10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
37,697 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad
problem #10

May 262023

Grand Cherokee

  • 117,000 miles
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.

- Wolcott, NY, USA

problem #9

Jun 242020

Grand Cherokee 6-cyl

  • 37,765 miles
Automatic shut off was engaged at a red light. Red light turned green in which I put my foot on gas to accelerate. Vehicle would not move and message appeared on dash to 'shift vehicle into park'. I shifted the vehicle into park when the vehicle became locked in park and would not shift gears. Engine completely shut off and would not re start, leaving my stranded in the middle of the road. After sitting in the road for about 15 minutes and multiple attempts to re start, the vehicle finally re started. I took the vehicle into the shop to get looked at, no codes are showing on the computer and issue could not be re duplicated. I have seen similar issues have been happening to others. I called Jeep corporate where the gentleman told me to 'record exactly what happens next time as it's happening'. that's a wonderful suggestion and all by my biggest concern when this happens is to get out of the road and not video what is happening, terrible customer service! I am scared to drive this vehicle for fear of it happening again and potentially causing an accident.

- Lynchburg, VA, USA

problem #8

Feb 282020

Grand Cherokee

  • 40,000 miles
My electronic stability control turned off and won't turn on, my fcw front collision warning is off a won't turn on but the sensors in the front work fine and detect objects near the bumper

- Hartford, CT, USA

problem #7

Mar 052020

Grand Cherokee

  • 42,590 miles
Car cranks but will not start!!

- Lancaster, CA, USA

problem #6

Feb 212020

Grand Cherokee

  • 38,000 miles
I was stopped at a stop light on a busy 4 lane highway when my 2017 Jeep Grand Cherokee stalled and would not re-start. The engine light came on, I could not push the break pedal in. I called U-connect roadside and they sent a tow truck.

- Hamilton, OH, USA

problem #5

Oct 032019

Grand Cherokee

  • miles
Touch screen not working. It is on but when you try to do something does not respond to touch.

- Odessa, TX, USA

problem #4

Jan 302019

Grand Cherokee

  • 39,009 miles
Air ride suspension suspended warning vehicle was just started. Turned off restarted then vehicle engaged 4low and again indicated suspension system suspended.

- College Park, MD, USA

problem #3

Aug 122018

Grand Cherokee

  • 34,010 miles
Takata recall. My Jeep Grand Cherokee Laredo 2017 was being driven on highway 52 in juana diaz puerto rico. At the time it had started raining and the vehicle was going between 55-60mph. The "service electronic stability control" message came on during the week twice but then it never came up again, on this day the message did not show up at all and while driving the vehicle pulled towards the driver side (left) and crashed into the security security fence, after this control of the vehicle was lost and the brakes stopped responding which lead to a second crash with the passenger side (right) security fence. The vehicle came to a complete and abrupt halt because the entire front train was destroyed, the front wheels literally fell off the SUV because the iron seemed like it had been cut through with a knife. What is completely surprising is the fact that after two major collisions the airbags didn't deploy at all which lead the passenger to receive a blow to head and the driver a blow to the hip and left knee (thankfully they were cleared of major injuries by doctors), all of this happened with both victims of the crash using their seatbelts in the correct manner. Fortunately no other cars were involved in the accident because traffic was very light at the time (approximately 11:15am).

- Guayanilla, PR, USA

problem #2

Jul 202018

Grand Cherokee

  • 23,395 miles
While driving my 2017 Jeep Grand Cherokee, summit, down the highway at 65mph, the power steering and land sense suddenly became unavailable. The Jeep veered to the right hard, nearly hitting the car next to me, and off the road without power steering. 2 warnings immediately displayed "power steering unavailable service required and landsense unavailable service required." This vehicle has 23,395miles on it. Note**** this occurred the day after it was in the dealership for the cruise control safety recall U65 repair. The Jeep was towed to the dealership and the tow truck driver experienced no power steering while loading and unloading the Jeep. The service tech however; had no problem and did not witness the lack of power steering. There were no repairs done and I was told " it was a computer glitch" I am terrified to drive this vehicle!

- Chandler, OK, USA

problem #1

Dec 142017

Grand Cherokee

  • 5,200 miles
I specifically purchased a 2017 Jeep Grand Cherokee 4X4 to cope with winters in detroit, Michigan. However, after only two snowfalls the vehicle has slid four times on city streets and more significantly fish tailed on an I-75 off ramp. In no instances did the 4X4 system try to correct through or notify the operator. In one instance the ABS was able to safely bring me to a stop over the line at a four way stop intersection. This is behavior is unsafe for everyday expected driving scenarios. More should be expected of a model year 2017 4X4 vehicle sold in Michigan. Unsafe. I now need to spend $900-$1000 to remediate the situation by buying better tires than those provided by the oem.

- Royal Oak, MI, USA