10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
18,897 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #13

Feb 282020

Cherokee

  • 45,000 miles
My Jeep along with several other have been affected by this! service shifter and all the lights come on the shifter. Just driving down the highway that alert appeared

- Cassville, MO, USA

problem #12

Feb 132020

Cherokee

  • 30,000 miles
The car's cruise control was engaged while climbing a slight hill on the freeway. The car failed to stop accelerating at 60 mph (set speed limit). The cruise control button nor pressing the brakes would disengage the system. After approximately 10 seconds, the car accelerated to 75 mph and finally disengaged. This was during the night, with moderate rush hour traffic on highway 16 near port orchard, wa. The dealer (West hills Chrysler, bremerton wa) cannot find an error code and refuses to repair the vehicle. I deem the vehicle unsafe to drive while using the cruise control system.

- Gig Harbor, WA, USA

problem #11

Feb 262020

Cherokee 6-cyl

  • 51,000 miles
Jeep throwing 'service shifter' message and lighting up the entire shifter. Locking brakes, steering wheel and when trying to turn the car off it only continuously tries to turn over instead of shutting off. This started as soon as I pulled out of my driveway on a straight neighborhood road. Consumer was told by the dealer wiring harness in the shifter needed to be replaced or repaired and could not guarantee a permanent fix. Vehicle was traded in and consumer no longer has the vehicle.

- Coupeville, WA, USA

problem #10

Nov 252019

Cherokee

  • miles
This vehicles had a recall on something that has to do with the transmission- the dealership claims to have corrected the issue. However, the vehicle in question is still having slipping issues. Also just recently I noticed when starting my vehicle with the fob it stays on 30 secs and cuts right back off. The tire feature isn't always correct either it says I need air when I don't. I'd like to know how many other consumers have had the problem with the remote start feature..

- Cincinnati, OH, USA

problem #9

Sep 152019

Cherokee

  • 22,455 miles
My Jeep completely shut down while I was driving. I was approximately 1/2 mile from home, made a left turn and everything shut down. I was driving approximately 32mph. It did restart after about 15 minutes and I quickly drove back home and have not driven it since.

- Rockton, IL, USA

problem #8

Sep 152019

Cherokee

  • 22,454 miles
Vehicle completely shut down while driving. Had driven about 1/2 mile on a county road, made a left turn and everything shut down. No steering, braking. Very scary!!! was able to restart vehicle after about 10 minutes and immediately drove home. Have not driven it since.

- Rockton, IL, USA

problem #7

Mar 082019

Cherokee

  • 23,000 miles
While the vehicle has been running and in motion on city streets, the engine will cut off. The car is left without power steering and without power braking. The car must be placed in park to restart thus necessitating the need to come to a complete stop. This has occurred on four separate occasions and appears to be a problems other have on the same model (without resolution).

- Friendswood, TX, USA

problem #6

Jan 302019

Cherokee

  • 30,402 miles
We have had this Jeep for one year. The the first repair was to service the brakes system after 1200 miles. Today same thing again. I got in my Jeep to run an errand and started the car pressed on the brake to place the car in reverse and hear a hissing sound under the dash. The brake booster failed again I know this because its happened at 1200 miles also and the dealer replaced it already.

- Coolidge, AZ, USA

problem #5

Jan 142019

Cherokee

  • 15,000 miles
While driving this vehicle made a right hand turn and accelerated uphill. The car died and lost all systems including steering and limited braking. I took vehicle to dealer and found out this was due to low oil. This happened twice within 4 months. No oil indicator ever appeared in either instance. Said it was a safety feature to save engine but apparently not human lives. It as scary..I do not trust this vehicle and why is it consuming so much oil.

- Missoula, MT, USA

problem #4

May 122018

Cherokee

  • 5,000 miles
Multiple sporadic flashing loss of traction light on dry roads and rolling starts. 5/10/18 4872M vehicle in motion on city street 35mph "service parking brake" flashed on display 5/12/18 5004M making left turn from stop on yield green very slight decline, city street, depressed gas pedal to make turn, car slipped out of gear flashing to put car in neutral or park and then back in drive. Car rolled into intersection. I flipped over to tiptronic w/O response, shifted to neutral and back w/O response, kids in backseat while car is stalled perpendicular to oncoming traffic. Turned hazards on, shifted to park and back, no response, rolled to side of road at this point. Put car back in park, counted to five, shifted back to drive, and car responded. 5/12/18 5084M fianc driving, city street 45mph. Making left turn across 3 oncoming lanes from stop, car again slipped from gear and flashed message to shift into neutral or park and then back to drive. Fianc shifted to neutral and back into drive w/O response. I turned on hazards, he shifts car into park and counted a few seconds before putting it park in drive and pulling off the road. Dealership closed. 5/14/18 dropped car off at Jeep 5/22/18 vm from Jeep, they didn't know what the issue was 5/23/18 Jeep called, couldn't duplicate the issue, filed a report w/Chrysler, tested grounding, and concluded it was a "fluke in the system". asked me to pick up the car despite not making repair. "if you have issues bring it back".

- Grapevine, TX, USA

problem #3

Jul 062017

Cherokee

  • 1,700 miles
The contact owned a 2017 Jeep Cherokee. While driving approximately 40 mph, the vehicle suddenly accelerated. The driver lost control of the steering and crashed into a ditch. During the incident, the brakes and steering wheel malfunctioned and would not operate, and the air bags did not deploy. The vehicle was destroyed. The driver sustained injuries to the back and both knees. Medical attention was not received. A police report was filed. The cause of the failures was not determined. The manufacturer and local dealer were not notified. The failure mileage was 1,700...updated 10/19/17

- Richland, NC, USA

problem #2

Jun 212017

Cherokee

  • 1,980 miles
I was stopped at the red light, my foot on the brake and vehicle gear in D, I felt my vehicle is reversing (moving backwards), I thought my vehicle gear was in R and foot on gas padel but that was not the case, I double checked to make sure the vehicle gear was in D and foot on the brake pedal, I put my vehicle in park (P) to make sure it stops and then when light turned green, I put it in drive (D) and started driving. In all that bizzareness, I felt I missed a green light as well. I thought may be the vehicle besides me started driving and it was my vision which made me think that my vehicle moved backwards but I am a long time driver and something like that never happened with me before. I was completely shaken up, thinking that luckily no vehicle was behind me during all that time. I also noticed that my vehicle was at least one vehicle space behind the stoppage line when I started driving again. This strengthened my belief that my vehicle moved backwards.

- Cary, NC, USA

problem #1

May 092017

Cherokee

  • 85 miles
We just purchased above vehicle with 13 miles on it. Like the car, but we were crawling along and the car in front of us stopped. My husband tried to stop and hit both the gas and brake pedal at the same time. The brake pedal and gas were side by side and he hit both at same time. No space between the pedals at all. Cost us over 3,000 just for ours. Thinking of getting another vehicle just because of the above.

- Eliot, ME, USA