10.0

really awful
Crashes / Fires:
2 / 7
Injuries / Deaths:
5 / 0
Average Mileage:
65,086 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2011 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

problem #129

Jun 262023

Grand Cherokee

  • miles
My alternator caught fire. Car won-??t start.

- Pullman, WA, USA

problem #128

Apr 142023

Grand Cherokee

  • miles
This vehicle stops while driving. It happens when it comes to a stop or slow down. Will turn off. In some instances I have lost my power brakes. This has been happening since November of 2022. The dealership has replaced the recall part, the fuel pump relay. Still happens. They thought it could be low transmission fuel. No, still happened. They have driven it over 100 miles and it wouldn-??t replicate for them so they say they cannot fix it because there is no check engine light on. This is a safety hazard.

- Murrieta, CA, USA

problem #127

Aug 232022

Grand Cherokee

  • miles
I-€™m driving the vehicle and it will not shift out of park after putting it in park. I had to turn the car off in order to get it to shift out of park. This happened to me twice

- Detroit, MI, USA

problem #126

Jan 012014

Grand Cherokee

  • miles
This is a widespread complaint as it happens to every Jeep with leather dashboards. The leather starts to wrinkle & shrink, releasing it from the dashboard mount itself on my 2011Grand Cherokee Overland, which started in 2014. I tried to no avail to get Jeep to repair it under warranty, they denied it every time. In January 2020 I complained on Twitter about it & tagged Jeep in it, Jeep Cares contacted me and after a few messages back & forth, me providing pictures and my VIN, they told me I was entitled to a "X81" Extended Warranty for the leather to be replaced at no cost. I contacted dealer as they suggested & they told me to bring it in so they could see it & order replacement leather. We were in the middle of a World Wide Pandemic so I have waited to have that & many other issues fixed. When I went to dealership yesterday, I was told the X81 expired in June 2020, 6 months after I was told of it. I was NEVER told of any expiration period or I would have taken it in, I waited because of the Pandemic. EVERY leather dash by Jeep/Chrysler does the same thing as mine, they need to be responsible and cover it. I don't know the validity of it, but I've read this can cause premature passenger air bag deployment, that scares me.

- Lake Orion, MI, USA

problem #125

Feb 072022

Grand Cherokee

  • miles
I was leaving home from work and my car started perfectly fine and I drove like 50ft and the car completely shut down. I tried to jump it car to car but it was draining the other car batteries so I got a tow truck to come out and it jumped the car enough to get it in neutral and then it cut off. I changed the battery and alternator and It cuts on them after about 5-10 min it completely cuts off and won-€™t turn back on again. Lights on the dashboard pop up too before it cuts off.

- Springfield , IL, USA

problem #124

Nov 272021

Grand Cherokee

  • miles
Jeep stalled out in traffic. Just died on the road.

- Mount Vernon, WA, USA

problem #123

Sep 202021

Grand Cherokee

  • miles
As I am about to turn right my vehicle completely shuts off and I lose power steering, etc. Brakes work enough to stop thankfully, but vehicle is completely off almost causing a crash. I am able to start my 2011 Jeep GC right back up and go on with the engine light on. The light then shut off as I am driving. After reading multiple cases of this same issue it is apparent something needs done and a resolution needs issued. This is an extreme safety issue and needs addressed now before injury or death occurs. I love Jeep but I do not think I will be able to get another (after having 3+) if this does not get addressed. Get this fixed and addressed now.

- Easton, KS, USA

problem #122

Sep 012021

Grand Cherokee

  • miles
Headrest deployed on its own. I came out to my car 1 day and my airbag was headrest was deployed.

- New Castle, DE, USA

problem #121

Aug 142021

Grand Cherokee

  • miles
I bought this jeep from BurkenKotter in Castle Rock Colorado back in april and ever since it stalls on me on the highway randomly and i lose my power steering and brakes and scares the crap out of me. it-€™s done this over 10 times over the 5 months ive owned

- Canon City , CO, USA

problem #120

May 262021

Grand Cherokee

  • miles
Dash board is severely wrinkled. This could possibly interfere with the integrity of the air bags.

- Penfield, NY, USA

problem #119

May 092021

Grand Cherokee

  • 170,000 miles
Keeps stalling, dies unexpectedly when the ECM fried and thus fried the alternator and the battery

- Fitchburg, MA, USA

problem #118

Apr 112021

Grand Cherokee

  • 175,000 miles
I was driving on the freeway at 50 mph with my family in the vehicle when I pressed the break pedal I realized my brakes didn't worked the pedal went all the way down to the floor with no stop at all when I pull over to the side with emergency brakes my truck started smoking from front of engine I opened the hood and it exploded in my face almost burn inside this vehicle thank god we made it out alive from the Jeep Grand Cherokee Laredo

- El Paso, TX, USA

problem #117

Jan 152021

Grand Cherokee

  • 64,300 miles
On 2011-2014 Jeep Grand Cherokee has no battery icon on the cluster displaying whether it's overcharged or low charge. While I was attempting to jump-start the SUV due to a dead battery on the driveway. Another issue is the transmission once the vehicle is shifted from park to drive while parked uphill or downhill it makes a clunking sound while shifting gears.

- Long Beach, CA, USA

problem #116

Jan 212021

Grand Cherokee

  • 162,000 miles
Passenger side headrest air bag popped a few months ago smacking me in the back of the head. Didn't think much of it, couldn't reset it. Got an email about how it was available for service and dealership said there's no such thing after looking at. Seams strange the headrest airbag would just pop and mot be resettable.

- Warwick, NY, USA

problem #115

Oct 102020

Grand Cherokee 8-cyl

  • 123,500 miles
Our Jeep continues to stall while being driven, making it very unsafe as the power steering and power assisted brakes stop working when the engine stalls. This is the subject of several recalls, most recently V62/NHTSA 19V-813 issued a year ago. What is happening to correct this dangerous fault with our Jeep. We have experienced multiple stalls since 2015 failed recall and they continue to this date, always while braking and mostly while also turning to the right.

- Bandon, OR, USA

problem #114

Oct 042020

Grand Cherokee

  • 136,000 miles
Fuel pump relay issue; no parts have been made yet and my car keeps stalling on the road

- Grandville, MI, USA

problem #113

Sep 202020

Grand Cherokee

  • 108,000 miles
The alternator on my vehicle went out, there was a recall for them on the year make and model of my vehicle however my VIN was not on the list so I am unble to get it repaired

- Pueblo, CO, USA

problem #112

Sep 112020

Grand Cherokee

  • 108,000 miles
For the last month the vehicle has stalled while driving and in some cases would not start. I recently discovered that there is a safety recall V62 fuel pump relay problem in the model. I have been told that the fix for this problem will not be available until December. I use the car daily and for long trip and fear it is a safety hazard. Chrysler recommends bring the car in for a temporary fix which is worrisome.

- Malverne, NY, USA

problem #111

Aug 152020

Grand Cherokee

  • 165,000 miles
I have had to replace my thermostat about 6 times since I got the car in 2017. The housing breaks and it leaks causing over heating

- Greenfield, CA, USA

problem #110

Aug 012019

Grand Cherokee

  • miles
The Jeep stalls out right after starting consistently and also will idle inconsistent when the brake or the gas is not applied while driving on a city street. Has been doing this consistently for about a year, have had into the garage multiple times with no fix, found recall from November of 2019

- China, ME, USA

Read the next 20 complaints »