really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
21,607 miles

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problem #24

Sep 042019


  • 43,510 miles
ABS vacuum pump needs replacement after 2 years of vehicle ownership?

- Chicago, IL, USA

problem #23

Jul 232019


  • 55,400 miles
On 2 separate occasions while in motion on a city street all of the gear shifts lights came on and where you see your mileage that screen read service shifter. This stayed visible until the car was turned off and restarted. The car also jerks while in motion and the brakes where supposed to be fixed last week from the dealership that I purchased the car from but its still feels like the brakes are grinding.

- Baltimore, MD, USA

problem #22

May 222019


  • 41,000 miles
Vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear. I have two small special needs children. This has happened 3 times in the last two months. I keep my vehicle up to date on maintenance/service. I read over 100 people's exact same complaints on line. It doesn't make sense that I am paying a car payment, have less than 45,000 miles on a less than 3 year old vehicle, and having these kind of safety concerns. We have one vehicle, limited means, and tons of therapy appointments. Today, my car died with no warning on a busy road, gives me approximately 10 seconds to pull to safety before there is no speed/ability to manuever the vehicle. It is ridiculous that the risk is so high, and the number of complaints listed on line show a serious issue with this among hundreds of vehicles by Jeep and nothing. The dealerships/service continue to make comments like "we were unable to replicate the issue". to be specific: Driving at about 25 miles per hour, straight following a right turn....lost power. Lights went on the dash, message above appeared. It took two tries to restart to get me out of the middle of the road.

- Taylor, MI, USA

problem #21

Feb 122019


  • miles
Stalls for no reason emergency break turns on by itself won┐T accelerate while originally in motion on freeway turns off while turning electric stability control icons going bizerk

- Houston, TX, USA

problem #20

Dec 222018


  • 51,000 miles
While driving, vehicle will decelerate and warning light appears to shift car in gear. Then car turns off. Can not use breaks, all electronics flash and coltage light alarm comes on. When taken to dealer twice, no errors found. My children drove it today and the vehicle suddenly stopped and all warning lights came in along with a message to shift the car into gear. The vehicle was dead. Took back to dealer and again no error. I have researched this and many of the same vehicles are having the same problems, but Jeep does nothing.

- Cumming, GA, USA

problem #19

Nov 252018


  • 26,000 miles
When I was driving at highway, all the sudden service transmission light on and transmission meter went up to the highest point, car stopped by itself. Beside steering, everything else stopped working. Thank god, I was next to emergency line. I only got 30 second to get out high speed traffic road.

- Mount Royal, NJ, USA

problem #18

Oct 312018


  • 23,690 miles
Shortly after a right turn into a short steep uphill section of road, the car just died. There were no warning lights. The display message said to shift into P then select a gear. The car had no functionality, it was dead and started rolling backwards towards the intersection. Put in park and tried to restart - check engine light came on, and was able to operate foot brake which was also unresponsive to that point - panicking that the car would roll across the intersection into the ditch. Car would not however start. After a few minutes and tries, the car started and drove as though nothing had happened and no warning lights on the display. Drove home from work and to the dealer, like nothing had happened. But scared that the problem might repeat and deliberately took backroads just in case. Can't imagine what would happen if I'd taken the interstate and the problem repeated. After getting home, found they had called and left a message about there being no oil. Called back - long conversation: - they said there was no oil on the dipstick (so why did the oil light not come on?) - they had changed the oil and filter and the car was good to go (really?) - they recommended bringing the car back after 1000 miles to check oil consumption (so if the car for whatever reason loses its oil will it really be safe to drive" could it not happen the next mile, the 100th mile") - they said there was no evidence of oil leaks (yes, we would have noticed oil spots on the floor of our garage) - they said there must be "internal consumption" of the oil (so there should be smoke coming from the exhaust, right? there was not)..going around in circles. Why does the car stop dead when the problem occurs. The dealer said this is to protect the car. Well, thank you Chrysler for caring so little about your customers that you protect your car from damage at the expense of people.

- Boylston, MA, USA

problem #17

Mar 142017


  • 12,000 miles
Each time I have been driving the vehicle when the brakes failed without warning the last time (4th time) my car was in the shop because the tranmission seal had a leak. While the mechanic was test driving the car the brakes failed with him. When I have had been driving the Jeep and the brakes failed I was pulling into different locations and the brakes would fail and not stop the car. The brake were as hard as a rock and just simply would not stop the car. I feel after 4 times this car is not repairable and I am now mentally anquished with driving it I am afraid the brakes will fail again and I might get into an accident because of the brake issue and possibly get hurt, killed, kill someone else this is without a doubt a safety issue. The mechanic at the dealership has even said the car is not safe. I have a case number with the Chrysler manufacturer on the case. It is# 35139860

- Kearns, UT, USA

problem #16

Sep 052018


  • 67,000 miles
The driver information center says service shifter. When active, the manual shift doesn't work but forward reverse and park do not seem to be affected. If you stop shut off the vehicle and restart, it clears. It started doing this 6-9 months ago once in a while but now does it several times a day depending on amount of driving. We brought it into the dealer to have it checked and they said there was no codes or physical problems but could replace the shifter to see if this would fix the problem. We elected not to do this at the present time. We have heard of accidents from this so we just wanted to notify you that it is happening. We would like to address this before an accident occurs.

- Dixon, MO, USA

problem #15

Aug 072018


  • 35,600 miles
I bought new Jeep Cherokee 2016 3.2 L in Sep. 2016. Was very happy for first few months and then I noticed I got jerk while I was driving. I informed the dealership guy but, he said that's normal it happened because of automatic transmission. After couple a months I got service shifter light on. I went to the dealership and they updated software. It was back up again with in a week so I decided to change the dealership. I went another Jeep dealership got error code and fix it. It was working fine for at least three months and I got back service shifter sign but, this time it was with service forward sign too. They fix it but because of that my break pads was worn down and it was not covered under warranty and I have to pay out of pocket.after a week I got service transmission light on. I have to tow my car and drop at the dealership. They fix the problem but the all problem back up again. I got the service shifter light on, my car is getting started jerking and create a sound when I was break hard. So guys I am very frustrated with my Jeep Cherokee.

- Glenview, IL, USA

problem #14

Sep 262017


  • 1,100 miles
After having my brand Jeep for less than 2 months, the service park brake, anti-lock brake, and traction light went off while driving. My car then proceeded to jerk while driving so I pulled over and turned the car off. Upon restart of the Jeep, all the lights were gone and the Jeep drove fine. 5 to 6 months (around March 2017) later the lights went off again while driving and the wheel became stiff and hard to turn. Since the light went off after turning the car off and back on before, I did that but the lights stayed on. I called to schedule an appt with the dealership then the lights went off. The lighst stayed off, as the appointment was 2 weeks away, so I cancelled it. As a single parent I cannot afford to waste money for a diagnostic that would not show an error because the malfunction lights were off. In August of 2017 the lights came one again, the wheel became hard to steer. These lights stayed on for 2-4 days then went off. This occurence happened again in between as well my sons bday weekend February 2018. My parents were driving the car and this made them uncomfortable. Since then the lights came on more frequently, using go off within a day or 2, only to come back on again. In the past 3 weeks the lights have come on daily, cut off while driving, and cut back on. The brakes now make a vibrating sensation when driving, and 3 times when backing up the parking brake engaged itself. In the history of ownerhship of this vehicle I have used my parking brake maybe 3 times. I am frustrated with this vehicle that I purchased brand new with 7 miles on it to being experiencing so many problems. I have owned the vehicle since Sept 2016 (not even 2 full years although this problem started early on) and only have 25K miles on it.

- Baton Rouge, LA, USA

problem #13

Oct 202017


  • 25,000 miles
Auto on/off will stop working and notify me on my screen. It will state I need to get it serviced. Also it will pop up that the gear shifter stops working, and need to get it serviced. Both will disappear after engine is turned off and back on.

- Texarkana, TX, USA

problem #12

May 172018


  • 25,083 miles
The contact owns a 2016 Jeep Cherokee. While stopped at a traffic light, the vehicle rolled forward and struck another vehicle. The seat belt failed to lock up as designed. The air bags did not deploy. A police report was not filed and there were no injuries. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure and informed the contact that they would not research the failure. The failure mileage was 25,083.

- Merritt Island, FL, USA

problem #11

Jan 212018


  • 20,673 miles
"takata recall" I have had my car looked at a couple times for the same issues and no luck getting it fixed. While driving on both highway and regular roads I will get a warning chime and all of a sudden my service parking brake, ABS, traction control, and four wheel drive- overheated lights come on. I then lose power steering, the steering wheel becomes very stiff and the brakes stop working. It is very scary especially in the winter time, to not be able to control your vehicle. I am pregnant and have a 2 year old child and do not want this Jeep anymore unless fixed. I have done research and it seems that people with the same Jeep even different years have had the same issue. Please help! this always happens when the vehicle is in motion. I have many of the same images just all different days this has happened to me. I will attach and image below. As stated this has happened multiple times not just one day. Thank you.

- Highgate Center, VT, USA

problem #10

Sep 162017


  • 41,111 miles
Brake booster went out at 41111 miles while driving and braking was compromised. Foot was on brake, then car started moving forward after popping sound heard. Had to slam down on break to get car to stop moving at < 2 miles per hour

- Buford, GA, USA

problem #9

May 262017


  • 8,100 miles
After purchase of my 2016 Jeep, which had 8000 miles, I began experiencing strong shaking in the front suspension when a bump in the road was struck. I took the car to Jeep, darcar in waldorf Maryland. They could find nothing. This shaking continued so I took it back. Again they could find nothing. Now my front end is not only jumping but squealing. This is my first Jeep and as much as I like the vehicle, I am very disappointed that a problem is occurring already. This occurred and got worst as I was driving on the streets of Pennsylvania and the city of waldorf Maryland

- Waldorf, MD, USA

problem #8

Jul 122017


  • miles
Put Jeep in park went in building to grab something. Came out Jeep rolled forward into loading dock at husbands job.

- Wilmington, NC, USA

problem #7

Aug 082017


  • 16,700 miles
Front brake rotors required replacement when car odometer reading was 16700 miles. Dealer said "rotors warped" and was a common problem occurring in vehicles with less than 20000 miles. Dealer said caused by car not being driven for 2 month period. Not covered by warranty after 12000 miles or 12 months. Complaint is the brakes on a new car should not fail after only 16,700 miles of normal driving. Cost to repair was $482

- Provincetown, MA, USA

problem #6

Feb 032017


  • 13,000 miles
Purchased my 2015 Jeep Cherokee in September 2015 brand new with 19 miles. The car started off running great I loved it. By April 2016, I noticed the car began to drive differently and at first I didn't think much of it but it got worse and worse. By October my car was jerking so bad, stalling sometimes and accelerating sometimes on it's on.I took it into the dealership and they replaced the transmission with only 11000 miles on the vehicle. My car drove like it once used to until about the end of January 2017. The car began to accelerate on its own once again jumping from 1gear to 3 gear and back. In February on my way to work my shifter locked on me and went completely out causing me to come to a complete stop. Thank god it was 4am and no cars were out because I would have definitely been in a car accident. I took the car to the dealership and expressed my troubles with the car and they changed the shifter and did some update on the car saying that that's why my car was driving the way it was. The very next Friday after getting my car back from them, I almost hit the back of a car coming down street with a slight incline and the vehicle sped up on it own without me pressing the gas from 25mph to 45mph jumping from 2 to 4 gear. The car jerked so hard felt like I had been hit by another car. I called Jeep and told them I was bringing the car back it was not fixed and I almost had an accident. When they got the vehicle, they claimed when they drove the vehicle it performed how it was supposed.I have been having nothing but trouble with this car since they replaced the transmission. I called chrystler myself to express my issues with my car and they pretended to car at first and barely got in touch with me towards the end of it. Finally, I found a lemon law attorney and I am currently fighting them to buy this vehicle back. I do not feel safe in this car.

- Cincinnati, OH, USA

problem #5

Feb 152016


  • 1,200 miles
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the instrument panel became inoperable without warning. The vehicle was taken to the dealer where it was diagnosed that the computer software in the dashboard, along with the wires and buttons in the steering wheel had to be replaced. The vehicle was repaired. The contact stated that the failure recurred several other times after the repair. The contact also stated that the start on and off button failed to work without warning. Also, while driving 10 mph, the brakes failed without warning. The vehicle was taken to the dealer multiple times, but the brake failure could not be repaired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures. The failure mileage was 1,200.

- Huntersville, NC, USA

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