My Jeep was looked at under the W20 recall, it fixed the check engine light, but later came back up. I'm not sure if the recall was part of the check engine light, but I've tried to reset it, and that is not working. I don't feel the check engine light was fixed. Is there anything you can do" should I bring my Jeep to a Jeep dealer?"

- East Hartford, CT, USA

Transmission jerks. Parking brake comes on automatically

- Mentor, OH, USA

My Jeep shuts off when in motion. Last November I was on a highway with my toddler in the backseat when it suddenly shut off. I took it to the dealer and they said it needed an "update" on the transmission. Now it is a few months later and again today it suddenly turned off when I was about to get on the highway. I called the dealer and they said there is a recall on the PCM that maybe could be causing it to shut off. They cannot even give you a quick appointment and expect me to drive the car as it is, completely unsafe and almost causing full collision on two occasions. How can nobody care that this is completely unsafe and could cause death in a collision when the vehicle is in motion? they just keep saying they understand but that it just needs an update and for me to just wait a week or more until their next appointment. They say I should have been notified by mail of any recall or update but I have never received any notice of anything.

- Whitestone, NY, USA

Service shifter warning keeps popping up. Once I turn the car off it goes away for a few thousand miles then pops back up. Dealership says they are unsure why this would come on. It has happened multiple times over the past 4 years of us getting it brand new. Today was the most recent & when I decided to google it & seen where you can put in into this site.

- Mount Vernon, OH, USA

Car shuts off mid-drive / mid-turn while in motion without warning. No lights are illuminated in the dash cluster after or during. No explanation why.

- Phoenix, AZ, USA

I have a 2016 Jeep Cherokee. The "service shifter" warning comes on every time the vehicle is turned on. The light indicators on the the gear shifter no longer come on. The dashboard is locked with the "service shifter" message. It has been recurring for the past month. Mechanics do not know what the issue is.

- Dayton, TX, USA

My car will just die while I am operating it. Then it will turn right back on, and drive fine. It goes into a ghost mode, power steering still works.

- Toledo, OH, USA

1. the new battery was completely dead on my 2016 Jeep Cherokee latitude and bought a new battery on May 28, 2020 and on 1-17-21 the new battery is completely dead. 2. when backing out of the drive way the emergency brake comes on and brakes the car, I disengaged the brake and continued out of drive way and will do it again. This has happened on 3 occasions.

- Knoxville, PA, USA

As I am driving along, the console above the steering wheel tells me that I need to 'service shifter'. I turn the car off and back on, then it repeats. The dealership tells me that they are not sure why it is doing this.

- Anchorage, AK, USA

The 'service shifter' alert is on, I have a 2016 Jeep Cherokee with 21000 miles. I have done some investigating and it looks like this is a major problem for many Jeep's, yet is not a recall.

- Geneva, IL, USA

Service shifter warning light has popped up on my Jeep twice now.

- Springfield, TN, USA

Vehicle dies and you lose power steering and braking. Vehicle was being driven very slowly in a residential area when it would not accelerate and died. Power steering loss and brake loss makes it very hard to pull over. Dealership can't find anything wrong with it or duplicate the problem. This car is death trap and I would like the engine replaced. Or be able to get rid of it without paying a fortune. Also 2 days before this it stopped accelerating while going 50 pmh.

- Thornton, CO, USA

My car shuts off while driving. Generally when making turns, while I'm decelerating it decides to decelerate to where I'm now going just a few miles an hour to completely shutting off. This is extremely dangerous. I've replaced my battery to make sure it wasn't an issue and my battery light did come on as well after the shut off. My screen also tells me to put my car in park and choose desired gear. When my car is clearly in drive but completely shut down. This has happened on multiple occasions and the picture is from today, this battery was replaced yesterday.

- Brick, NJ, USA

Service shifter light. When it comes on it affects all of the car's features, remote, cruise, speedometer. Have had fixed at the dealership 3 to 4 times.

- Madison, MS, USA

I bought a 2016 Jeep Cherokee latitude with 56,000. I had it for 1 day before I got a service shifter warning on my dashboard and all of the lights on the shifter lit up red. I called the dealership and they told me to come in right away, but the light went off when I turned the car off. The light didn't come back on for a few week, but now it comes on everyday. I have read several forums about people having the same issues with their 2016-2019 Jeep's, and even after getting the wiring and shifter replaced the issue will come back. I've read about people whose car gets stuck in gear and they can't put it into drive or park. This needs to be looked into because people cannot afford to keep paying to have the issue 'fixed' when it isn't really getting fixed and nobody knows why.

- Anchorage, AK, USA

While driving the service shifter light comes on, blocking the speedometer. All the lights for the different gears light. It will reset after the car is restarting, but will come back on after city driving for about 200 miles or after driving on rougher city roads.

- Saint Louis, MO, USA

Service shifter appeared and I reset by pulling over shutting off vehicle, opening door and re-insert key and start. Was happening once a month, now happens every time I drive. Can't view any vehicle information as it freezes the screen. Happens regardless of where I am driving. Will even happen on a remote start sitting idle.

- Quakertown, PA, USA

My vehicle is at 86,500 miles and the service shifter message has come up on my dashboard more than once now and from what I can find, there is no solid or permanent fix for it at this time. I would like the be able to fix my car and not have to worry about this issue again.

- Longview, WA, USA

My 2016 Jeep service transmission light appeared then the next thing I had no acceleration on the expressway. Seems like there was no power on the gas petal and the car was just not going. I was in the middle of rush hour and could not get off the expressway. After a couple of minutes of me pressing down on the gas petal it finally worked. I immediately got off the expressway. On the way home every time I would stop the same thing would occur, but this time I would turn off and on the vehicle and it seemed to reset and work again. I have taken the vehicle to the shop were they said it was tcm which they updated/reset, but they also told me this would have to be done every couple of years because chysler does updates and unfortunately we have to pay the dealership to have this updated for us or we will have issues. Well I had everything updated then after a couple of hours with my vehicle once again the "service transmission" light reappeared. Now they are saying it is the tcm that needs to replaced. The vehicle has only 58,470 miles, this is ridiculous that we have to pay for these updates and that the VIN number is not on the list to have these issues fixed by chysler. I have read up on this and I am not the only one this has happened to. If I would have known how much trouble I would have with a Jeep/chysler product, I would never have bought it.

- San Antonio, TX, USA

Service shifter

- Virginia Beach, VA, USA