10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,374 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #16

Jun 292018

Compass

  • 89,000 miles
TL the contact's daughter was driving a 2017 Jeep Compass. While driving 10 mph, the vehicle jerked, lunged, and lost power. Also, the vehicle accelerated while the brake pedal was depressed. Furthermore, the overheat warning indicator illuminated for approximately thirty seconds and then turned off. The vehicle was taken to manhattan Jeep (629 w 54th St, New York, NY 10019, (877) 225-8709) to be diagnosed, but the failures could not be duplicated. The failures recurred multiple times. The vehicle was taken back to the dealer for a second diagnostic test, which failed to duplicate the failure again. The manufacturer was made aware of the failures and did not assist. The failure mileage was approximately 89,000.

- Brooklyn, NY, USA

problem #15

Jun 052019

Compass

  • 30,600 miles
When making left or right turns, it goes into 4WD. Doesn't matter if you're on the roadway or turning into a parking spot or even backing up. Feels like something grabbing in either the front or back can't really tell. Makes grinding noise. Took back to the dealer twice now and they also say it was the 4WD that they can't fix anything because Jeep knows about the problem and we have to wait for Jeep to do a recall. It gets worse every day. They say they can not give us a paper because of waiting on the recall. Only had this car for 3 months and nobody wants to fix the problem.

- Lexington, NC, USA

problem #14

Aug 182019

Compass

  • 8,500 miles
The contact owns a 2017 Jeep Compass. The contact stated that the transmission slipped out of gear and the vehicle almost crashed into a fire hydrant. Chrysler Dodge Jeep Ram Fiat manhattan (678 11th ave, New York, NY 10019, (212) 549-2208) stated that they could not replicate the failure and conducted a safety inspection. The vehicle passed the inspection. The manufacturer was contacted and stated that a case manager would review the matter. The vehicle was not diagnosed or repaired. The failure mileage was 8,500.

- Brooklyn, NY, USA

problem #13

Jan 052018

Compass

  • 6,000 miles
The contact owns a 2017 Jeep Compass. The contact stated that there was an internal electrical failure and the vehicle stalled several times. In addition, there was a loss of engine power and the gear independently shifted into neutral while the vehicle was in operation. The contact stated that various unknown warning indicators flickered and flashed during the failure. Antwerpen Chrysler Jeep (6440 baltimore national pike, baltimore, md 21228, (410) 788-2973) was notified of the failure. The failure recurred and the battery was replaced. An independent mechanic diagnosed that the failure was related to NHTSA campaign number: 17V301000 (power train); however, the dealer and manufacturer indicated that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 6,000.

- Kensington, MD, USA

problem #12

Jul 022019

Compass

  • miles
On 6.22.2019 I purchased a Jeep Compass certified. I had the Jeep for 10 days before the Jeep will no longer start. The Jeep had to be towed to the nearest Jeep dealership. The diagnosis is that the Jeep's timper is no longer working. This is a pre-existing issue that the Jeep dealership on route 4, paramus, NJ was well aware of when the sold me the Jeep. I do not have a loaner car to get to or from work.......

- Newark, NJ, USA

problem #11

May 212019

Compass

  • 30,000 miles
Is using oil very quickly. Was told to carry oil with me to keep the oil full so that it doesn't run out. When oil gets low (no oil left after 3000 miles) will get brief "low oil pressure" message and Jeep will just shut off automatically. This always happens when I am driving. Was in the middle of a very busy intersection yesterday when this happened on my way to get the oil changed and I almost got hit by a semi. This is very unsafe.

- Sioux City, IA, USA

problem #10

Jan 232019

Compass

  • 16,500 miles
The contact owns a 2017 Jeep Compass. While driving at an unknown speed, the brakes did not engage and the brake-on warning indicator illuminated. Also, when the vehicle was in park, it rolled away and did not stop with the emergency brake being applied. The vehicle was taken to susanville auto center (530-257-5092, located at 704-485 richmond rd E, susanville, ca 96130) where it was diagnosed that the transmission needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 16,500.

- Portolla, CA, USA

problem #9

Jan 202019

Compass

  • 45,608 miles
My Jeep compas was built 8-2016 and is making a extremely loud grinding noise. I took my vehicle to get looked at and they rotated the tires. They stated the tires are in excellent condition and stated that it maybe the axel or internally because exterior visual inspection everything was fine. I came home and put the car in park and it was still rolling and I put the emergency brake on and that was making a grinding noise also. I no longer feel safe driving my vehicle. I need my vehicle to be added to recall T-26 as I am not going to pay for these repairs upfront. The grinding noise just seems to be getting louder. I do not want to operate the vehicle and loose control while driving my kids to school or even just driving to the dealership for repairs.

- San Antonio, TX, USA

problem #8

Jan 092019

Compass

  • 12,300 miles
The vehicle was stopped at a stoplight on a city expressway and when the light turned green the stop/start system failed to restart the engine. It engaged the parking brake in the middle of the road and would not allow me to immediately restart the car. After several attempts to restart the car with traffic flying by me I was finally able to restart the car and disengage the parking break. This has happened multiple times and my dealership says they will not fix it because they are waiting to receive a stop start battery from mopar. It has been on backorder for a month and they dont have a date when it will be fixed. This keeps happening at least once a week and they do nothing to correct the problem. The problem is with the start/stop system made to conserve gas. The system should not leave you stranded in the middle of busy roads where someone can slam into the back of you.

- Newport News, VA, USA

problem #7

Apr 012018

Compass

  • 20,000 miles
The vehicle has been in motion every occurrence and happened on a highway. The Jeep has shut off while I was driving. I had the automatic off turned off and when I stopped at a stop light the Jeep powered down, dash and lights went crazy, and my Jeep would not start back up. It took over 5 minutes to get the Jeep to come back on. There is also a popping noise and a very hard shift at times. When this hard shift occurs it pulls my Jeep to the right, I have had it in the shop several times this year and they cannot figure out the problem. They thought changing my shocks would help but it has not. There is still a popping sound when I hit a certain speed and then it is still shifting extremely hard randomly and jerks the whole Jeep when it happens. It has almost caused me to wreck a couple times especially when I am in a right handed curve and this occurs; it caused me to go off road when I took a right handed curve and it occurred. This has been happening since April 2018, and I have had it in the shop several times. This has been an ongoing thing now I do not have the files with me today at work, but I do have them at home. I can upload the documentation at a later date. Unsure of exact date.

- Kermit, WV, USA

problem #6

Sep 302018

Compass

  • 39,082 miles
The contact owns a 2017 Jeep Compass. While driving 30 mph, there was an abnormal clicking sound underneath the vehicle. The contact stated that the steering wheel became difficult to turn. In addition, the driveshaft detached from the vehicle and a crash occurred. There were no injuries. A police report was filed. The vehicle was towed to a body shop. The contact stated that a diagnostic test would not be performed for another 24-48 hours. The vehicle was not repaired. Manhattan Jeep service center (located at 629 w 54th St, New York, NY 10019, (877) 225-8709) was contacted. The vehicle was not included in NHTSA campaign number: 17V301000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 39,082.

- Brooklyn, NY, USA

problem #5

Aug 012017

Compass

  • miles
2017 Jeep Compass. Consumer writes in regards to brakes locking up while driving. The consumer stated the vehicle experienced various electrical issues including the back up camera remaining on at all times, the locks were inoperable, the vehicle would not operate while the key fob in the vehicle, the vehicle would start and shut off with the radio still on and can shift, but not move, and the vehicle would randomly not communicate with the key fob. Also, the emergency brake automatically turned off, there was hesitation in the shifting, and the vehicle would inadvertently brake while reversing or driving forward.

- Blair, WI, USA

problem #4

Jul 032018

Compass

  • 9,000 miles
Purchased Dec 2017. Almost immediately began experiencing a problem whenever the speedometer dropped to 31 mph, there was an aggressive downshift that felt as if I was being rear ended. Problem frequent yet intermittent. Often radio would not turn on or off when the engine was on or off. Fear of battery draining was often. Loss of volume control when vehicle was parked.. each month, random errors would flash. By July 3, it had become so frequent withshifting problems and problems with lighting, windows, sunroof, it was taken to collierville cdjr for service. That day all the codes started flashing across dash while vehicle was in motion on highway. There were 4 pages of diagnostic error codes. Tech erik jeter said a tcm flash update was available for transmission shift quality. Must update PCM and tcm also. There were multiple dtcs for all turn signals and lamps. Determined cause to be faulty body control module and internal failure. This was allegedly replaced, despite being originally told of a recall and backorder of parts that could last 6 months. Car out of service for 10 days. Problems began again within a week of vehicles return. It was taken to landers cdjr for service on August 9, 2018. I have not heard back from dealer. Then the backup cameras began freezing and would stay while car in motion. Windows stopped working. On September 1, 2018 my vehicle was found to be sitting behind the service department along side more than a dozen other new Jeep Compass vehicles with stop sale/do not sell written across windows. It has been a total of 35 days out of service. This vehicle needs to be declared a lemon so I can replace it with a working car.

- Olive Branch, MS, USA

problem #3

Aug 012017

Compass

  • 1,701 miles
Total electrical failure on the highway, no stability control, HVAC, turn signals, hazzard lights, 4WD, every electrical item malfunctions, just the engine runs but all instrumentation and electrical accessory stop working in the middle of driving.

- Rockaway, NJ, USA

problem #2

Jul 272017

Compass

  • 1,700 miles
Jeep is brand new, has 1700 miles on it. Without warning, heat turns on full speed out the vents, can not turn off, turn signals do not work, rear camera and park assist disabled, 4 wheel drive inoperable, instrument cluster inoperable, radio inoperable. Out door temperature reads 3 dashes. Hazard lights inoperable. Odometer flashing. Problem will go away for 30 seconds, than comes right back. Check engine light on, blower fan and blend door codes. This happens while vehicle is in motion. Regardless of when and where. Odor of burning electrical/wires came out of vents.

- Rockaway, NJ, USA

problem #1

May 132017

Compass 4-cyl

  • miles
The contact owns a 2017 Jeep Compass. The contact purchased the vehicle brand new on May 13, 2017. The contact was not made aware that the VIN was included in NHTSA campaign number: 17V301000 (power train) until the Monday after purchasing the vehicle. When the contact inquired as to why the northwest Chrysler Jeep Dodge dealer sold him a brand new vehicle with an open recall, the contact was informed that the recall was a pre-notice and they would receive parts for a recall at a later date. The manufacturer was notified of the non-compliance and stated that they could not do anything regarding the dealer. The contact referenced motor vehicle act 49 U.S code 30120, which stated that the dealer had to remedy the vehicle prior to delivery the contact had not experienced a failure. Updated 08/08/17

- Houston, TX, USA