10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
9,513 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2019 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad
problem #244

Jan 132024

Cherokee

  • miles
Received a -??4WD System Unavailable-?? error on dash. Vehicle got stuck in 4WD. Vehicle has been at dealership since 1/13/2024. Apparently part is on back order.

- Blountville, TN, USA

problem #243

Mar 102024

Cherokee

  • miles
The 4WD service light is on. It isn-??t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective PTU units are listed as the cause.

- Mobile, AL, USA

problem #242

Mar 152024

Cherokee

  • miles
I would like to report an issue regarding my 2019 Jeep Cherokee Latitude Plus, Vin No. [XXX]. This morning (on [XXX]), I was leaving a gas station, pulled away, was in drive when I stopped to pause for traffic and while attempting to merge into traffic, suddenly without warning my Jeep wouldn't move- it was revving when I pressed the gas but didn't move at all. Acting quickly, I put my foot on the brake, put the vehicle in reverse and then shifted back to drive. The vehicle began driving as it normally would. It felt like the vehicle shifted into Neutral without warning. I made sure the vehicle wasn't in fact in neutral when this happened as sometimes the shifter can accidently fall into neutral if bumped. It was in fact in drive. I am bringing this to your attention as I have noticed similar recalls for this particular vehicle and I wonder if my vehicle is in fact one of them that are affected but not yet discovered. Also, it should be noted that the incorrect vehicle is associated with my vin number on the NHTSA website. it shows up as a "2019 Jeep Cherokee Altitude 4x4" the vehicle is a "2019 Jeep Cherokee Latitude Plus". It also says no open recalls, and I fear that I am not receiving these notifications because of this error. And I am also afraid of my vehicle suddenly shifting into Neutral while I am driving on the highway. I do travel frequently and long distances almost daily. I have contacted Jeep Customer service and have made them aware of this issue. They suggested that I bring the vehicle in for service, and that there were no open recalls at this time. I am scheduling an appointment with my local dealership in HUDSON, NY and will also make them aware of what happened and who I have contacted regarding same. I would like to make the NHTSA aware of this issue, as I am certain there should be a recall as it is a dangerous defect that happens without warning and can lead to a crash, personal injury and/or potentially death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

- Athens, NY, USA

problem #241

Feb 212024

Cherokee

  • miles
Sudden PTU problem at 70,000, gathering repair quotes

- Florence , KY, USA

problem #240

Feb 152024

Cherokee

  • miles
The sevice 4wheel drive light is on I had a problem with this 2 years ago and now again the ptu system needs replace this is the second time in 2 years and this time it-??s not under warranty

- New Castle, PA, USA

problem #239

Feb 012024

Cherokee

  • miles
The rear differential housing completely cracked open and all the fluids leaked out. This seems to be a common issue with 2019 Jeep Cherokees. I keep extremely well care of my vehicle and it has mostly highway miles and this issue should of never occurred. Not only could of the entire transmission been destroyed but there is no warning signal. The only reason I noticed anything was because there were oil spots in the garage towards the rear of the vehicle. This issue seems to be a manufacturer error through Mopar.

- Broadview Heights, OH, USA

problem #238

Oct 162023

Cherokee

  • miles
the rear differential housing started leaking and upon inspection it was found to be cracked along the bottom middle area. the part was replaced by an independent auto repair shop at considerable expense due to the cost of the part. the faulty part was not retained. if it had not been noticed it could have resulted in a catastrophic failure resulting in loss of control of the vehicle and potentially a crash could have occurred involving one or more vehicles. the part was confirmed to be defective by the independent mechanic after a thorough inspection and consequent diagnosis. there were no warnings of the situation other than the gear oil leak which started 10/16/1923. the repair was completed 10/26/23 due to having to order the replacement part. this repair should be covered by Jeep and as a long time Jeep owner i am disappointed in the lack of attention to this matter and am registering this complaint in hopes that it can be addressed. thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Kennedy, NY, USA

problem #237

Feb 052024

Cherokee

  • miles
68,000 miles on my 2019 Jeep Cherokee. steering wheel started wobbling, hearing weird noises from the rear of the vehicle. took it in to get looked at (thankfully), rear differential and PTU is shot. mechanic was absolutely baffled and insisted I contact Jeep about this issue, as it shouldn't be my responsibility to fix their faulty parts. I honestly do not understand how there isn't at least an extended powertrain warranty on these vehicles by now, especially seeing MULTIPLE complaints about the SAME ISSUES every month on the NHTSA website. have to pay upwards of $4k now to make my jeep drivable again because I am out of warranty by 8k. seems to be a little convenient that these failures happen between 65 and 78k, when the vehicles are just out of warranty. but what angers me more than the money is what potentially could have happened had I not taken it in to get looked at - especially since this vehicle is my daily driver, which includes driving my 2 year old to and from daycare every day. Is it going to take someone to die for this issue to be resolved"!"! unbelievable.

- Tupper Lake, NY, USA

problem #236

Dec 112023

Cherokee

  • miles
My jeep started smoking under the hood. No safety lights appeared on the dash. Confirmed by dealership the PTU needs replacement. I have 76,000 miles so no warranty even though I purchased it new. Estimate to fix is $3500. I have been without my Jeep for 2 months and still continue to wait for the parts to come in. Very disappointing in the cost and inconvenience this has caused me.

- Winona, MN, USA

problem #235

Jan 112024

Cherokee

  • miles
I know Chrysler is aware that this is a serious safety concern because you-??re in the midst of traffic in a high-speed one way freeway, a traction light came on by itself, transmission and PTU failed then you lost power had to slowly pull over to the left-hand lane as you had no power improper because you-??re supposed to be on the right hand shoulder And you had no ability to accelerate and when you stopped the vehicle and tried to put it in the park, it rolled away when you went to reverse it you had a bit of reverse, but you had grinding so clearly something inside the transmission prematurely failed, causing the safety concern lucky Somebody wasn-??t killed or an accident caused. Towed to dealer Then the dealership work order say tranny and power transfer unit needed to be replaced at a cost of $20,300. 5 mth past 5 yr warranty

- Hamilton , Ontario Ca L8k 2s1, MT, USA

problem #234

Jan 112024

Cherokee

  • miles
While driving the vehicle, the rpm-??s suddenly shot up and the vehicle lost power, I was able to safely pull over to the side of road where I tried to place the vehicle in park. There was a lot of revving and grinding and the vehicle would not go into park and was going to roll away if I had not placed the parking brake. The car had to be towed to a dealer where they discovered the Power Transfer Unit had failed and the loss of motive power I was experiencing was the PTU failing.

- Boulder, CO, USA

problem #233

Dec 312023

Cherokee

  • miles
While driving, car reved itsself up and when in neutral, sensor said 4wd Neutral Warning Vehicle May move even in park-??..4wd System unavailable service required-??Had a diagnostic done of the sensor light that came on. Diagnostic said codes u0403 for T-Case, C14A7 PTU motor. After much reading and research this same part was recalled in the years 2014-2017 Jeep Trailhawks. The PTU loss power and had me and my family on the side of the hwy! It made some jerking and clicking noise when attempting to switch the gears to drive. There is also an electrical issue where the heat will not stay on selected option. The radio flickers and will not stay on a station. The radio also was powered off and was still playing.

- Florissant , MO, USA

problem #232

Aug 042023

Cherokee

  • miles
Engine oil leaks. VVT solenoid seal in the rear valve cover is leaking oil. That seal is integrated with the valve cover. Replace valve cover at 66,000 miles. I am excellent about my Jeep/vehicle maintenance. Warranty ended at 65,000 miles.

- Lake Oswego, OR, USA

problem #231

Dec 312023

Cherokee

  • miles
While driving the vehicle, it started to make a muffled whining sound then as you slowed down you would feel a thud then the whine would stop. This would repeat itself. This happened over the 2023-2024 New Year's weekend. I brought it to my mechanic- First Class Alignment and Repair in Port Jervis, NY 12771. They informed me the vehicle should not be driven due to the vehicle could fail to operate while driving. They discovered a craked Rear Differential. They had no explanation for this- they have never seen this before. I would say it is a manufactors defect. I have pictures of the defect. I was unable to upload the pictures for some reason.

- Middletown, NY, USA

problem #230

Dec 222023

Cherokee

  • miles
During highway speeds upon strong acceleration up an incline, the car-??s transmission suddenly shifted into neutral with no warning, the car still in drive and no lights on dash. There was a loss of power and I had to quickly merge over in traffic to safely come to a stop. After coming to a stop, the car resumed driving normally with another incident down the road at cruising speed. This has happed about 6 times, another accelerating from a stop. So far the diagnosis is unknown, with the car scheduled for service in the next week. This is a well documented and persistent problem with these vehicles equipped with this transmission.

- Boulder, CO, USA

problem #229

Nov 082023

Cherokee

  • miles
Rear differential failing

- Port Charlotte, FL, USA

problem #228

Nov 012023

Cherokee

  • miles
The Power Transfer Unit (PTU) failed which rendered the AWD system useless for the vehicle. The car has been in the shop for 6 weeks and will likely be in the shop another at least another three because the PTU is on national backorder. This is the same failure that Jeep recently recalled for the previous year model Jeep Cherokee, but Jeep has not issued a recall on this year model.

- San Antonio, TX, USA

problem #227

Nov 162023

Cherokee

  • miles
I purchased a 2019 Jeep Cherokee Latitude Plus brand new from a local dealership. My Jeep now has a little over 30,000 miles on it. I noticed when taking off from a complete stop, I would give my car gas and the vehicle would not respond. I would continue to press the gas pedal down almost to the floorboard hoping to get the vehicle to respond. When the car does respond, the transmission would slam itself into 1st gear and take off. The last time I experienced my car slamming into 1st gear, I was turning onto a busy highway, at night and light rain. When the car did shift into gear it caused me to go into the left lane with cars turning on to the highway from the other side of the road. I was originally turning into the right lane. I almost crossed over into a turning lane with numerous cars waiting to make a left turn onto the street I just pulled out from. I did not have any warning lights on the dashboard to let me know of an issue at any of the times the car was acting up. On numerous other occasions, it feels like the transmission is not shifting correctly while going at various speeds. I would need to let off the gas and then give the car gas again to get it to shift. My dealership-??s service department has had my car since November 20, 2023, and I-??m being told they have not been able to duplicate the issue. They wanted to know if I wanted to pick up my car. I feel this issue will cause a serious accident which could cause serious injury or death if not detected and fixed.

- Luling, LA, USA

problem #226

Nov 012023

Cherokee

  • miles
PTU failure. Not being able to shift into 4 wheel drive. Afraid of losing forward power while driving on busy interstate. No longer have the extra safety and control that is available with 4 wheel drive

- Englewood, OH, USA

problem #225

Nov 242023

Cherokee

  • miles
The SVC4WD light has been turning on. Took it to get a diagnosis and the was told PTU is failing and needs to be replaced. Estimated repair costs are $1320

- Suffolk, VA, USA

Read the next 20 complaints »