The roof on the inside of my 2011 grand Jeep Cherokee caught on fire due to a sun visor recall (recall R71) the john hiester dealership in sanford, nc had previously fixed twice. Their special investigator said they weren't going to pay to fix the electrical fire damage because it wasn't related to the recall and wasn't a manufacturer issue. Basically, they implied that I caught my own vehicle on fire & risked my own life & the life of my grandchildren, which is crazy. See details below: On October 23, 2020, I took my 2011 Jeep Grand Cherokee to the john hiester Chrysler, Dodge, Jeep, Ram dealership located on hawkins avenue in sanford, North Carolina, to have the sun visor wiring related to safety recall R71 replaced. Per the attached invoice from the dealership, they replaced the right and left sun visor and installed wire guides and grind reliefs. At approximately 6:45 a.M. on December 9, 2020 (not even two months later), from inside of the house, as usual, I used the car key to automatically start my Jeep that was stationary (sitting in my driveway) so that it could warm up. When my grandchildren and I walked outside to get into the Jeep, I noticed a lot of smoke on the inside, so much so, that I couldn't see anything. Upon opening the Jeep door, the entire vehicle was completely filled with smoke. With the doors opened, the smoke finally cleared, and, in horror, I saw that the roof on the inside had been completely burned and paint on the outside of the roof had bubbled from what appeared to be a fire. I immediately connected the incident to the recall that was repaired on October 23, 2020 because the previous night, I'd tried to turn on the visor light to read something and the lights were extremely dim. I messaged the john hiester dealership via online around 7:30 a.M. from there, my Jeep was towed to the dealership, where it still remains unrepaired.

- Sanford, NC, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the high beam headlights remained illuminated. In addition, the power locks were inoperable and the power outlet failed. An independent mechanic noticed that a wire attached to the totally integrated power module (tipm) had burned out. The contact took the vehicle to dick scott Chrysler Dodge Jeep Ram Plymouth (located at 684 w ann arbor rd, Plymouth, mi 48170, 734-259-2023) who stated that the tipm needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to an unknown recall. The manufacturer was made aware of the failure and informed the contact that despite the vehicle matching the criteria of the vehicle's included in the recall, the VIN was not included. The contact was referred to NHTSA. The approximate failure mileage was 156,000.

- Southfield, MI, USA

All electronic components flicker or shut off and smelled like wires where burning. This all happens when the vehicle is running

- West Springfield, PA, USA

Faulty headlights while driving on the freeway at night time the headlights completely failed causing a very dangerous situation almost causing an accident. I have had to replace these headlights 8 months ago now this.

- Cudahy, WI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the totally integrated power module was defective and replaced. The contact stated that the repair affected the passenger side turn signal, which caused the front fog lights to blink. Dodge Chrysler Jeep city (4395 us-130, burlington, NJ 08016, (855) 242-0015) stated that the initial repair caused the passenger side turn signal to have to be repaired for more than $2,000. The failure mileage was 140,000.

- Delanco, NJ, USA

When you turn on the right turn signal, the light stays solid & the fog lights blink. When you turn on the left turn signal it will start out flashing correctly & after about 30 seconds it will start flashing fast with no light in the rear at all. We have taken it to Chrysler & they want $1400 to repair or replace the tipm. There is no less than 15 videos on you tube on how to correct this issue which means you are without your vehicle for 2-3 days & you don't have a guarantee that it will fix the problem. We have been stopped multiple times by the police for not using our turn signals. This same complaint is listed on your site multiple times, but I don't know why a mandatory recall hasn't been issued. For a consumer having to pay $1400 out of pocket to repair what I think is a pretty big safety issue is just wrong.

- Conway, AR, USA

The light bulbs on the rear of the vehicle use for advising left or right turn as well as regular night for visibility are melting the cover frame where they are located, this cause water to leak from the outside causing the bulb to malfunction or damaging the same. This could easily cause an accident by the other vehicle behind you not been able to see you up front.

- Rio Grande, PR, USA

When the right turn signal is on the fog lights flash and the turn signal does not blink. When I turn the fog light button on my turn signal lights up but does not blink. Took it to the dealer and they said it was the tipm that was faulty. Now after I got it back both front turn signals do not work and the back flashes fast and sometimes flashes normally. Also back when I bought the car a year ago in June 2017 the car would start and I would let the engine warm up but about 20 seconds in, it would stall. When driving it would usually stall when I was breaking at stop lights and stop signs. I replaced the camshaft positioning sensor about 3 times so far and still feel the engine losing power at times.

- Twentynine Palms, CA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (crown Chrysler Jeep Dodge Ram dublin, 6350 perimeter loop rd, dublin, oh 43017 (888) 739-0282) was contacted several times and finally informed the contact that the parts were not available because they could not match the custom interior vehicle color. The manufacturer was made aware of the issue and referred the contact back to the dealer as they could not confirm when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect.

- Worthington, OH, USA

Lever operating high beam/bright head lights does not click into place. When pressed forward to engage high beam lights, the lever often returns back to its previous low light position on its own. Additionally, it automatically returns to low light position when you try to use turn indicators.

- Forest, VA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the interior dome light remained illuminated indicating that a door was open however; the doors were closed and locked. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) however, the remedy for the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000. Parts distribution disconnect.

- Christiansted,St Croix, VI, USA

Dealer is not getting parts to fix problem. I have received a recall notice on this 3 or 4 times and each time the dealer states they don't have the part. The issue is the sun visor wiring. Recall notice: R71/NHTSA 15V-879.

- Hannibal, MO, USA

I have had our Jeep into genesee valley Chrysler Jeep twice (since January 2016) since this recall came out and they still say that they don't have the parts. We have had no issue yet, but this is getting to be too long

- Caledonia, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. While driving 55 mph, the low beam headlights were too dim and prevented the driver from seeing one car length in front of the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 32,000.

- Beaver Dam, WI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chandler, AZ, USA

I took my 2011 Grand Cherokee to the dealer for the normal maintenance. However, there were a couple of recalls so I asked them to take care of them. Recalls were related to the fuel pump relay and to the sun visor (which apparently can short-circuit and cause a fire). There was a firmware update for the tipm also so I got that done too. 3 weeks later, I get on my car, I put the ignition to on and the wipers went on, I tried to turn them off and I couldn't. this is a list of all the symptoms: - turn signals not working - rear wiper not working - front wipers on - traction control off and no way to turn it back on - buttons on the steering wheel not working, none of them, except for the ones that control the radio - heated steering wheel, tow/haul, traction control and 110V plug switches not responding - interior lights not working - headlights worked but no way to control high or low beams I did some research online, found that some other people were having the same issue and some of them said that they had the issue resolved by leaving the battery unplugged overnight, it didnt work. I took the wipers out (since I couldn't turn them off) and took my car to the dealer (without turn signals). They've had the car for 2 days already, yesterday they called me back and told me they were still trying to determinate the issue but that it could be a defective tipm. I have no idea of how much this is going to cost to get fixed but the truth is, I got this car 2 months ago, looked perfectly fine, very well maintained and now I will probably have to put more money out of my pocket to get this thing resolved. Reading on the forums I have also become aware of the big safety issues that a faulty tipm may cause, read of people's cars stalling in the middle of traffic! I am really concerned now about my safety and I wish I didn't buy this car.

- San Juan, PR, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the drivers side-turning signal failed to function. The contact noticed that the rear tail light casing was burning internally. The contact had the dealer replace the lighting; however the failure recurred on the passenger side tail light. The vehicle was taken back to the dealer where it was diagnosed that the passenger side bulb failed because of water leaking in the tail light assembly. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 58,815....updated 04/12/16 updated 11/2/2017

- Buffalo, NY, USA

Tail lamps, right and left, melt causing turn and brake light failure exposing the vehicle and its passengers to crash. This issue is very recurrent, I have to change to right bulb at least 2 times a month.

- Caguas, PR, USA

We were driving last Saturday, we were driving onto a busy main street the car was in motion, another made a illegal move and swireved into our vehicle, we honked but the horn wouldn't work. We stopped the vehicle. The other driver apologized with a wave of their hand. We started to drive again, trying to use the horn with no success. About 15 later the horn started to sound. The horn has stopped and started. This vehicle has had numerous recalls.

- Houston, TX, USA

10/10/2015 at approximately 320 pm cdt, I was driving I35 South between duluth mn and minneapolis mn. Smoke started billowing out of the headliner, rh side above the windshield/sun visor. I pilled to the side of the road, pulled the a pillar and pulled down the headliner. Flames were present, I reached in thinking it was a wire (it was) sustained burns on my right hand. Grabbed the owners manual, located the fuse for courtesy lights under the hood, pulled the 15 amp fuse (which had not blown). Removed the sun visor and vanity light, and associated wiring. Fire was extinguished at that point. Removed the visor and wiring, found a burned connector and smoldering wiring. Grabbed a side cutter and terminated the wiring to the lighted vanity light, after removing the center upper map light assembly. I sustained minor burns right hand (three fingers). Vehicle was in motion when fire broke out speed 70 mph. Vehicle damage was inspected by duluth Jeep, duluth mn. Duluth Jeep kept the removed parts. Recall #36 was accomplished 11/2014 by duluth Jeep.

- Duluth, MN, USA