10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 30,551 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 65 mph, the message "service shifter" was displayed and the gear shifter lights were illuminated. The manufacturer was made aware of the failure and advised the contact to schedule a recall repair appointment with the dealer for manufacturer customer satisfaction W84. The dealer informed the contact that she would be responsible for the cost of repair as the manufacturer's customer satisfaction W84 repair only covered the vehicle reprogramming and would not remedy the shifter failure. The manufacturer provided no further assistance and advised the contact to file a complaint with the NHTSA. The approximate failure mileage was 115,000
- Rockwood, MI, USA
For the past couple of weeks I-€™ve been noticing the car does not react when I press the gas-€¦ like there-€™s a delay In catching speed.., like stalling, last night the -€œservice shifter-€ light came on and all the PRN&D lights are on and I-€™m scared for my kids and my safety.
- Rockwood, MI, USA
The vehicle started to stop and it was shaking, the car stopped and it wouldn't go into park.Transmission didn't work! The car wouldn't shift!
- River Falls, WI, USA
Trans service shift light. I have a 2016 Jeep Cherokee trail hawk. Today (5/12/2021) is the third time I've brought my Jeep in for this problem. First was on 04/17/2019 @ 17,330 miles. Second was on 02/04/2020 @ 21,917 miles. The third was today 05/12/2021 @29,046 miles. Every time they have to change the bezel and the harness for the transmission shifter. I know this is an issue from researching this problem with other Jeep Cherokee owners. Jeep needs to fix this problem or pay me every time I have to take off of work to bring my vehicle into the shop.
- Fayetteville, NC, USA
I started hearing a grinding/screeching sound occasionally that sounded like it was coming from the front drivers side wheel. It was not constant and was not necessarily while doing any particular thing except driving. Sometimes occurred while turning but sometimes occurred while being on on straight away. Took it into dealership and they looked it over and let me know that it was the ptu that was leaking fluid and shards of metal. Then I read online about recall: For 2014-2017 Jeep Cherokee where the ptu has not been previously replaced, the auto maker's recall number is W47 and the National Highway Traffic Safety Administration (NHTSA)'s recall campaign number is 20V343. And unsure why my VIN # would not be included in this recall.
- Windsor, WI, USA
Service shifter light came on and all the lights on the shifter lit up red
- Lagrange, IN, USA
Start pushing on gas pedal, car will hesitate before moving, then quickly jumps into gear, jerking as it shifts into each gear.
- Milton, WI, USA
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 15 mph, the vehicle jerked with the accelerator pedal depressed. The contact stated that the stop/start system warning light was illuminated. The vehicle was taken to blake fulenwider Chrysler Dodge Jeep of clyde (110 N S access rd, clyde, tx 79510, (325) 893-1416) to be diagnosed. The contact was informed that the battery sensor, under hood switch, and an unknown electrical part needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 55,266.
- Odessa, TX, USA
Only 60K on my Jeep Cherokee and shifter light comes on. This remained on the 21 miles to my job.
- Geneva, FL, USA
My 2016 Jeep Cherokee limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the light remains lit up on the dashboard. My Jeep is inoperable due to this issue. I was stopped at a light in traffic and my car refused to move at all. It finally moved out of park in 30 minutes. The next day my car did the same thing again while I was trying to back out of a parking space at the store. It had to be towed to a Jeep dealership. These two incidents caused me to be stuck dangerously in traffic at a street light, and then again at the grocery store in the parking lot. As of now I am without my car, being told water got in the electronic parking brake module. I am told it also requires a electronic park brake switch now too. My car has42504 actual miles on it currently. I bout it with 42098 miles on it on June 25th 2020.
- Fort Wayne, IN, USA
Purchased 75,000 mile warranty with tob. Around 30,000 motor replaced. Oil consumption. Nc. had it at midas at 67,584 miles because of unusual noises in the front end. Was determined to be the drivetrain. Advised me to check with tom O'brien Chrysler, Dodge, Jeep Ram in greenwood Indiana that it might be under warranty. Had it there twice, midas greenwood twice and fletcher Chrysler, Dodge, Jeep Ram in franklin Indiana twice. Each made repairs to it costing me $595 total in out-of-pocket deductibles. Billing to warranty company: Midas $1933.57, fletcher $618 and tob $2267 which is "the mechanic" (mechanical repair service contract) tel # 800-621-2130. Contract # GW227456. The vehicle had these issues of unusual noises on rough pavement, wandering when taking off from stop going thru shifting gears moving from right to left then back to straight then going back to the right every time on shifting. At 75,000 miles the warranty ran out and up to that time "none" of the companies figured it out nor fixed it. We were told that the lemon law didn't apply. So now at 80194 miles it's so bad that it's untrustworthy and it's getting worse by the day. I can't find anybody to fix it especially now that the warranty is out and the only place that we can trade it is back at tob which we will never buy another product from them. I have all the receipts for all repairs made that did not fix it. So we are stuck. Can't fix it nor trade and get a good price for it.
- Indianapolis, IN, USA
Within 7 months of buying this car from a dealership, the 4WD says unavailable, the wiper sprayer broke while I was driving and I had to pull over because I couldn't spray my window on a snow-melting, messy day. Then the driver's side wiper broke while driving in torrent rains where I almost got run over by a semi-truck on the highway for having to pull over. The mud flaps continue to rip causing mud and ice to build up behind the tires. In 15-below weather, I went to start my car to go to work and when I turned the heat higher than 4 (out of 7), it made a loud, vibrating sound until I turned it back down, so I was very cold all the way to work. The next day it worked fine. The day after that, I went out to start my car again to go to work, it was 15-below still, and I had no heater blower at all. I had no heat. I could not drive due to that, had to have my car towed to a shop, and ended up calling in sick at work, which jeopardized my brand new employee status.
- Helena, MT, USA
I was home from a short trip to the store when the "service shifter" warning appeared on the dash. When I arrived home the vehicle would not shift into park and shifter will not go past neutral. Key will not release and is stuck in the on position with no way to remove or turn off ignition. Vehicle is immovable and is a roll off hazard due to being unable to place transmission in park.
- Concordia, MO, USA
My four wheel drive went out in vehicle during winter which make it undrivale in Wisconsin winters. In addition, when I have the cruise control on, the vehicle powers up when going down hill. This happens consistently until I take off the cruise control
- Spring Valley, WI, USA
Several dashboard warning lights lit up at the same time (with alarms sounding continuously): Check engine; parking brake; service airbag system, traction control off, seatbelt warning gear indicator lights were all on at the same time: P, R, N. D and the manual shift +/- indicator (all lit red) the transmission would not shift (out of what felt like 3rd gear) while driving down the freeway. A few times, the transmission would not shift out of neutral, and I could not get the car to move (after coming to a stop) on the off ramp and on the side streets. Key fob would not lock or unlock the doors or set the alarm
- Rio Vista, CA, USA
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at a low rate of speed, the vehicle shut-off upon making a right turn with the battery warning light illuminated on the instrument panel. The contact stated that the vehicle began to make an abnormal noise after multiple attempts were made to restart the vehicle. Upon restart of the vehicle, the vehicle resumed normal operation. Neither the dealer nor the manufacturer were notified of the failure. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 67,000.
- Ocean Springs, MS, USA
On 01/16/2021 I was driving the Jeep at highway speeds when suddenly the transmission would not shift from 4th to 5th and my accelerator peddle was unresponsive. Upon getting home I pulled the obd and received code P0887 which was associated with a recall for this vehicle and the recall outlined the symptoms I was having to a T. upon calling Jeep after reading the recall I learned this VIN was not recalled even though the symptoms for the recall were the same we were experiencing. After reading about this online I think this is a wider recall that needs to happen because since the recall and service bulletin release date in June 2018 there has been multiple reports of this exact same problem. I have attached my diagnostic scan so you can see the freeze frame and code being thrown on the vehicle. That being said this car is undriveable right now through no fault of our own as all maintenance is up to date. Jeep wants to charge us $75 for the re-flash procedure and I realize I may not get out of paying that but I wanted to be sure you guys knew that the recall that was supposed to cover these years of Jeep failed to do so fully and should be reexamined. Thanks
- Rainier, WA, USA
Gear shift error lights! while driving all the service shifter lights came on. Pulled over to shut off the car and the lights went off. When I picked up to speed the lights came back. The car shuts off when turning and started jerking with take off. Once the power shuts off the car didn't want to start and turned over until it caught on. I drive around a large city with lots of highways for a living and I am afraid the car may loss power in traffic! this issue has been happening since summer 2020
- Houston, TX, USA
I brought my vehicle to the dealership back in November and they diagnosed it as the power transfer unit failure. There was a recall but they said my VIN did not fall under it. I had them order the part and they keep giving me new eta's on the part. As of today they have informed me that there is such a demand for this part they have given me a new eta of February 4th 2021. The dealer acknowledges that this is a known issue so why isn't my vehicle covered. Now I will need to rent a car for at least a month and a half if there eta is correct which it hasn't been the last 5 times. I believe this should be a recall as they can't make this part fast enough for the demand. I previously put this claim in but have not gotten any response. I believe this is a major issue possibly not being reported by customers who do not have to absorb the cost.
- Orange, CT, USA
- Rishon Le Zion, NJ, USA