10.0
really awful- Crashes / Fires:
- 14 / 3
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 93,205 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Left rear lower control arm completely broke into from rust corrosion with driving on highway causing vehicle to become highly unstable and nearly uncontrollable. Upon inspection of vehicle it was apparent that right side lower control arm as well as the upper rear control arm are highly corroded. This is an extremely dangerous issue. Upon investigation there is a recall for this in certain states but North Carolina is not included.
- Marion, NC, USA
The contact owns a 2004 Jeep Liberty. While driving 15 mph, the lower control arm on the rear driver side wheel failed. The contact pulled over to the shoulder of the highway in an attempt to identify the failure. The contact noticed that the lower control arm failure caused the tire to become inoperable. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the issue. The failure mileage was 150,000.
- Marion, NC, USA
On my 2004 Jeep Liberty I have had the lower front ball joints replace a few years back by the F23 recall. This week as I was replacing upper control arms, which come pre assembled with the ball joint, I noticed the boots for the lower ball joints were again damaged. I also noticed that there is a loud noise when going over unsmooth surface roads, etc. I am thinking this could be caused by the rear upper control arm. Now I'm not a professional mechanic, but common sense tells me that the engineering on the suspension has been compromised. I contacted Chrysler, who told me to contact a dealer, who told me they would get back to me on this problem. I also experienced multiple window regulator problems, along with recalls on the air bags system as well as gas tank protection recalls.
- Mermentau, LA, USA
The contact owned a 2004 Jeep Liberty. While driving 55 mph, the vehicle caught fire and burst into flames. The fire department extinguished the fire. A police report was filed and there were no injuries. The vehicle was destroyed and towed to a lot. The contact received notification of NHTSA campaign numbers: 06V288000 (suspension) and 13V252000 (fuel system, gasoline, structure). The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.
- Los Angeles, CA, USA
Something loose and smoking under my SUV, told has to do with front end suspension, the 2 front tires shakes, driving over railroad tracks, speed bumps etc. Causes my front to look lower down to the ground. The R R side along with back tire sensor saying preform service. My front end suspension vibrates and shake like its coming apart, along with tire sensor flashing.driving city neighborhoods with high speed bumps causes the suspension to feel as if it coming off vehicle.
- Chesterfield, VA, USA
While driving lost control of vehicle and almost wrecked at only 20 mph. Vehicle was uncontrollable driving and when brakes are applied caused vehicle to swerve into oncoming traffic. Had vehicle towed and checked by Dodge Chrysler Jeep. Found that the lower control arm had rusted through and broken. Found recall on NHTSA website for 04-05 Jeep liberties for said problem. However this vehicle was sold out of olathe ks to a kc Missouri resident and the Kansas dealer was not notified of recall because ks was not on the list mo was. Many mo residents in Kansas City mo buy products in Kansas City ks therefore a complete oversight by Chrysler Jeep has created what I think is a serious concern.
- Knob Noster, MO, USA
The contact owned a 2004 Jeep Liberty. While driving approximately 65 mph, the front end of the vehicle shook. The axle fractured and the vehicle crashed into the retaining wall. The vehicle spun counter clockwise and the rear passenger side tire detached from the vehicle. The vehicle stopped spinning and faced oncoming traffic. The vehicle was unable to be moved. The air bags failed to deploy. There were no warning lights illuminated. The contact received head injuries and the contact's children who were in the back seat of the vehicle received facial, arm, back, head, and eye injuries. Medical attention was received. The vehicle was destroyed, but not towed. A police report was filed. The manufacturer was made aware of the failure. The failure mileage was approximately 156,280.....updated 01/13/16
- Wooster, OH, USA
Front passenger side, lower ball joint has failed (again) even after replaced by recall # 06V288000... taking a left hand turn on a city street and it blew out, thankfully I was able to pull over into a bus stop. Dealership is refusing to cover them under warranty. NHTSA action number :EA06008
- Somerville, MA, USA
Vehicle was in motion on city street, turning a corner at approximately 20 mph the front end suspension: Control arm snapped/ disconnected from the lower ball joint. Axle shaft assembly/ cv drive shaft broke. Cost of repair $1500
- Ocean Ridge, FL, USA
My 2004 Jeep Liberty was a recall which I took to Chrysler for to get repair for front and back suspension and repair and gasoline tank apparently when I got my vehicle back oil was leaking all over the engine I took my vehicle back 2 days ago to be told that the could not help me their was no oil leaking when I brought it in they refuse to assist me with the problem can you please help
- Bronx, NY, USA
The contact owns a 2004 Jeep Liberty. The contact stated that while driving at 40 mph, the rear passenger side of the vehicle veered to the right. As a result, the contact crashed into an embankment. The air bags did not deploy. The contact sustained mild injuries to his left waist, but did not seek medical treatment. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was not included in NHTSA campaign number: 12V085000 (suspension). The failure mileage was 117,000.
- Newark, DE, USA
The contact owns a 2004 Jeep Liberty. While driving approximately 30 mph, the rear passenger side of the vehicle nearly encountered the ground. The vehicle was taken to an independent mechanic, who replaced both rear lower control arms. The manufacturer was notified of the failure and informed that the vehicle was not included in NHTSA campaign number: 12V085000 (suspension). The approximate failure mileage was 120,000.
- Ohmaha, NE, USA
Heard some kind of pop, then some grinding when holding the brake down and turning the wheel. Took car to my regular mechanic. They found all 4 ball joints boots perforated & handed me a recall notice for lower ball joints only that was from Sept. 2006. I purchased the vehicle Jan. 2006 & never rec'd this recall. Even when I went to the dealer for the fuel tank recall on 7/11/15, they didn't notify me of it. I went on moparownerconnect.com & it shows this recall as repaired, which obviously isn't possible. According to audomd.com there are several issues related to this vehicle through different manufacturers. I have an appt. Set up at the dealer next week & depending on what they say about fixing all the ball joints and checking for other safety concerns, I may be sending in another complaint.
- Holiday, FL, USA
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 12V085000 (suspension) and 13V252000 (fuel, gasoline, structure) however, the part was not made available. The contact stated that while driving approximately 20 to 25 mph, the engine stalled. The vehicle did not restart. The vehicle was not diagnosed or repaired. The approximate failure mileage was 130,000.
- Prospect Heights, IL, USA
The contact owns a 2004 Jeep Liberty. While the vehicle was in reverse, the front passenger side tire, wheel, and ball joint detached. The vehicle was taken to an independent mechanic where it was diagnosed that the ball joint fractured and needed to be replaced. The vehicle was not repaired. The contact also stated that the rear suspension would not engage. The manufacturer was not made aware of the failures. The failure mileage was 137,000.
- Middlebury, CT, USA
While pulling into a parking lot, the left lower ball joint separated and destroyed itself, the left upper control arm, the left cv joint and the alignment. Had we been traveling at highway speed we would have been in a severe accident. This problem was covered under a previous recall however we were never notified of this at the time we purchase the vehicle and was told that the recall has been closed with no recourse for reimbursement for the repairs done and no recourse to have the other side repaired. Updated 11/30/2017
- Shallotte, NC, USA
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 06V288000 (suspension) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Cicero, IL, USA
Vehicle vibrates at any speed and worsens upon braking. Have had alignment done 3 times and alignment keeps failing. Tires are all new. Have had the camber and casters replaced in front, did not help vibration. Brakes have been replaced, vibration persists. Vibration is so powerful upon braking that sterring wheel bounces out of my hands. The vibration when driving sounds like I have a flat tire.
- Byron, NY, USA
Passenger side rear lower control arm rusted through and broke in half. Jeep almost lost control and started to sway in the rear.
- Indianapolis, IN, USA
- Sharon, TN, USA