really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #3

Apr 012015


  • miles
We just had the trailer hitch recall installed on this Jeep Liberty. How could Chrysler's trailer hitch installation be approved as a protection for the gas tank. Only the receiver sticks down in the middle of the tank. The trailer hitch does not have a reinforcement bar bolting to the frame well in front of the tank to avoid an incident that could cause tank rupture. This fix is totally inadequate to avoid tank rupture.

- Wilmington, DE, USA

problem #2

Mar 252015

Liberty 4WD 6-cyl

  • miles
I received a notification of the defect in the occupant restraint control module a couple of years ago and every time that I called the dealer, they advised that they did not have the replacement parts. I called them today and they tell me on 3/25/15 that they now have the parts but cannot repair the vehicle until 8/7/15. Also - I need to have the "trailer hitch" inspected and likely replaced to avoid fuel leakage if there were a rear-end accident. This is completely unacceptable. What is the point of "recalling" vehicles when they cannot be repaired in a timely fashion? so I should just feel glad that I have a reason to sue someone if a family member is terribly injured or dies in a crash in the interim couple of years. Please provide me with an acceptable resolution to this problem. I expect some sort of an answer!

- Highlands Ranch, CO, USA

problem #1

Dec 122013

Liberty 6-cyl

  • miles
In December 2013, I received a recall notice on the above-noted vehicle. Soon after, I phoned the dealer, moore Chrysler Jeep, peoria, Arizona, to schedule installation of the oem trailer hitch, but I was told they did not have the part. In March 2014, moore Chrysler Jeep sent me a reminder notice that my Jeep needed some maintenance, and that as of December 12, 2013, the vehicle had an incomplete recall. I phoned the service department and made an appointment for the scheduled maintenance, as well as for the hitch to be installed. However, I was told, once again, that the dealer didn't have the part. It has been almost six months since I received the recall notice, but, so far, the problem has not been remedied. I am frustrated and furious! this is an important safety issue, and I want to know why I'm getting the runaround. I don'┐T know where to place the blame, ┐Chrysler or the dealer, ┐but either way, nobody is taking responsibility for this most recent recall with important safety concerns. Why is it taking so long to manufacture and supply the part" does anyone care" please do not suggest that I purchase and install a hitch from some other location and wait for reimbursement. I want to hear from either Chrysler or National Highway Traffic Safety Administration or both very soon.

- Peoria, AZ, USA