really awful
Crashes / Fires:
24 / 0
Injuries / Deaths:
28 / 1
Average Mileage:
42,989 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #19

Mar 082004

Liberty 4WD

  • Automatic transmission
  • miles
Consumer received a recall letter concerning lower ball joints. Dealership still does not have the parts available to perform recall repairs.

- Hopewell, VA, USA

problem #18

Mar 052004

(reported on)


  • miles
Consumer received two recall notices. 1. NHTSA recall# 01V373000 concerning air bag failure in December 2003. Consumer contacted the dealer, who informed the consumer the parts were not available. The dealer was supposed to contact the consumer when the parts became available. 2. NHTSA recall 03V460000 subject concerning lower control arm ball joint failure on 3/2/2004. Consumer contacted the same dealer, who did not have the parts. No reason was given as to why the parts were not available.

- Pasadena, MD, USA

problem #17

Feb 272004

Liberty 4WD

  • Automatic transmission
  • 54,450 miles
Consumer received NHTSA recall letter 03V460000 regarding lower control arm ball joints, dealership still did not have the parts available to conduct recall repairs.

- Catano, PR, USA

problem #16

Jan 202004


  • miles
Recall 03V460000 concerning lower control arm ball joints. Consumer received the notice and made an appointment with a dealership. Upon arrival, the dealer refused to perform the repairs. No reason was given.

- Freeland, PA, USA

problem #15

Jan 152004

Liberty 4WD

  • Manual transmission
  • 24,000 miles
The consumer received a recall letter NHTSA#03V460000. The dealer replaced the front control arm and ball joints. However, the dealer indicated the consumer had to pay $100 for a front end alignment.

- North Canton, OH, USA

problem #14

Jan 072004

(reported on)


  • miles
When turning left or right steering wheel gets very stiff. The dealer has been contacted, and there is a recall on the ball joints.

- New Fairfield, CT, USA

problem #13

Dec 242003


  • 50,000 miles
While driving 30 mph lower ball joints broke, causing the steering to fail. As a result, driver lost control and collided with oncoming traffic. No report of air bag deployment. As a result, driver sustained severe neck and back injuries. Phone call update (Oct 5, 05): The complainant is no longer living there.

- Masonville, NY, USA

problem #12

Dec 292003


  • 12,000 miles
The dealership will not have the parts or tools available to perform the recall on the lower control arm (03V460000) until April.

- Rock Island, IL, USA

problem #11

Dec 232003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 26,000 miles
Right front suspension control arm lower ball joint separated from the steering knuckle without warning while turning around in a driveway, causing damage to the cv joint, front axle, tire, windshield wiper reservoir and front right fog light.

- Greenville, NY, USA

problem #10

Jan 162004

(reported on)

Liberty 6-cyl

  • Automatic transmission
  • 15,148 miles
While driving at 40 mph there was a vibration in the steering column. The consumer believed it was related to recall 03V460000 concerning the lower control arm lower ball joint failure.

- Hazel Crest, IL, USA

problem #9

Jul 092003

Liberty 4WD 6-cyl

  • Automatic transmission
  • miles
The left ball joint on my 2002 Jeep Liberty failed while I was traveling in Canada. Repairs were delayed because, according to the dealer, Chrysler-daimler "engineering" canceled the order for replacement parts because there had been a rash of ball joint failures on the Jeep Liberty (and engineering wanted to determine the underlying cause before continuing to use existing parts). Concerned that we may experience additional ball joint failures, I wrote daimler-Chrysler to inquire regarding my experiences and the frequency of ball joint failures on the Jeep Liberty. Daimler-Chrysler has refused to provide the requested information, claiming that the data is either unavailable or considered proprietary. They suggested I go to my local library! I would like to know if there have been other similar problems with the Jeep Liberty.

- Estero, FL, USA

problem #8

Sep 262003

Liberty 4WD

  • 286,000 miles
While backing out of the driveway, the consumer heard a loud booming sound and the vehicle lurched to the left. The consumer walked to the front of the vehicle and discovered the upper ball joint laying on the ground. The weight of the left side of the vehicle was resting on the affected wheel. The consumer also stated that there had been a recall issued for similar problem with her Jeep and has filed complaints to Chrysler.

- Pleasant Prairie, WI, USA

problem #7

Oct 242003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 31,000 miles
While driving in clear weather at 50 mph, the front passenger tire separated from the axle, according to the insurance representative.. a little after the accident had occurred there was a recall issued on the 2002 Jeep Liberty's by Chrysler, so the dealers will now replace the defective front lower ball joints and with modified assemblies. The wheel assembly at the ball joint broke, which caused the tire assembly to come off. The vehicle flipped over twice and consequently the consumer suffered injuries.

- Sevierville, TN, USA

problem #6

Sep 192003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 46,000 miles
My wife was turning around in the driveway and the front driver side lower ball joint fell out to the ground and the wheel well was resting on top of the tire.

- Andrews Afb, MD, USA

problem #5

Jul 152003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 23,000 miles
Upper and lower ball joints failed with less then 25000 miles on 2002 Jeep Liberty. [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Sparta, NJ, USA

problem #4

Jul 182003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 2,300 miles
Noticed that upper ball joint on front driver control arm is very loose, ready to give out. Lower ball joint on front passenger control arm is also has play in it. Jeep Liberty 4X4 sport, 23,000 miles, lifted 2.5 inches. 245/75R 16 tires. Lift and tires should not affect the ball joints.

- Douglas, AZ, USA

problem #3

Jan 072003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 11,731 miles
Jeep 2002 Liberty sport 4WD when making right hand turn in 2wd or 4WD wheels bind/ turn andcar stops dead in tracks, sometimes hear thumping or metal sound. Acts like a intermittent transfer case problem...car is in 2wd most of the time..sharp right turn well with-in turning radius of Jeep...normal driving!

- Northfield, NJ, USA

problem #2

May 012003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 25,432 miles
I have a complaint about the lower ball joints on the Jeep Liberty. I am very worried they are going to drop out. I took my Jeep to the dealer today and they said I have worn lbj(lower ball joints) so this is a very scary thing to me. I think this should be fixed under warrienty.

- Alton, IL, USA

problem #1

Apr 252003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 36,495 miles
Lower joint failure on new Jeep Liberty.

- Pinon Hills , CA, USA