10.0

really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
10 / 0
Average Mileage:
73,727 miles

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problem #84

Apr 122018

Liberty 6-cyl

  • 144,890 miles
I was driving on a city street and highway when my upper and lower arms and ball joints just snapped in half also the whole right side of the vehicle has no electrical working the horn doesn't work so the air bags don't work and the company I got the vehicle from disabled my check engine light so I have no clue what else is wrong with the vehicle the companies name is wheels of success the owner is [xxx] she refuses to help me I have called sent emails text etc no response I got the vehicle from her in November 2016 I haven't had it a year and I have paid for repairs that should of been done before getting it I have paid out more than the cost of vehicle this has happened twice. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tampa, FL, USA

problem #83

Nov 012017

Liberty

  • 131,000 miles
Heat is not working it throws out cool/cold air. I have noticed that there have been many Liberty owners with the same complaint. It is a pain since I have two young children and the car is so cold you can see everyone's breath. I've had the radiator flushed and had a few things checked and still no heat. Over the summer I had the A/C fixed because it started throwing out hot air. This seems to be a common problem with this car and I'm surprised it has not been recalled. The car is driven on a daily basis in New Jersey. Car is mostly driven on city streets and ocasional highway. My Jeep was taken to the dealer for recalls, but looking for recalls to see if there was anything for the heat I noticed there was a recall for the control atms/bushings. I was never told about this recall and nothing was done at the dealer. Last month driving one of my bushings broke while I was driving and I lost a wheel.

- Jersey City, NJ, USA

problem #82

Aug 192017

Liberty

  • 144,000 miles
The lower ball joint sheared off causing the wheel to fall causing the bottom of the ball joint to land on the rim. Thus cutting the rim all the way around it off and puncturing the tire. Thus causing the vehicle to slide to a stop at 50 miles an hour with a skid mark. Thus having to call for a tow truck to pick it up. Luckily no one was hurt. The vehicle was on a off ramp of a freeway to a on ramp over pass of another freeway.

- La Mesa, CA, USA

problem #81

Apr 212017

Liberty

  • 160,000 miles
The contact owns a 2002 Jeep Liberty. While making a right turn at 5 mph, the contact heard an abnormal noise. It was discovered that the lower ball joint fractured and the wheel was bent at a 45 degree angle. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of failure. The failure mileage was 160,000.

- Canon City, CO, USA

problem #80

Oct 032016

Liberty

  • 127,000 miles
The contact owns a 2002 Jeep Liberty. While driving 7 mph, the driver's side ball joint fractured. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 127,000.

- Hertford, NC, USA

problem #79

Aug 262016

Liberty

  • miles
Well where do I start. Since I have purchased this vehicle in may of 2016 I have replace multiple parts, but they weren't part of any recalls. But now my concern reviewing recalls for this vehicle and trying to address these numerous defects. I'm almost fed up. My main cover is the J17 recall for the upper control arm ball joint of which a Chrysler representative advideo my my vehicle was part of, which I clueless on how as the recall doesn't specify other than 2002 to 2003 Liberty vwhiles. Now I show that they were replaced in the past and now they since are worn in the same description they were recalled in. And Chrysler denies responsibility (?).. also other concerns with the catylic converter causing a sulfur smell when the vehicle is going up hill aso well as towing. One more thing is numerous online forum about the engine ticking being normal and unfixable other then to replace the engine. Now all this plus the multiple parts I have already replaced a vehicle less then 15 years on the market needed a in other words fully restoration is unacceptable. Especially when I have stock 1948 Jeep that need less repairs than this.

- Cold Brook, NY, USA

problem #78

Jun 132016

Liberty 6-cyl

  • miles
2002 Jeep Liberty. Consumer writes in regards to ball joint broke and wheel knocked front fender off of vehicle. Dealership replaced ball joint and left front wheel under recall. However, the dealer stated they were not responsible for re-attaching fender. The dealer stated it would cost $350 to re-attach the fender.

- Kannapolis, NC, USA

problem #77

Jun 152016

Liberty

  • 100,000 miles
The contact owns a 2002 Jeep Liberty. When the vehicle was taken to have the lower ball joints replaced, the technician stated that the upper control arm needed to be replaced. In addition, the contact was informed that the frame was rusted. The vehicle was not repaired. The manufacturer was notified and stated that the VIN was not included in NHTSA campaign number: 09V119000 (suspension). The failure mileage was 100,000.

- Westbury, NY, USA

problem #76

May 112015

Liberty 4WD 6-cyl

  • miles
The contact owns a 2002 Jeep Liberty. The contact took the vehicle to the dealer to complete a manufacturer recall for the air bags. The contact stated that the air bag warning light and seat belt warning light remained illuminated. The dealer was notified of the failure and provided no solution. The contact had a second manufacturer recall repair completed for the ball joints and indicated that it was not completed properly because the dealer refused to perform an alignment. As a result, the vehicle wobbled in an unstable manner constantly. The manufacturer was notified of the failures. The vehicle was not repaired. The NHTSA campaign numbers and failure mileage were unavailable. Updated 08/16/16 updated 08/22/16.

- Chillicothe, OH, USA

problem #75

Dec 012015

Liberty

  • miles
Takata recall

- Dothan, AL, USA

problem #74

Feb 012016

Liberty

  • 200,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that while making a turn and driving approximately 2 mph, a loud clunking noise emitted from the front end as the vehicle collapsed towards the ground. The vehicle was towed to the dealer, who diagnosed that the front lower ball joint assembly fractured. In 2006, the vehicle was serviced under NHTSA campaign number: 03V460000 (suspension) however, failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

- Jacksonville, FL, USA

problem #73

Jan 132016

Liberty 6-cyl

  • Automatic transmission
  • 153,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that front passenger side upper ball joint detached from the vehicle. The vehicle was not diagnosed or repaired. The vehicle was previously repaired under an unknown recall related to the suspension in 2007 but the contact stated that the failure recurred. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 09V119000 (suspension). The failure mileage was 153,000. Updated 02/26/16

- Hayes, VA, USA

problem #72

Dec 012015

Liberty

  • 73,000 miles
After an inspection it was found that my upper control arms & ball joints are no good from mostly corrosion.I have 73000 miles on this truck. Doing re search I find a recall for this exact same problem. The recall states that this problem is registration specific to salt belt usage. Again I qualify for that part as well.the recall is J 17 and in calling Jeep there telling me about the VIN but not about the salt belt state useage.the arms do not corrode in fla but they do in NY. The ball joint and arm need replacement this is clearly a manufacture defect of the part exposed to salt. Calling Jeep is worthless called nhsta same result

- Harrison, NY, USA

problem #71

Nov 102015

Liberty

  • 131,000 miles
The contact owns a 2002 Jeep Liberty. While the vehicle was being serviced at the dealer under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure), it was discovered that the front control arms were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact stated that the VIN was not included in NHTSA campaign number: 06V288000 (suspension). The approximate failure mileage was 131,000.

- Lexington, SC, USA

problem #70

Sep 302015

Liberty

  • 149,000 miles
The contact owns a 2002 Jeep Liberty. While driving approximately 15 mph, the front driver side tire slightly detached and positioned inwardly. The vehicle was maneuvered to the side of the road and was towed to an independent mechanic. The front driver side ball joint fractured. The mechanic replaced the front upper control arm assembly. After the repair was performed, the contact was made aware of NHTSA campaign number: 09V119000 (suspension). The VIN was included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 149,000.

- Oriskany, NY, USA

problem #69

Sep 012015

Liberty

  • miles
2002 Jeep Liberty. Consumer writes in regards to front upper control arm recall. The consumer stated the front upper control arm needed to be replaced, right away. She discovered recall # 09V119000, which the dealer never mentioned. The consumer was also informed, the vehicle needed a new boot which was a part of the ball joint.

- Washington, DC, USA

problem #68

Sep 142015

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 06V288000 (suspension) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- St Albans, NY, USA

problem #67

Sep 082015

Liberty

  • 176,082 miles
The contact owns a 2002 Jeep Liberty. While the vehicle was at the dealer, it was discovered that the front upper control arm assemblies were severely damaged and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 09V119000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 176,082.

- Middletown, CT, USA

problem #66

Aug 242015

Liberty

  • 174,590 miles
The contact owns a 2002 Jeep Liberty. While having the vehicle inspected, the technician informed the contact that the boot covers were torn allowing it to become contaminated. The vehicle was taken to the dealer. The technician inspected the vehicle and refused to provide any assistance since it was previously repaired under NHTSA campaign number: 09V119000 (suspension). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 174,590.

- Statesville, NC, USA

problem #65

Aug 012012

Liberty

  • 200,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that there was a knocking noise coming from the front of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that NHTSA campaign numbers: 12V527000 (air bags), 13V252000 (fuel system, gasoline, structure), and 15V046000 (air bags) exceeded a reasonable amount of time for repair. The dealer stated parts were not available. The manufacturer was not made aware of the failure. The failure mileage was 200,000.

- Oneida, TN, USA

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