10.0

really awful
Crashes / Fires:
0 / 6
Injuries / Deaths:
0 / 0
Average Mileage:
7,290 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2019 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

« Read the previous 20 complaints

problem #92

Jan 012021

Cherokee

  • miles
There is a stall when driving. A lot of the time when you stop and go it stalls for a second before it goes. It also happens when I am driving. If I am pressing on the gas it will stall as well. It has almost caused me to have an accident when it does the stall.

- Paris, TX, USA

problem #91

May 182021

Cherokee

  • miles
My 2019 Jeep Cherokee stalled at a red light, stalled inside a car wash (brake light on) unable to move. Then twice this week stalled at stop sign battery light came on. Battery is perfectly clean all connections are tight.

- Las Vegas , NV, USA

problem #90

Mar 132021

Cherokee

  • miles
For the past 4 days, my vehicle stalls while driving without warning. It happens each time while decelerating, but still in motion. There are/were recalls on the exact year and engine models as my vehicle, but according to my VIN, mine is not included so I am filing a report. It is a 2019 2.4L and stalls when in motion.

- Franklin, KY, USA

problem #89

Mar 132021

Cherokee

  • 47,800 miles
My 2019 Jeep Cherokee with the 2.4L has repeatedly stalled while driving since purchasing 4 months ago. Upon doing research, I see there's been many recalls on similar vehicles with the same engine and year as mine, however mine is not covered. Considering my vehicle is also stalling while driving and decelerating, I am filing a complaint to broaden the recall to include more vins. On four separate occasions, my vehicle stalled while driving when slowing down but still in motion. It will not stay running for the past week when decelerating.

- Franklin, KY, USA

problem #88

Mar 152021

Cherokee

  • 42,500 miles
Fm radio fades in and out. And volume changes drastically with different station changes. Sometimes restarting the car helps.

- Harrisonville, MO, USA

problem #87

Jan 152021

Cherokee

  • 50,000 miles
The A/C does not work at all, the car is only 2 years old.

- Laplace, LA, USA

problem #86

Jan 242021

Cherokee

  • 37,000 miles
Slowing to a stop light and vehicle stalled out losing all power. The vehicle has already had the recalls associated completed and had a recent oils change. The day after the recalls, the car stalled again before coming to a full stop. Twice it was on a highway, once in a driveway, once in an intersection coming off a bridge. Twice in motion others were at a stop. I lost count and the issue is inconsistent. Most recent 1/24/21

- Cape Coral, FL, USA

problem #85

Dec 102020

Cherokee

  • 29,000 miles
The car turns off while driving and then everything locks up. This has happen two days in a row 12/10/2020 and 12/11/2020

- Charleston, WV, USA

problem #84

Dec 052020

Cherokee

  • 5 miles
While driving, my rear hatch warning came on, I pulled over to realize that the latch would not lock, causing my lights to stay on, causing a cold environment for my 9 months old baby, with the door not being able to seal. With this broken, also disables my remote start, voiding any anti theft abilities.

- Atwater, MN, USA

problem #83

Oct 182020

Cherokee

  • 32,500 miles
While driving, my car will randomly shut off completely. There is a dinging noise and a quick flash of the battery light and then it says the press brake and push start. I can not accelerate but can brake. As soon as I'm completely stopped, the steering locks and it struggles to start again. It is random and has happened more than once in a row. It happened 4 months ago and the service department said the battery failed and replaced the battery, but it happened again a week again while I was turning. After I restarted it, it did it like 15 seconds later. Then two days after that it shut off randomly while I was driving 35-40 mph down a straight road. I've taken it in again and this time they can't find anything wrong with it. Battery was fine, no codes. Even the software that got updated because of the recall (stalling while driving) was fine. I've seen people say that the oil level can cause it to stall, but my oil was at 60% at the time it started happening. It's not safe that the car randomly shuts off without notice, while driving on a road or highway. That can cause a serious accident if it happens at the wrong time.

- Mckinney, TX, USA

problem #82

Sep 212020

Cherokee

  • 36,800 miles
6 times in the last week, my car has shut off mid drive. As I am driving, my car will ding, my battery light will flash on and then my car will completely shut down within 3-5 seconds. I will have to turn my key to off, wait a minute and restart. I will have to pump the gas pedal and my car will sputter before it turns over and starts back up. Under normal circumstances, I do not have any engine lights displayed on my screen for attention and everything runs smoothly. I have also checked my battery on the screen display as I drive and it is always between 14.2-14.4V. During these shuts, my car is going under 30 miles per hour, but has happened as I am turning and going straight. Most recently (this morning), I was driving straight (had just pulled out of my parking spot at my apartment) and my battery light turned on and my car locked. The steering wheel and pedals were unusable, but my engine remained on. I checked my battery during this and it says it was at 12.2V. I had to shut my car off, pump the gas to turn the engine over and my battery displayed as back at 14.4V. This happened 3 more times before I was out of my apartment complex (every 50 feet or so) and I turned around and parked again. I had my car hooked up to diagnostics machine after it began the first shut downs, but it returned with no error codes and my battery tested fine and all the wires were secure. I called my Jeep dealership and they stated I am outside my warranty (by 800 miles), so I would have to pay for the fix. This is clearly a defect with my car. I can see through online research that many other Jeep Cherokee owners are having these exact issues and Jeep is giving them the runaround. I also see there are some recalls for Jeep pertinent to this concern, however my particular car is not included. This is very dangerous as my son was in my car for all occurrences + I have a 30 min commute.

- Gig Harbor, WA, USA

problem #81

Sep 132020

Cherokee

  • 41,000 miles
While driving East on interstate 70, I had a blowout. After looking at the remaining tires, it seemed that they were all pretty worn - if they have the minimum 2/32 tread remaining, they barely do. I feel that a proper safety inspection was completed before enterprise car rental on 37th street North in wichita, Kansas sent me away in the vehicle.

- Wichita, KS, USA

problem #80

Sep 192020

Cherokee

  • 31,000 miles
Vehicles stalls completely and does not want to start it takes about 3 rounds of security mode of seconds before it will restart again.

- Rock Island, IL, USA

problem #79

Sep 152020

Cherokee

  • 76,500 miles
While driving, the car shut off and had to be restarted.

- Jamestown, OH, USA

problem #78

Sep 082020

Cherokee

  • 63,000 miles
Bought car in 1/20 with 2.4L tigershark engine. Using excessive amount of oil; garage did not diagnose and car is now at Jeep dealer. We had oil changes completed as required and still had to add oil between changes. At the last garage visit they had to add 2.5 quarts of oil. No oil light came on at any time. When car started running rough and wanted to stall we took immediately to garage. They say we need a rebuilt or new engine because of the oil consumption. We are working seniors with only one vehicle! a $3,000 bill is ridiculous especially since we found that this engine has had the same problem since 2012!

- Saint Johnsbury, VT, USA

problem #77

Sep 082020

Cherokee

  • 20,847 miles
While taking a right hand turn through a traffic light into the flow of traffic the vehicle shut off and I had to come to a complete stop and put it in park to restart.

- Ochlocknee, GA, USA

problem #76

Aug 202020

Cherokee

  • 21,000 miles
Less than a year into the purchase of a brand new 2019 Jeep Cherokee, the auto start-stop failed completely during daily rides (before then, it used to work perfectly -- at the red light for example). Took it to the dealership service center where I had bought my car from, they told me the feature functions on a separate battery and that they could do nothing crazy but manually (temporarily) recharge whatever battery they were referring to. The service manager also cluelessly told me to give it a few hours after each ride until the battery responsible for the auto start-stop functionality recharges itself. Although I followed their instruction, I got zero result. Today at the time of writing this complaint, it is getting close to two years after my purchase and there occurs another annoying bug: The main battery keeps dying on me every time I want to start the car. Also, the front display shows an "engine temperature hot" message as the battery fails to start the car, although I do not believe the message is relevant since my car had been sitting in a fairly cool spot for at least 10 hours - no reason for any parts of it to get hot while the engine is shut down.

- Draper, UT, USA

problem #75

Aug 282020

Cherokee

  • 13,600 miles
While make a right turn from a city street into my residential area the vehicle turned off in mid turn.

- Roanoke, VA, USA

problem #74

Jul 152020

Cherokee

  • 20,600 miles
The Cherokee suddenly and unexpectedly turns off. Luckily while standing at a red light. Was at the dealership - drove several miles without finding an issue. Today (8-5-2020) it happened again for the third time.

- Miramar, FL, USA

problem #73

Jun 222020

Cherokee 6-cyl

  • 10,250 miles
The uconnect system is malfunctioning when in motion. It is randomcly calling people, nav is a mess and not working, radio will switch from fm/am/sattelite stations, every thing is haphazardly messed up. I feel it very dangerous as it is so distracting. I traded the car yesterday so I would not get in an accident.

- Cape Coral, FL, USA

Read the next 20 complaints »