really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
39,000 miles

About These NHTSA Complaints:

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problem #6

Jun 202008

Grand Cherokee

  • 78,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle vibrated for several seconds after it had been shut off. When the vehicle was restarted, he heard a loud explosion. The contact exited the vehicle, lifted the hood, and noticed that the fan was destroyed. Pieces of the fan were lodged into the radiator. Aaa towed the vehicle to his residence. On June 23, 2008, the manufacturer stated that they would repair the fan, but the contact would have to pay for the radiator repair. The failure and current mileages were 78,000.

- North Dighton, MA, USA

problem #5

Nov 202005

Grand Cherokee

  • 91,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle always swayed back and forth as if it were off balanced. While driving approximately 30 mph, she noticed that the engine warning light was illuminated on the instrument control panel. Smoke appeared from the vehicle. She took the vehicle to the dealer and they stated that the radiator fan cracked and caused the failure. The belt, radiator fan, thermostat, and water pump were repaired at the cost of $1,000. The manufacturer informed her of NHTSA campaign id number 06V199000 (engine and engine cooling: Cooling system: Fan); however, the contact never received a recall notice. The manufacturer only covered the expense of the fan, which was $265. The engine warning light is still illuminated on the instrument control panel and the air conditioning system does not work. The failure mileage was 91,000.

- Nutley, NJ, USA

problem #4

Feb 282008

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • miles
On 2/28/08 I was at the bank about 1/4 of a mile from home and was on my way home there I heard aloud bang under my Jeep. When I got home there was fluid coming out from the radiator area. My fiancee looked at it and the housing around the radiator is all broke, there is pieces of plastic stuck in the radiator and the fan is broken and at the bottom of the radiator there is a punctured hole in it.

- Orange, MA, USA

problem #3

Sep 202005

Grand Cherokee 4-cyl

  • Automatic transmission
  • 65,000 miles
The contact owns a 2002 Jeep Grand Cherokee. On September 20, 2005 the radiator fan failed while driving 20 mph. The contact stated that the vehicle began to make loud noises when the the electric radiator fan fractured and separated into 50 pieces. She took the vehicle to a mechanic and had the radiator fan repaired. Afterwards, the contact received safety recall # 06V199000 regarding engine and engine cooling:cooling system:fan, and would like to be reimbursed. The dealer stated that the vehicle hasda hole in the radiator, and her request was denied because the failure was previously repaired. The current mileage is 70,000, and failure mileage was 65,000. The radiator failed at both mileages.

- New Burn, NC, USA

problem #2

Jan 262007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • miles
This is a complaint on the daimler Chrysler dealership that I went to have the electric radiator fan replaced due to the safety recall F25. I made an appointment for 8:00 am at South bay Chrysler Jeep Dodge on 20900 hawthorne blvd., torrance, ca 90503. Based on the letter I received I knew service would take approx 1.5 hours. The service manager raymond told me it would be ready in 2 hours. I told him that I had a business appointment at 2:00 pm that I could not miss and I was reassured that my car would definitely be ready in time. When my vehicle wasn't ready at 12:00 pm, I called the dealership only to be treated very rudely by the service receptionist. I was told they hadn't even started working on my car and that raymond went to lunch and I would have to wait until he returned at 1:15 pm to get an update. I told her that was unacceptable, that it had already been 4 hours and I needed my car. She told me that I could come get my car because they hadn't started working on it yet, but without being serviced. I was okay with that. Once I got to the dealership, I was told that my car was completely taken apart and undriveable. I was left stranded. A two hour job turned into a 9 hour job and it severely affected my time. I was not offered an apology, yet was treated very rudely for being a nuisance to them.

- La Mesa, CA, USA

problem #1

May 102003

Grand Cherokee 6-cyl

  • Automatic transmission
  • miles
While driving, the vehicle would not accelerate, then it stalled at 30 mph. The vehicle was towed to the dealer, where it was determined the vehicle overheated. The temperature indicator light had not come on. The mechanic stated the overheating was caused by the faulty radiator. The engine melted and now needed a new engine. The consumer felt this was related to the radiator repair in March 2003.

- Rocky Point, NY, USA