6.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,000 miles

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problem #1

Jun 112004

Liberty 6-cyl

  • Automatic transmission
  • 10,000 miles
My girlfriend and I own a 2002 Jeep Liberty which we recently took to the dealer for a ball joint recall. When we took the vehicle to the dealer I asked the service manager if the car would be re-aligned and he said that will be $100 extra. I can't understand how Chrysler Corp. Can let a customer walk into a dealer with a perfectly aligned vehicle and leave with a car that is totally out of alignment. How is this fixing a "safety" problem that Chrysler created" how can Chrysler put safety in the wallets of it's customers?? we ended up taking the vehicle down the street to our local mechanic that did the alignment for $50. I contacted Chrysler re-call dept and they denied my $50 re-imbursement. Should I get a lawyer involved in this matter? I am just looking to make an SUV safe for all in the future. There are so many case out there of SUV's flipping over due to bad tires, defective front end parts etc.. what should I do" any advise would be greatly appreciated. Sincerely [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Royal Palm Bch, FL, USA

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