10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
33,555 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2016 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #232

Sep 162021

Cherokee

  • miles
i was driving my son to school one day about 2 months ago maybe longer and all of a sudden out of no where the car shuts off saying low oil pressure. i changed out the sensor. thinking that would fix the problem. well that sure isnt the case. i burn a quart of oil 3rd or 4rh day of the week evey week taken it in no can find the problem. now i see there a recall say needs a pcm up date. maybe it it fix the problem. probaly not. i think jeep really needs to go over the jeep engines with a pick and comb and find these problems its scary drivong i am so affraid iam am going to be an a realy bad accident one day. my car always shutting off while driving iys not fun. its even worse when i jqve my child in the back seat and is helpless because he straped up in a car seat. part 2 if i fill my jeep up.with a full tank of gas it stalls and shuts of in the middle of traffic driving. or sitting at a stop light this happens every time i full my car up si no i dont fill it up because it like to shut off. so it getting to the point i want to set it of fire and roll it down a hill!! (kidding i would never do that!!)

- Margate, FL, USA

problem #231

Nov 202021

Cherokee

  • miles
4wheel drive light came on. Said it was a power transfer unit problem. It has been recalled but doesn-€™t show for my car. It will cost me o ver $2000 and it has been recalled. I need help to have this repair covered.

- Stamford, CT, USA

problem #230

Sep 012021

Cherokee

  • miles
Vehicle has slowly been loosing power since I purchased it in 2018, but over the past 2 months it's sluggish and when I press the accelerator, it hesitates then takes off and the tachometer gets stuck until I let off the gas then push the accelerator again. Also when I'm in stop and go traffic, when I accelerate, it starts jerking and feel like the engine is going to die, but if I give it a little more gas, it stops, until I have to come to a stop again. It's unsettling to hear the engine race the way it does. I feel it's a safety issue because the way it jerks when I'm trying to get the tachometer to stop racing. There's been no warning lights and nothing has been confirmed by the dealership, however, I recently received a recall notice and have contacted the dealer for an appointment. I'm waiting on a return call but don't know what the recall is related to.

- Edmond, OK, USA

problem #229

Nov 012021

Cherokee

  • miles
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.

- Prescott, AZ, USA

problem #228

Oct 152021

Cherokee

  • 50,000 miles
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH, the vehicle inadvertently stalled. The check engine warning light was illuminated. The contact was unable to veer to the side of the road. The contact turned off and restarted the vehicle. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist because the VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer also referred the contact to NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 50,000.

- Sacramento, CA, USA

problem #227

Jul 152021

Cherokee

  • 55,000 miles
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.

- Lindale, GA, USA

problem #226

Aug 032021

Cherokee

  • miles
shifter park.. car cuts off when car is idle.

- Chicago, IL, USA

problem #225

Dec 202020

Cherokee

  • 58,215 miles
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle decelerated to 45 mph independently. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the TCM software was reset. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 58,215.

- Laurel, MS, USA

problem #224

Jun 252021

Cherokee

  • miles
I was at the store came out started my jeep sat there for a minute put my jeep in drive pressed the gas pulled forward out of the parking spot when my jeep stopped my dash said put in park then select gear well i was in the middle of the lane and i couldn-€™t press the brake or turn my wheel there was a car coming down the lane and my jeep was just sitting there not able to turn back on. finally i was able to get my jeep to turn back on and i put it in reverse and left it in the parking lot if I were to drive home and that happened there could-€™ve been a major accident! I-€™m so grateful I was not on the interstate!

- Dubois, PA, USA

problem #223

Jun 122021

Cherokee

  • miles
I was driving on the interstate, I just got past 55 miles per hour and my -€œservice transmission soon-€ notification came on. I was able to get off the interstate. After that, the vehicle completely stalled out. I put it in park and then back in drive and I was able to get home. If the vehicle would have stalled on the interstate it would have been horrible.

- Jackson , TN, USA

problem #222

Apr 052021

Cherokee

  • 60,000 miles
Only 60K on my Jeep Cherokee and shifter light comes on. This remained on the 21 miles to my job.

- Geneva, FL, USA

problem #221

Apr 012021

Cherokee

  • 68,000 miles
The shifter light came on on 04/01/2021. It remained on the entire trip home from my school of employment. I noted this is a popular problem with this model. Previously, I had very scary problems with acceleration several times and this is documented in an ongoing suit that has not been resolved.

- Geneva, FL, USA

problem #220

Jan 072021

Cherokee

  • 11,850 miles
2016 Jeep Cherokee sport with only 11850 miles began jerking and stalling while driving slowly... finally it stalled completely and the low oil indicator showed. I then discovered the 2.4L tigershark engine was down over 2 qts. There was no prior low oil indication. I immediately changed the oil and filter for the third time since 2016 when new. The vehicle stopped on a county road.

- Glen Arm, MD, USA

problem #219

Mar 082021

Cherokee

  • miles
My Jeep was looked at under the W20 recall, it fixed the check engine light, but later came back up. I'm not sure if the recall was part of the check engine light, but I've tried to reset it, and that is not working. I don't feel the check engine light was fixed. Is there anything you can do" should I bring my Jeep to a Jeep dealer?"

- East Hartford, CT, USA

problem #218

Mar 052021

Cherokee

  • 43,492 miles
Transmission jerks. Parking brake comes on automatically

- Mentor, OH, USA

problem #217

Mar 042021

Cherokee

  • 100,000 miles
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving for approximately 5 miles between 35-40 mph, the vehicle loss motive power and stalled. The vehicle made an audible dinging sound with a message displayed to turn-off the vehicle. The battery warning light was illuminated. The contact stated that after approximately 20-30 minutes the vehicle restarted. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

- Columbia, SC, USA

problem #216

Feb 252021

Cherokee

  • 50,000 miles
Car shut off without any warning while pulling into parking lot and making right turn.

- Ellicott City, MD, USA

problem #215

Feb 052021

Cherokee

  • 35,500 miles
Vehicle was driving on the high way, 70mph, for 20 mins, exited the highway to 40 mph and engine began making a rattling sound, shaking, backfiring, and acceleration became difficult, loss of horse power. Drove to nearest parking lot. Continues to misfire while in neutral and at idle. Turned off the engine for 5 mins. Restarted the car and the engine light came on. Car continued to make noises, back fire and idle poorly. Towed to a shop. Codes were identified in cylinder #3 spark plugs were checked to be fine, coils were checked to be fine, and cylinder #3 continued to so error codes. Car was left to have fuel pump injector checked. The fuel injector was not affected. Cylinder #3 was found to have no pressure and not operating. The vehicle has been "burning" oil, and needed to have oil checked on a weekly basis, oil changed on a by monthly schedule and if it was ever close to measuring low on the dipstick the automatic engine shutdown would disable the vehicle while it was in motion. The car is undriveable and now the fear is that the "burning" of the oil has damaged the engine cylinder beyond repair. We've been advised to replace the engine for a cost of $12,500 at only 35,000 miles.

- Apo, AE, USA

problem #214

Feb 152020

Cherokee

  • 35,000 miles
In motion on a city street going 35 mph the engine shuts off; steering and braking become disabled and car costs into traffic. No warning lights or dash board symbols turned ever on. Vehicle has to be towed to a shop to have the oil changed/replaced after only 200 miles since last oil change. Engine burns oil (not leaking) at a high rate. Oil needs to be checked weekly and replaced on a 2-3 month schedule. Only 35,000 miles on the car.

- Apo, AE, USA

problem #213

Feb 122021

Cherokee

  • 86,295 miles
Car shuts off mid-drive / mid-turn while in motion without warning. No lights are illuminated in the dash cluster after or during. No explanation why.

- Phoenix, AZ, USA

Read the next 20 complaints »