10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
19,863 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #20

Nov 212021

Grand Cherokee

  • miles
I was on the highway and the vehicle shut off. On another incident I was driving the vehicle and the power steering wen out on the vehicle. On another incident after the power steering went out the vehicle put a notice on the dash to put the vehicle in park when the vehicle was already in park. I tried to turn the vehicle off and it would not allow me to do so. Then after repaired multiple times the battery started to over charge to 21 voltage. At this point, the vehicle is just not safe to drive.

- Noblesville, IN, USA

problem #19

Mar 092023

Grand Cherokee

  • miles
My car loose power engine light and sometime A orange light. Vibration and cheking and clicking Temperature engine go up when start ac come down. I already change spark plug sprockets coil Water pump thermostat. I have same problem. Leaking oil. The inspection failed Code 0302 105

- Jersey City, NJ, USA

problem #18

Jun 242021

Grand Cherokee

  • miles
Hello, I was driving my 2018 jeep grand Cherokee about 2 months ago when out of no where the car turned off as I came to a hill, the radio volume increased all the way and I couldn't control it, the main break locked, the wheel locked and my shifter lock, I started to roll back down the hill and I had to use my e-break. the car acted like it was turned off but it just died, the radio never turned back down until the tow company did something. i took it to jeep and they were super unhelpful, they said it was a starter, so i paid 2000 to replace the starter to no avail. Now the AC/Heat goes on by itself or just doesn't work, the radio will go all the way up and i cant control it. however jeep in Englewood Colorado said there is nothing wrong with the car.. I think there is a safety issue with the start stop /eco mode. I think once the car turns off to save gas its not turning back on and there is no safe system. i have contracted jeep multiple times to no avail, the car has died on the highway 3 times now once while i was traveling 65 mph. I have paid for 6000 worth of fixes and its still happening.

- Littleton, CO, USA

problem #17

May 112021

Grand Cherokee

  • 35,500 miles
I was stooped at a red light on a hill when the light turned green all lights in car turned on the brakes went out and the steering wheel locked. I was on a hill and almost crashed into a wall. I had no control over the car. Don't know how this happened. I was able to mange and pull to the side of the curve. I turned the car on and off a few times and the car went back to normal. I was very lucky I didn't crash into the wall or another car. This was at a busy intersection and I could have kiiled myself or and someone else. I have not driven the car since only my husband because im very scared. Today the malfunction light come on and we don't know if this is related. We called Chrysler and explained the situation but they can only schedule an appointment to see the car on 5/17/2021. This is a very serious issue and im surprised they wont see the car right away. And told us to wait another 5 days. I don't trust this car until it gets checked.

- Yonkers, NY, USA

problem #16

Sep 052020

Grand Cherokee

  • 44,000 miles
Vehicle won't start when pushing start button and applying brake pedal. 2017 Jeep Grand Cherokee 3.6L V-6 engine, 44K miles. After turning off vehicle, it will not re-start when applying pressure to brake pedal and pushing start button. Replaced both main and auxiliary batteries, but same problem continues. Are there recalls or suggestions to fix this" I read that several vehicle have this problem what's the resolution"

- Gaithersburg, MD, USA

problem #15

Nov 052019

Grand Cherokee

  • 39,434 miles
All warning sensors went off on the dash, my brakes locked, luckily at low speeds either while parked or pulling into a parking spot. It had to be towed 3 times, one time we had a little smoke coming from under the hood which turned out being the corroded harness. My brake lights were all stuck on. Jeep says it was the wheel speed sensor, 2 out of 4 have been replaced. I've also had to have my wiring harness replaced twice (within 6 months) due to corrosion. All of this happened at the same time.

- Orting, WA, USA

problem #14

Sep 012020

Grand Cherokee

  • 30,000 miles
On 3 recent occasions my breaks have lost all pressure while reversing either into a parking spot or backing out of one, so fortunately I was not traveling very fast. I had to force the pedal all the way down to be able to stop and it made a very loud grinding noise. Only in 1/3 times the pavement was wet from recent rain.

- Nashville, TN, USA

problem #13

Aug 072020

Grand Cherokee

  • 62,583 miles
Vehicle was turned on and stationary at my private residence, placed in park (no parking break) for me to hook up a chain to tow a compact tractor (within the towing specification of the vehicle). When I was behind the vehicle I heard a loud thunk and the vehicle completely rolled back (wheels were rotating) and smashed into the compact tractor causing significant damage to the trunk and side of the vehicle.

- New Berlin, WI, USA

problem #12

Dec 122019

Grand Cherokee

  • 21,000 miles
After a few minutes when the car is parked and stationary on an incline in our driveway, it will roll about 3-4 feet and then stop on its own, all while vehicle is in park. This does not happen every time it is parked on an incline, seems to happen randomly.

- Vail, CO, USA

problem #11

Aug 292019

Grand Cherokee

  • 46,000 miles
My wife, (xxxxx), was driving this vehicle. She was in a drive-thru, moving at low speeds when the brakes stopped working. Robin was able to roll to a stop in the parking lot. I responded to the scene to inspect the vehicle and observed that the brake pedal assembly had become disconnected from the brake booster plunger rod, completely disabling the brakes. Upon further inspection, it was determined that there is a retainer clip which holds the plunger rod to the brake pedal. This retainer clip was not installed and was not found anywhere in the area to indicate it had fallen off. There has never been any work done to the vehicle around the brake pedal assembly. It is my belief that the factory did not install the retainer clip, or did not install one correctly. Thankfully, this happened in a parking lot and no lives were lost or hurt. Redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Cypress, TX, USA

problem #10

May 222019

Grand Cherokee

  • 23,000 miles
On parking lot on reverse brakes completely shot down fills lake your hit on object and fills low down how save is this?

- Floral Park, NY, USA

problem #9

Apr 182019

Grand Cherokee

  • 24,000 miles
When I purchased the vehicle, I was told it was flat towable behind a motorhome. After purchase I then had to spend $500 to have a wiring harness installed to prevent death wobble of front steering/wheels. The second time I towed the vehicle, the back brakes locked up destroying tires, rims, and other unknown items at thisw time.

- Clearlake, CA, USA

problem #8

Jun 292017

Grand Cherokee

  • 33,000 miles
Takata recall. Was driving with kids and wife I began coming to a stop and was going about 10 to 15 mph when the car stalled out. It shut off and the steering wheel locked up along with the break pedal was nonoe functional as well as the gas pedal and the gear shift. The car would not go back into park and left me in the middle of the road for about 4 minutes. I finally got it into park and then it wouldn't start for a few minutes. This all happened on a major highway in my area. It finally started and we took it to the dealership as it is pretty much brand new. (33K) on the vehicle. The dealership has ran test and has told me that there is a 2018 Jeep in the same place doing the same thing. We have had the car there for about a month and they say there is nothing wrong with it and now we have to come pic it up. Something is definitely wrong with the Jeep as we was in motion, coming to a stop and was not turning. I would say it's a life or death situation.

- Florissant, CO, USA

problem #7

Mar 132018

Grand Cherokee

  • miles
Front brake pads and rotors required replacing at 23,000 without warning. An inspection at 17,000 miles was normal. Tire wear is normal and at 30,000 vehicle is still on its original tires. The vehicle has no warning system of brake pad wear

- Houston, TX, USA

problem #6

Jun 112018

Grand Cherokee

  • 15,000 miles
While driving on the freeway at 60 mph and slowing for a turning car ahead, the cars emergency braking turned on and tried to stop the car. This has occurred twice this week.

- Leavenworth, WA, USA

problem #5

May 032017

Grand Cherokee 6-cyl

  • miles
2017 Jeep Grand Cherokee. Consumer writes in regards to problems with the ignition, analog speedometer and tire pressure. The consumer stated she was involved in a car accident in which the brakes failed.

- Oracle, AZ, USA

problem #4

Dec 222017

Grand Cherokee

  • 14,000 miles
Vehicle was stationary, transmission was placed in park and power was completely off when it began rolling downhill while unattended. Emergency brake was not set. Vehicle was parked on a slight incline.

- Seattle, WA, USA

problem #3

Mar 292017

Grand Cherokee

  • 100 miles
I had the car for about 35 days. I was driving home from work on a side street and my brakes failed. I applied the brakes as I was coming upon a 3 way stop sign. My breaks jammed, and failed to stop. I hit another car and we both walked away with minor injuries. My Jeep was totaled. All airbags deployed and I had all front end damage. I feel their is either a problem with the break modulator, or the auto stop feature when you apply your breaks to stop. I was almost killed. I will never buy another car with this auto feature again. Of course nothing was found.

- Saint James, NY, USA

problem #2

Aug 012017

Grand Cherokee

  • 9,615 miles
The vehicle would not back up with my boat attached, has a rear stop feature that was engaging, went to my system setup screen to defeat the feature, it would not let me, I would remove the check and it would come right back on. The dealer knew there was a reflash for this condition, but it was a yellow arrow, so they were not allowed to fix it unless I complained about that particular system, he said fca had recently said no more reflashs that were not a red bolt unless customer complained about a component issue the reflash could fix. This dealer tom whiteside (740-869-2296) said there were more reflashs, but could not do. Said they encourage them to do all in the past, even promoted it as a way to sell him a hand held computer. Do I sue Chrysler or the dealer when they both know and won't be pre-emptive? I would not know this didn't work till I needed it to work.

- Greenfield, OH, USA

problem #1

Jan 182017

Grand Cherokee

  • 25 miles
18 days after purchasing my Grand Cherokee the car suddenly felt like it was dragging something and having a difficult time moving. It felt like the emergency brake was on, but the was not light indicator. When we pulled over the wheels were red hot and when we dropped water on it to see how hot it was the water sizzled. We engaged and then disengaged the parking brake just to make sure it wasn't on for some reason. We had the car put on a flatbed and taken to the dealership. A week later they said it was fixed, we picked it up drove it the 23 miles home and parked it. The next morning on the way to work it did the same thing. A flatbed came and took it to the dealership again. The dealership drove it and they experienced the same problem and had to have a flatbed come pick it up. We were told that the brakes were engaging without warning and it would be fixed. The replaced everything in the rear brakes and we waited a month for a module to be installed. The dealership called and said it was fixed. Again, we picked up the car, drove the 23 miles home and parked the car for the evening. The next morning on the way to work the brakes engaged again and we had to have the car put on a flatbed once again. Every time this happened it was on a different type of road, going different speeds and for no particular reason. There wasn't any hard braking happening to make the brakes engage. It was in the middle of driving this would happen. In the 9 weeks of ownership, we have only had possession of the car for 20 days!!! we are being told the car is fixed and we can come get the vehicle. I no longer feel safe in this vehicle and do not want it back. I'm looking to have the car taken back under the rights of the lemon law and will be involving a third party to help make this happen.

- Oxford, MI, USA