While driving the vehicle the headrest deployed striking the driver in the back of the head. Action happened while turning onto a residential street. Driver stopped to access the damage. Driver sustained a headache from impact. Headrest will not reset. If system deployed while driving down the highway it could have resulted in traffic accident. Concern for the owner as subject has severe spinal issues and impact could result in fatal damage. There is no codes visible at this time.

- Richland Hills, TX, USA

Out of nowhere the headrest "exploded" with force while I was driving and it was like a punch to the back of my head. I am nauseous and have a headache hours later.

- San Rafael, CA, USA

Driver side head rest randomly deployed and hit the back of my head very hard pushing me forward while drive down my neighborhood.

- Jacksonville , NC, USA

We reached to the back seat and heard a pop and then the head rest popped out of place and won-??t go back. I-??ve seen numerous other reviews about this situation of their headrest popping out. This should be covered by warranty and recalled to have the headrests fixed

- Gresham, OR, USA

While driven the vehicle, the head of the driver front seat opened and broke where you can see the broken plastic support in the interior. After a month the head of the seat of the passenger were broke in the same way. They were open and broke and expose the interior of the head seat noticed the plastic pin support broken.,06

- Toa Baja, PR, USA

The driver's side Active Head Restraint deployed for no reason.

- Ocean Springs, MS, USA

When sitting in the passenger seat while the car was parked, the active head restraint popped and hit me in the back of my head. After realizing what happens, I read about resetting this and was unable to as the plastic clips that hold the head restraint back were broken.

- Pasadena , MD, USA

Passenger head rest deployment while parked with no reason

- Philadelphia, PA, USA

-??Driver headrest deployed while driving for no reason. Vehicle is available for inspection. -??When headrest deployed, it strike me on the back of my head causing uncertainty of what hit me. -??The problem has not been reproduce. -??The component has not been inspected by the manufacture, police, insurance representative, or anybody else. -?? There was no warning, lamps, messages, or any other symptoms of the problem prior to the failure.

- Los Angeles , CA, USA

The Active Headrest Restraint (AHR) busted open with the broken clip issue and cannot be fixed without a dealership replacement. The car is available for inspection. This was not the result of an accident or collision, as the car was parked. If I were sitting in the seat, it most likely would have given me a concussion or a hospital visit. Since the AHR is supposed to reduce the occurrence of whiplash in the event of a collision, I am now at increased risk of whiplash if something were to happen. Multiple reports claim it has caused injury, and I am now worried for my passengers if their headrest was to also pop out. As of 2023, the NHTSA has received nearly 500 complaints of headrests bursting open, with at least 71 of them involving injury. The vehicle has not yet been inspected, but will need to be taken to a dealership and paid to be fixed since there is no recall at this time, and I expect a costly repair. There were no previous warnings or indications that this would happen. This is a dangerous situation, and I am scared to drive my car in fear of my headrest not working properly in the event of a FUTURE COLLISION, and am now scared the headrest on the passenger side will bust open and injure someone else. In a proposed class action lawsuit, "65-page complaint states the defect can be traced back to the failure of a -€œcheap plastic component-€ inside the AHRs that are unable to withstand the 75 pounds of constant pressure applied by the AHRs springs. The plaintiffs claim this 'cost-saving measure' puts the AHRs at risk of failure and vehicle occupants at risk of injury." Here is a link to a perfectly good summary of this issue. The article was published in 2020. https://thomasjhenrylaw.com/blog/nhtsa-investigates-headrests-bursting-open-in-dodge-jeep-chrysler-vehicles-71-injuries-reported/

- Temple, TX, USA

Front Passenger side Head Rest broke apart, looks like a plastic piece or lock mechanism broke on the headrest causing it to break apart and I cannot push it back together and re-lock it. This happened while driving down the road with no external factors at play.

- Arlington, VA, USA

While stopped at a Stop sign, the passenger side headrest restraint was deployed while my wife was seated. The headrest made a loud noise and did contact her head, but she was not harmed. If this were to happen on the driver's side, especially while moving, the result could be catastrophic.

- Franklin, MA, USA

The passenger side headrest popped out violently by itself. Was driving up the interstate when the headrest randomly popped out. The headrest is unable to be reset. This could have been a very dangerous issue had someone been sitting in the passenger seat when the active headrest system deployed.

- North Chesterfield, VA, USA

While driving normally, the passenger headrest violently shot open. Plastic clips which once held a metal rod inside the headrest can be seen stressed and broken, causing the active head restraint (AHR) systems to deploy. Several independent websites and forums show this is a known issue but there has not been a recall. There were no warning signs of an issue until this point.

- Shutesbury, MA, USA

While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. Luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. Upon further investigation by myself I noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken

- Abilene, TX, USA

Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.

- Hamilton, VA, USA

This happened to me today. I was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. Sound nearly took me off the road. I pulled over and after inspection I noticed the driver headrest had deployed and the clip is broke. This seems like a SERIOUS safety hazard. It is available for inspection upon request. The headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

- West Jordan, UT, USA

While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, This scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction.There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.

- Fort Wayne, IN, USA

The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It-€™s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.

- Seminole, FL, USA

For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.

- Cranston , RI, USA