10.0
really awful- Crashes / Fires:
- 5 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 24,825 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Engine will not shut off when not in park. Car was in runaway condition in parking lot
- Olympia, WA, USA
The vehicle was started and would not shut off. All lights on dash came on which could have caused an accident trying to read them all. Had to disconnect fuses and battery to get engine and all lights off. Put all back together and engine will not turn over at all. It appears to not be recognizing fob even with new battery.
- Talbott, TN, USA
While driving and turning in driveway it stalled on three occasions, wait ten seconds, put it in park and it starts up. Been in the dealership (williamsburg va Jeep invoice # 150495&151000) twice, contacted Jeep customer care (cast #58123405) to no avail. Dealership stated the only way to correct the problem would be a process of elimination and that would have to be authorized by Jeep, which it wasn't.
- Williamsburg, VA, USA
Vehicle experiences intermittent stalling issue when coming to a stop from slow speeds. When experienced, engine dies and dash illuminates shift to park. Upon shifting car to park and restarting car resumes normal operation. Issue brought to russel westbrook dealer in van nuys ca upon first occurrence and was run through diagnostics. No issue codes were reported by dealership. Issue has now occurred 5 times.
- Studio City, CA, USA
The contact owns a 2016 Jeep Grand Cherokee. While driving at an unknown speed, the vehicle stalled in the middle of the road. The contact waited a few seconds before restarting the vehicle. Once restarted, multiple unknown warning indicators illuminated. The vehicle was towed to alfa romeo of manhattan (212-765-6634, 629 w 54th St, New York, NY 10019), but was not diagnosed or repaired. The manufacturer was notified and did not assist. The failure mileage was 14,000.
- Brooklyn, NY, USA
The contact owns a 2016 Jeep Grand Cherokee. While the vehicle was at a stop sign, it stalled without warning. The contact powered off the engine. The vehicle was restarted and was able to drive normally. The vehicle was later taken to baxter Chrysler Dodge Jeep Ram omaha (17950 burt St, omaha, ne 68118, (402) 493-7800) where it was diagnosed, but a failure code could not be found. The vehicle was not repaired. The contact called the same dealer and was informed that they had updated the software. The contact was not aware of the software update at the time of the diagnostic testing. The manufacturer was not notified of the failure. The approximate failure mileage was 11,300.
- Omaha, NE, USA
Less a complaint right now but how do out shut off the engine in case of a brake failure with a keyless start? currently the only way to shut off the engine is when transmission is in park. If there is a kill switch inside the cabin I don't know where it's located.
- Hurricane, UT, USA
Diesel engine just shuts off. Towed to the dealership: Code P016F-00 was stored. But nothing was done to repair the problem as the car started by the time it got to the dealership. Diagnostics performed at kernersville Dodge, kernersville, nc 27284 ph: 336-996-4111 invoice: Docs402929 invoice date: 05/15/2018
- Colfax, NC, USA
The automatic engine off is a hazard, I tried to pull out in traffic the vehicle stalled to go, when it did finally go, it was too late, but it jerked into motion and then stalled again once I stepped on the break, this placed me in a very bad spot. It took a full restart to get my car started again. This is so dangers! I tried to remember to turn it off when I get in however this is a new car for me so I don't always remember until it goes into it sleep mode. This feature should be replaced with something more reliable or permanently disabled. I plan to have it look at when I go for my oil changed. The stall has happen twice now.
- Wilsonville, OR, USA
As I exited off the parkway I came to a red traffic light on the exit ramp. When the light turned green, my car would not accelerate. The engine light came on, and then it would not even let me shift gears. The lights and windows worked, but the engine and the heat did not. This exact same thing happened to me three months ago (same scenario, car stalled after the first traffic light coming off the parkway, engine light came on, etc. Everything exactly the same), and at that time the dealer said that a computer error showed that it was the alternate battery that died so they replaced it. But this last time, they told me that there was no "computer error" and they got the car to accelerate so there was nothing that they could fix. I begged them to call the manufacturer or to ignore the fact that there was no computer error (suppose the computer was wrong?) but they denied me and were adamant that without a computer error code there was nothing they could do and they would not call anyone. In both instances, I was on a major road with a curve/offramp and it was extremely dangerous since even with my hazards on, cars were seeing me too late and almost hitting me.
- Centerport, NY, USA
The contact owns a 2016 Jeep Grand Cherokee. While driving various speeds, the "start, stop, disable" warning message illuminated and the vehicle stalled without warning. The vehicle was towed to byers Chrysler Jeep Dodge Ram in columbus, Ohio where the frequency control module was reprogrammed; however, the failure recurred. The dealer could not duplicate the failure or determine the source of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 26,000. The VIN was not available.
- Gahanna, OH, USA
Vehicle sudently lostpower while traveling 45 mph, tac went to 800 RPM, vehicle traveled.5 miles at 10 mph and would not respond to gas pedal pressure vehicle suddently returned to road speed. Dash board info says vehicle will not operate in auto because battery is charging this action may be related to problem T75
- Meadows Of Dan, VA, USA
While driving I heard a crunchy noise, I stopped the vehicle and had trouble to turn it back on, after a few tries the vehicle turned on. I drove about 3 miles and check engine pops out, I was on the way to a dealer to find out what is going on... my vehicle lost power, the engine turned off and the service electronic throttle control pops on and locked a transmission. Called Jeep service without diagnosis they told me bad fuel. Called road assistance to tow my vehicle. The guy wasn't able to change shift to neutral and my vehicle was dragged. This was happened on interstate 80, dangerous situation. My vehicle is only 10 months old and has a two warranties and nothing is covered Jeep service provide with three codes.P016F-00, P0087-00, P11eoc-00, the third one is not working one
- East Stroudsburg, PA, USA
The contact owns a 2016 Jeep Grand Cherokee. While driving various speeds, the engine stalled without warning. The vehicle was taken to a local dealer (bill craft Chrysler, Jeep, Dodge, Ram, 2639 lakeside drive, lynchburg, 24501), but the cause of the failure could not be determined. The dealer added oil to the vehicle and the vehicle started. The vehicle was not repaired. The failure was persistent. The manufacturer was not notified of the failure. The failure mileage was approximately 17,400.
- Rustburg, VA, USA
Vehicle has bizarre software or electrical problems which result in it stalling unpredictably. There is an audible "pop" sound from the speakers and the display flashes over white and the vehicle stalls. It can be restarted but the problem recurs. My Jeep dealer did not diagnose the problem.
- Port Jefferson, NY, USA
When I braked for pedestrians, the auto stop feature turned off engine as I entered a sloped parking space. After pedestrians cleared, I depressed the accelerator. When the engine eventually restarted, the car surged forward and hit a wall at the end of the parking space---damaging the bumper.
- Hamilton, OH, USA
After putting car in drive, it suddenly accelerated.
- Hamiltoin, NJ, USA
Lester glenn dealership, toms river, NJ does not acknowledge this recall!
- Toms River, NJ, USA
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 30 mph, the engine stalled. The transmission warning light illuminated. The vehicle was able to restart after several attempts. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was unknown.
- Sarasota, FL, USA
- Olympia, WA, USA