really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,941 miles

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« Read the previous 20 complaints

problem #55

Feb 172005

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 19,000 miles
19,000 miles brakes pulsating and car shaking at all speeds, rotors and pads replaced. At 30,000 miles brakes again pulsating and car shaking.

- Reno, NV, USA

problem #54

Feb 072005

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 48,000 miles
Brake rotors warp every 10,000 - 12,000 miles making stopping the vehicle and controlling the vehicle difficult when applying the brakes.

- Mesa, AZ, USA

problem #53

Aug 122003

Grand Cherokee 4WD

  • Automatic transmission
  • 20,000 miles
The brake rotors were serviced three times because the vehicle shook when driving or when engaging the brakes. Dealer and manufacturer refused to make the repairs again.

- Lindon, UT, USA

problem #52

Feb 282004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 43,512 miles
2002 Jeep Grand Cherokee 4WD 4dr taken in because of brake failure. Was told drums had warped and to permanently fix problem would be $800. To temporarily fix it was, $119.99, but the problem could come back. My claim is that there are problems with the vehicles' front brakes and that after as little as 5,000 miles, the steering wheel and front wheels "shake" and that drivers encounter severe vibrations through the steering wheel, floor, seat and pedals when the brakes are applied.

- Oklahoma City, OK, USA

problem #51

Oct 212002

Grand Cherokee 4WD

  • Automatic transmission
  • 10,845 miles
The vehicle's front rotors and pads had to be replaced at 11,000 miles. After numerous visits for the same problem the consumer was charged. The vehicle wiper blade were noisy and skipped, the dealer replaced the left wiper blade.

- Cottage Grove, WI, USA

problem #50

Sep 092004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 22,000 miles
When applying the brakes, the brake pedal would pumped up and down and the steering wheel would shimmy up and down and to the left and right. The higher the speed the worse the problem. When I brought it to the dealership I insisted that the service manager take a ride with me. He only had to drive it a short distance before he knew exactly what the problem was. He said the rotors were warped. I asked if that was normal, especially with such low mileage. He told me that it was an ongoing problem that Chrysler new about. When the rotors heated up they were not cooling down properly due to a defect which in turn causes the rotors to warp. He said they instructed to tell owners that the problem was due to wear and tear and that it was not covered by the warranty, therefore passing the expense on to the customer. He also told me that if the customer complained to Chrysler, and only then, would Chrysler fix the problem at no charge and would put the repairs under a "good will warranty". the service manager said he would not put me through the trouble and automatically put it under the "good will warranty". especially since I have had numerouse other problems with the Jeep since the first day I drove it off the lot. I've had the check engine light come on 4 times. Each time it was a different deffective part. I've also had electrical problems which caused the dome lights to flash on and off, all sorts of beeping noises and numerous other distractions in the interior. It's also left me stranded on the New Jersey turnpike

- Hackensack, NJ, USA

problem #49

May 202003

Grand Cherokee 6-cyl

  • Automatic transmission
  • 8,000 miles
While applying the brake pedal vehicle vibrated uncontrollably. Consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. Mechanic determined that the rotors needed to be replaced, and replaced it. However, the problem recurred. This information was provided by Mr. Jerome wife karen jakubco.

- Evanston, IL, USA

problem #48

Aug 232004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 28,000 miles
Bought a new 2002 Jeep Grand Cherokee [xxx] the ft. Brake rotors have warped for the second time in 30,000 miles. Driving with these warped rotors causes the steering wheel to shake violently and brake application at the wheels to be uneven. This is a very unsafe condition especially on wet or icy surfaces. The dealer refuses to replace the rotors under warranty. A call to Chrysler customer service produced the same result, no warranty replacement. The dealer & manufacturer insist on calling this a "worn brake" problem when in fact it is the result of defective brake rotors. It should be noted that the ft pads & rotors were replace once already under warranty at 11,000 miles due to warped rotors, the pads at this time show less than 50% wear. This is the same problem that effected 1996 Grand Cherokee, that defect resulted in an official recall and reimbursement for those who have paid to have the defective rotors replaced. I feel this series of Grand Cherokee warrants the same recall. This is a serious safety issue. Updated 07/25/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Springfield, MA, USA

problem #47

Jun 232003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 19,780 miles
Consumer complained about a brake problem. Consumer took vehicle to the dealer, and was told that the brakes were pulsating and whipped the steering wheel back and forth. Consumer talked to the service manager and the manufacturer, and was told that warranty expired, and they won't repair without charging the consumer. There has been a front brake rotor problem since 3/06/02. Vehicle still has problem.

- Wheeling, WV, USA

problem #46

Aug 112004

Grand Cherokee 6-cyl

  • Automatic transmission
  • 14,000 miles
Dealer replaced at 14,000 miles the front rotors and pads. At 20,000 miles fronts rotors were resurfaced, and at 26,000 miles rotors were resurfaced once again.

- Las Vegas, NV, USA

problem #45

Apr 172003

Grand Cherokee

  • miles
Nar 04/28/2003. Mr the consumer experienced problems with the front and rear brake rotors and pads had to be replaced.

- Florida, NY, USA

problem #44

Jul 252004

Grand Cherokee 8-cyl

  • Automatic transmission
  • 45 miles
Applying brakes lightly at speeds in excess of 45 mph causes vehicle to vibrate excessively and pull off a straight line. The vibration has been increasing for sometime but the pulling caused me to have a mechanic inspect the vehicle due to safety concerns if the brakes were required in an emergency situation. The Jeep service center claimed warping of the rotors as they have for all other cases. This seems to be a defective part.

- Bloomington, IL, USA

problem #43

Jan 062003

Grand Cherokee

  • 12,168 miles
Replaced defective brake pads and rotors due to pulsation in the brake pedal.

- Princeton Junction, NJ, USA

problem #42

Jul 182003

Grand Cherokee 4WD

  • Automatic transmission
  • 16,000 miles
The consumer was driving the vehicle when the brakes began to pulsate when pumped. The vehicle was taken to the dealer the pads were replaced the pads and the rotors because of a seal leak. They also indicated that the brakes were not put on properly. The same problem exists again and they said that the rotors need to be replaced again. The manufacture has been contacted.

- Woodridge, IL, USA

problem #41

May 212004

Grand Cherokee 6-cyl

  • Automatic transmission
  • 17,878 miles
While braking the vehicle shimmied. The dealership informed the consumer that the brake rotors were warped. The consumer also experienced this same problem when driving on mountain curves. There was a clunk sound coming from the rear when the vehicle was stopped, as if something was moving forward. The driveshaft was removed along with the lube slip joint.

- Mount Vernon, IL, USA

problem #40

Jul 122004

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 19,950 miles
Vehicle front wheels shimmied violently at highway speeds when brakes are applied. Vehicle has only 20,000 miles and is a 2002. Dealer says not under warranty even though it has a 3yr, 36,000 bumper to bumper warranty. Dealer stated front rotors are warped and need replaced at my cost.

- Omaha, NE, USA

problem #39

Mar 282003

Grand Cherokee 6-cyl

  • Automatic transmission
  • 14,000 miles
At 14,000 miles dealer replaced front rotors and pads because the rotors warped. This caused the vehicle to grind and vibrate when applying the brakes. At the present time dealer had to turn the front rotors again because the rotors warped. Dealer believed that warping was due to the brakes being used on wet road. Rear oil leak.there is a noise in the transmission or drive line under drivers seat area.

- New Smyrna Beach, FL, USA

problem #38

Apr 292004

Grand Cherokee 4WD

  • 33,800 miles
2002 Jeep Grand Cherokee front rotor problems. The vehicles rotors have been replaced three times in 25 months due to rotor degradation.

- Raymond, NH, USA

problem #37

Jun 222004

Grand Cherokee

  • miles
Pulsation sensation while braking. First noticed between 6000 -8000 miles and less than 12 months. Dealership said nothing wrong. Approx 10000 miles and over 12 months dealership replaced warped front rotors. No charge this time. Approx 15700 miles and 16 months dealership again repllaced warped front rotors. Charged for 12 months/12000 mile warranty. Dealership admitted this was a common problem on vehicle. No permanent solution offered.

- Fairborn, OH, USA

problem #36

Mar 092004

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 26,000 miles
The brakes have always been weak, however at 26,000 miles I had to have the brakes resurfaced. My mechanic has the same vehicle and he told me that this was a defect with the brake system, and that eventually the brake system would have to be replaced. Now at 33,000 I need to have the rotors replaced. I have been told every few thousand miles I would have the same problem.

- Lancaster, MA, USA

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