. They are now stating it is normal and refusing to work on it anymore. I have returned the vehicle at least 3 times for this malfunction and believe the brakes are unsafe. Vehicle is still in the possession of the dealer (has been for 2-weeks now), with no work being done to find and fix the issue.

- Albuquerque, NM, USA

problem #3

Jan 042017


  • 5,000 miles
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle's emergency brake independently activated on its own while being towed. The failure occurred without warning. The vehicle was towed to the dealer where it was diagnosed that the vehicle needed a wiring harness and the power steering needed to be reprogrammed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.

- Livingston, TX, USA

problem #2

Sep 122016


  • 2,400 miles
I had my 2016 Jeep Cherokee in to service at about mileage 1800. The Jeep dealer reported to me that he upgraded my software to the latest and greatest and produced a software upgrade number which meant nothing to me, but the dealer assured me that certain fixes were addressed, including the important parking break improvement, where if the car is placed into park, and the driver door is opened, then the parking-break would/should be automatically engauged. Yesterday, the first time this feature should have been automatically activated, it did not work. I am usually very good in deploying the parking break, but not this one time -- I pulled up on the switch rather than pushed it down to deploy the parking break (or opposite.) my point is that the automatic deployment of the parking break did not occur. Further, in the waining California sun, the amber led used by Fiat/Chrysler is not sufficient and a really poor color choice. It is impossible to see the led on the parking break. What kind of stupid chooses a led that is probably the least visible to see? the led matches the color of the sun (sort of.) green is much more visible. Red is better than amber.

- Murrieta, CA, USA

problem #1

Oct 292015


  • 2 miles
Brand new car with 2 miles on it. Brakes were weak feeling. Dealer is replacing the entire system, powerbooster, master cylinder, and lines. Had my wife and baby in it. Dealer said it is not safe to drive.

- Rohnert Park, CA, USA