really awful
Typical Repair Cost:
Average Mileage:
47,750 miles
Total Complaints:
1 complaints

Most common solutions:

  1. replace steering control module (1 reports)
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problem #1

Apr 022015

Grand Cherokee Overland 3.2L V6

  • Automatic transmission
  • 47,742 miles

I told my Original Story in a previous complaint that I completed about 5 min ago.. I am posting the same story as there were TWO ISSUES with my 2011 Jeep Grand Cherokee Overland

And the Instruction here tell you to file a report on each issue... So that is the reason for my repeat story.

Just before the end of my story -- You will see reference to the Two Issues I had,, that needed to be fixed. Part Numbers and Repair Costs are also explained.

Here is my story:

It all started one day when I opened up my drivers door and the interior lights flickered.

Then while driving at night I noticed the knob / dial used to turn on your Headlights, Fog Lights, Parking Lights etc etc etc... was pulsating... By pulsating I mean the illumination part above the knob / dial was flashing continuously - bright - dim-- bright - dim -- bright -- dim.

The following day I discovered NONE of the controls on the left side of the steering wheel worked. I could Not use the controls to change channels on my radio or increase / lower the volume... I could not use the telephone hands free controls when trying to make a phone call... Nothing on the left side of the steering wheel worked. The controls on the right side of the steering wheel worked fine.

A day or 2 later I discovered the controls on the Right side of the steering wheel had also Stopped Working, and my Horn also did not work.

About 1 day later I discovered All of the interior lights inside the vehicle stopped working. Regardless of what car door I opened --- None of the interior lights came on -- So I tried to turn them on Manually --- But they would not work.

On this same day one of the dash board Idiot lights come on.. indicating that my Traction Control was Off... The idiot light was a picture of a car with two squiggly lines behind it.... I tried pressing the Traction Control Button on the dash board panel alongside the steering wheel heater button... But it would not turn off.

Fortunately I already had an appointment scheduled for April 2nd at "Milford Auto Group Inc" to have Recall work completed on the Brake Booster and the Fuel Pump Relay. I have been dealing with "Milford Auto Group" for several years and have purchased 2 brand new vehicles from them.... I am extremely Happy with my Local Jeep Dealer.... They are really good / nice people. (they did not build my car... so my issues are Not with them)

Anyway -- On the Moring of April 2nd -- I got into my car to bring my vehicle in for service. As I started my vehicle --- My windshield wipers came on even though it was a dry clear sunny day.

I tried to turn them off -- But they would Not turn off.....I tried squirting the windshield washer fluid --- but it would not squirt ( yes reservoir was 3/4 full - I checked)

My Rear Window Wiper However,,, would NOT turn on.... even though I tried to turn it on several times. ( I was just curious to see if it would work..)

I also had NO turn signals They would not come on no matter how many times I flipped the lever up or down.

My Headlights also came on and I could Not turn them off either... I drove 34 miles to my Jeep Dealer... and neither the Windshield Wipers or Headlights would turn off.

I had to leave the Vehicle with them as it was Not something they could fix while I waited.

They called me on April 4th to say my vehicle was ready..

When I arrived I went over the repair paperwork and it showed the Service Tech REPLACED -- TOTALLY INTEREGRATED POWER MODULE ( part # 68244852AA ) Cost for part $882.00 + $210 labor + $72.00 state tax

In Addition the Service Tech REPLACED --- STEERING CONTROL MODULE ( part # 1HE80HL9AF ) Cost for part $475.00 + $210 labor + $45.00 state tax

Today is April 5th... I did Not have any issues driving home from the Jeep Dealer after the Repairs were completed... So --- My Jeep which only has 47742 miles on it... is now operating the way it SHOULD BE.

I am Extremely Upset / Annoyed / Displeased / etc etc etc... With Chrysler.... for the POOR QUALITY of the Parts they used when Building My 2011 Jeep Grand Cherokee Overland.... It Cost Me $1894.00 to have my vehicle fixed.... and these problems should not have occurred on such a new vehicle.

If My Jeep was 10 years old and had 150,000 miles on it... I would be more understanding about parts wearing out or going bad..... BUT being a 2011 with only 47,742 miles on it.... These Issues / Defects should Never have occurred....

In reading many of the other comments written here by other 2011 Jeep owners... It appears I am NOT the only one who has had these DEFECTS.... There are Quite a few ... AND Maybe ...NHTSA & Chrysler should classify this as a RECALL ITEM just as they have done with 3 other items that have plagued the 2011 Jeep Grand Cherokee Models.....

I hope my information will Help someone else who may be experiencing similar problems with their Jeep Vehicle...

Tomorrow --- I will be Contacting the Chrysler Corporation to file my complaint with them & seek reimbursement for the Money that it cost me to repair my vehicle...

Thanks for letting me tell my story..... Again....

- mcneilct, Southbury, CT, US