10.0

really awful
Crashes / Fires:
55 / 2
Injuries / Deaths:
78 / 2
Average Mileage:
57,449 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2002 Jeep Liberty:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #108

Feb 062013

Liberty

  • 139,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that after receiving notification of NHTSA campaign I.D. number 12V527000 (air bag) the contact called the dealer to schedule an appointment. The dealer stated that they did not have any parts available to remedy the vehicle. Four months later, the manufacturer still did not have the parts available to remedy the recall defect. The contact called the manufacturer and the manufacturer advised that they were working on part availability. The contact had not experienced a failure. The current mileage was 139,000.

- Popular Grove, IL, USA

problem #107

Feb 012013

Liberty 6-cyl

  • miles
We received a recall notice (notification code M35) some months back concerning inadvertent deployment of front airbags. I called the dealership to get it repaired and they said they didn't have the parts. I called the Chrysler group recall assistance center and they basically said the parts weren't available, so here we are months later with no resolution. And now I hear about the gas tank and Chrysler not responding to request for recall. So I am stuck with this car that has multiple problems.

- Collegeville, PA, USA

problem #106

Jan 152013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and the manufacturer was contacted. The manufacturer stated that the parts for the repair were not available. The contact had not experienced a failure. The vehicle was not repaired. The VIN was not available.

- Charleston, SC, USA

problem #105

Jan 072013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact referenced NHTSA campaign id number 12V527000 (air bags) and stated that the part had not been available for the repair for several months. The manufacturer was notified and they were unable to provide an expected date for the remedy part. The contact had not experienced a failure.

- Waukesha, WI, USA

problem #104

Jan 232013

Liberty

  • 107,737 miles
Recall M35/12V-527 air bag system occupant restraint control module.

- Centerville, OH, USA

problem #103

Sep 302011

Liberty

  • 89,000 miles
Air bag light keeps blinking off and on, afraid it may deploy while driving. After 2 calls to Chrysler since January still no parts to correct this issue.

- Leicester, MA, USA

problem #102

Aug 172011

Liberty

  • 120,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that after starting the ignition, the air bag warning indicator illuminated continuously until the engine was turned off. The vehicle was taken to an independent mechanic where a temporary repair was performed. The contact was unsure of the exact repairs. The failure recurred ten days after the repair. There was a recall associated with NHTSA campaign id number 12V527000 (air bags). The VIN was included, however the remedy part was not available. The manufacturer was notified and they were unable to provide an expected date for the part to become available. The approximate failure mileage was 120,000. Updated 06/18/13

- South Dennis, MA, USA

problem #101

Jun 022013

Liberty 6-cyl

  • 166,500 miles
Continue waiting for months for information on safety recall M35/NHTSA 12V-527 concerning air bags in Jeep Liberty.

- Wartrace, TN, USA

problem #100

May 302013

Liberty 6-cyl

  • 123,500 miles
Notice of M35 recall received via post card on 3/5/13 from our local dealership. I have called the dealership three times and Chrysler company customer service two times to see if the part is finally in to fix the airbag circuit so it will deploy properly. No one has an expected date of repair. The most recent calls were made today since our airbag light is now starting to come on periodically. I am afraid to drive the vehicle in light of this new development. Hasn't enough time passed for the part to be manufactured since the recall actually came out in January? help!

- Omaha, NE, USA

problem #99

Jan 012013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number 12V527000 (air bags) January 2013. The manufacturer was contacted and they advised that the part needed for recall service was not available and could not provide an estimated expectancy time of when the part would become available. The contact stated that the recall service had exceeded a reasonable time. The contact had not experienced a failure.

- Old Bridge , NJ, USA

problem #98

Jan 022013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact stated received notification of NHTSA campaign id number 12V527000 ( air bags). The contact stated that the part needed fro the recall service remained unavailable since the expected date of service in April 2013. The manufacturer was notified and was unable to provide the time for the remedy part to become available. The contact had not experienced a failure.

- Pickerington, OH, USA

problem #97

May 242013

Liberty 6-cyl

  • miles
Received recall notice M35/NHTSA 12V-527 in January. Called Chrysler group recall assistance center on May 24 and was told the part was still not available. They still don't know when it will be. When asked what Chrysler suggests a person should do if this is their primary means of transportation, and it is clearly unsafe to drive if the air bag could deploy unexpectedly. I was told that Chrysler has no suggestions, and that there have been no accidents or injuries caused by the defect covered in the recall. After reading reports on this website, it would appear as if that is not true information. Airbag light stays on while vehicle is running. No failure as of the filing of this complaint.

- Republic, MO, USA

problem #96

Apr 302013

Liberty

  • 113,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that while driving at an unknown speed, she attempted to brake to avoid a crash. The contact was unable to stop the vehicle and crashed into the front passenger's side of another vehicle. The contact's air bags failed to deploy. The contact was not injured. The contact stated that the vehicle was included in NHTSA campaign number 12V527000 (air bag) but had not been serviced per the recall prior to the crash. The manufacturer was not made aware of the failure. The vehicle was destroyed. The failure and current mileage was 113,000....updated 07-10-13

- Port Jeff Station, NY, USA

problem #95

Jan 102013

Liberty 4WD 6-cyl

  • miles
The contact owns a 2002 Jeep Liberty. The contact stated that after receiving notification of NHTSA campaign id number: 12V527000 (air bags) the contact called a dealer to make an appointment. The dealer stated that the parts were not available to remedy the vehicle. Four months later, the parts still were still not available. The contact did not call the manufacturer. The contact had not experienced a failure. Updated 09/20/13 the vehicle was taken to the dealer for diagnostic testing of the failure, but due to the condition of the car, only the obvious was tested. Toyota denied there was a defect.

- Roanoke, VA, USA

problem #94

Dec 072011

Liberty 4WD 6-cyl

  • Automatic transmission
  • 153,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning indicator illuminated on the instrument panel continuously until the engine was turned off. The vehicle was included in NHTSA campaign id number 12V527000 (air bags) and the dealer was contacted, who advised that the part needed to complete the recall repairs was not available. The contact recently spoke with the manufacturer and was advised that the part remained unavailable and they were uncertain of the release date. The approximate failure mileage was 153,000....updated 07-10-13

- Kissimmee, FL, USA

problem #93

Feb 012013

Liberty

  • miles
The contact owns 2002 Jeep Liberty. The contact stated that NHTSA campaign number: 12V527000 (air bags) had exceeded a reasonable time for repair. The dealer advised that part was not available for repair. The contact had not experienced a failure. The approximate current mileage was 100,000.

- Raporte , PA, USA

problem #92

May 052013

Liberty 6-cyl

  • miles
Safety recall M35/NHTSA 12V-527 we are the owner of a 2002 Jeep Liberty effected by the above recall. Though this may not be the proper reporting mechanism, we have found no other more appropriate to report the fact that Chrysler appears not to be providing parts necessary to this safety defect in a reasonable period of time. We have been in contact with the dealer and now even Chrysler. Our dealer tells us that they cannot act until Chrysler provides parts. This to me seems morally reprehensible if not criminally. What recourse do we have to legally pursue Chrysler for their negligence?

- Galion, OH, USA

problem #91

Feb 012013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 12V527000 (air bags: Inadvertent air bag deployment) and was unable to have the recall service performed because the parts needed to complete the repair had not become available. The contact stated that it had been four months since the recall notification was received and the parts were still not available. The contact had not experienced a failure but was concerned to possibly experience the failure as described in the recall campaign. The manufacturer was not contacted for an estimated time of arrival for the necessary parts. The VIN was unavailable. The current mileage was 116,000 and the failure mileage was unavailable. The VIN was unavailable.

- Gouldsboro, PA, USA

problem #90

May 012013

Liberty 4WD 6-cyl

  • miles
2002 Jeep Liberty. Consumer writes in regards to air bag system failure in vehicle and seeks reimbursement. The consumer stated he experienced an air bag failure in the summer of 2012, and had it repaired by his mechanic. The consumer submitted the invoice to Chrysler for reimbursement. On March 12th, he received a letter from a person with no last name, and a number to call. He received an automated message, to leave his information. On March 26, the automated message had been changed to say there were no representatives to answer calls, and to call back later. On March 28th, the consumer wrote another letter, requesting reimbursement. As of today, there has been no response and no reimbursement. Updated 06/20/13 also, the O2 sensor was replaced. Updated 06/24/13

- Pittsfield, MA, USA

problem #89

May 012013

Liberty 4WD 6-cyl

  • miles
2002 Jeep Liberty. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer stated Chrysler was doing little to provide customers with relief from the potential of un-intended air bag deployment in vehicles determined to have an electrical over-stress condition. As of today, no service, as promised, has been provided and apparently parts for repair were still not available. When the consumer contacted Chrysler, they were unable to give him an anticipated parts supply date.

- Phoenix, AZ, USA

Read the next 20 complaints »