8.0
pretty badTypical Repair Cost:
$312.00
Average Mileage:
45,230 miles
Total Complaints:
131 complaints
Most common solutions:
- replace (64 reports)
- not sure (17 reports)
- temporary fix with boards propping window up (13 reports)
- taping up the windows (12 reports)
- new regulator model and glass replacement (9 reports)
- dealer repaired at no cost (7 reports)
This problem may be covered under warranty. Ask your Jeep dealer.
« Read the previous 50 complaints
2010Jul 01
Liberty Sport
- Automatic transmission
- 59,000 miles
Hey Everyone, we had the same problem..3 times..I worked for chrysler 12 years, and the 3rd window failed yesterday..Finally got fed up and called Chrysler..They said they would call me..Called my local dealer, and they are fixing 2 windows as we speak for free!!
Chrysler is coming out with a customer satisfaction recall on this issue..BTW Chrysler Corp just called me, and verified they would fix the problem for free. Call your dealer before you spend any money!!
2010Jul 05
Liberty 3.2L V6
- Automatic transmission
- 50,000 miles
Bought my Liberty about a year ago and LOVE it - except... I'd had the vehicle about 3 months before the rear drivers side window fell into the door going over a speed bump in the Walmart parking lot. I looked on the internet and found this site, got the number for Chrysler Customer Care and called and filed a claim. They ended up having me pay a $50 "deductible" to cover the diagnostic cost (which I thought was stupid because they OBVIOUSLY know what the problem is and its a MANUFACTURER DEFECT...but better than paying $500 for the full price)
Anyways, went out to my car this morning and noticed the passenger side rear window was half-way down. Tried to roll it up - grinding noise and it slid back down into the door all the way. Drove to the same stealership that replaced my window before, they said Chrysler is now charging $150 "deductible" for these repairs. I'm pissed.
I'm very disssapointed that a brand name like Jeep, which is legendary for its toughness and durability, designed to drive up mountains and through rivers, has the glass fall out going over a speed bump.
Update from Aug 2, 2010: Update: the "redesigned" regulator I just had replaced 8 months ago just broke again. That makes three in the last 8 months. I'm gonna trade this lemon and let someone else deal with the windows falling out of it. So much for "Trail Rated".
2009Mar 18
Liberty Sport 3.7L
- Automatic transmission
- 46,000 miles
Regulator failure. The Chrysler extended warranty covered it. It's a great plus.
2010Jun 15
Liberty 3.7L
- Automatic transmission
- 52,000 miles
What is it with the "warranty" for Jeeps? I had two windows fixed at the end of the 40,000 mile warranty period, and shortly thereafter yet another regulator fails. Jeep's solution-spend 400.00, (actual quote from Hinckley Dodge) to install the new and improved version. Hey Jeep I have an idea-Stand Behind Your Failed Design. I mean really, was it designed to last only 40k miles? And you used plastic-nice
2010May 27
Liberty Sport 3.7L
- Automatic transmission
- 78,000 miles
What the f-ck it happen to me. BANG scared the hell out of me window drops and dealer wont fixt. out of warranty. RECALL damit RECALL.
2010May 03
Liberty
- Automatic transmission
- 32,119 miles
2007 jeep liberty rear window regulator has failed for no apparent reason. It is never used and warranty expired 2 weeks ago and Jeep dealership has refused to fix free of charge had to order part at 270.00. Very, Very unhappy with jeeps response to this and definitely will make an impact on whether we buy another jeep or not. I like to be able to trust my dealer and it has been proven I can't. What a shame, please notice we have less than 33,000 miles on this auto. The dealership told us that jeep will not allow anymore good will service if the warranty has just expired like ours has...SHAME on you Jeep
2010Jun 02
Liberty Sport V6
- Automatic transmission
- 34,000 miles
Replaced front driver regulator under warranty. Began to fail again, with window rolling up crooked. Then rear driver regulator failed. Labor fixed front regulator, replaced rear regulator and had to purchase glass not covered under extended warranty. Yesterday, rear PASSENGER regulator failed. Glass currently in door. Called Chrysler complaint line and have an open case number, they appeared optimistic that I would be reimbursed for the first two repairs and cover the third.
2008Apr 01
Liberty 3.7L
- Automatic transmission
- 55,000 miles
WINDOWS AND WINDSHIELDS DEFINITELY HAVE A PROBLEM. WHILE UNDER WARRANTY THE DRIVER WINDOW WENT OFF THE TRACK AND WOULD NOT CLOSE. SENT TO DEALER THEY REPLACED TRACK. 2 WEEKS LATER WINDOW DID NOT SEAL AND VERY NOISY AIRY SOUND. DEALER ORDERED NEW TRACK. SEEMS TO BE FINE NOW. DRIVING ON HIGHWAY WITH REAR DRIVER WINDOW OPENED - CLOSED IT BROKEN THE LINKAGE. VEHICLE OFF WARRANTY. TOLD HAS TO REPLACE ENTIRE WINDOW BECAUSE THEY HAVE CHANGED - AND THE COST WOULD BE $ 800.00. HAD THEM JAM IT UP SO NOW IT DOES NOT OPEN OR CLOSE. REAR WINDSHIELD, REPLACED TWICE. ONCE DUE TO MALFUNCTIONING HEATER ELEMENTS AND NEXT BECAUSE IT SHATTERED FOR NO REASON. I PARKED IN THE GARAGE COMING HOME FROM WORK THE NEXT MORNING OPENED THE GARAGE DOOR AND IT WAS IN A MILLION PIECES ....... NO REASON - WAS NOT HIT, NOR WAS IT FROM HOT TO COLD. MY HUSBAND THOUGHT A BULLET HAS GONE THROUGH OUR GARAGE DOOR !!!! NEXT WAS THE FRONT WINDSHIELD. CRACKED - MAYBE A STONE CHIP, DON'T RECALL AS I DON'T REMEMBER ONE HITTING THE VEHICLE. WAS HOPING TO GET A "CHEAP" FIX, BUT IT JUST KEEP ON CRACKING OVER A DAY OR TWO PERIOD.
WENT TO UNDO MY PASSENGER BACK WINDOW THE OTHER MORNING BECAUSE IT WAS DEWY AND LIKE TO SEE WHERE I AM BACKING UP TO AND HAD A PROBLEM GETTING THE WINDOW BACK UP. I KEPT WORKING ON THE ELECTRIC BUTTON AND FINALLY IT WENT UP, BUT NOW I CAN'T OPEN THIS WINDOW WITH FEAR OF IT NOT GOING UP AGAIN.
THESE VEHICLES SHOULD HAVE A WINDOW RECALL.
THE TRANSMISSION (I HAVE A 3.7 AUTOMATIC) ALWAYS CLUNKS. I HAD THE DEALERSHIP CHECK IT OUT, LOOKING AT THE U JOINTS OR SOMETHING AND SAID EVERYTHING IS FINE - THAT WAS WENT IT WAS STILL ON WARRANTY ..... STILL CLUNKS - BUT ONLY AT LOW SPEEDS.
ALSO DRIVER LEATHER SEAT CRACKED AT JUST OVER 60,000 KM - OFF WARRANTY. MY SON HAS A CAR WITH OVER 200,000 AND THE SEATS ARE IN EXCELLENT CONDITION.
WOULD NOT BE ANOTHER JEEP
2010May 19
Liberty Plastic 3.2L V6
- Automatic transmission
- 39,000 miles
the first three times it was covered, the last time was a week after warranty. i called my local dealer for an estimate several times, and since then the last window that they repaired has broken again. now i am investing in the 3m Jeep Repair Solution- about 8 strips of 3m packing tape holding up each window, i wish i could sue!!! I have always loved Jeep until now.
2010May 23
Liberty ES V6
- Automatic transmission
- 34,000 miles
I bought the Jeep 5 months ago, still under warrantee and a window on passenger side dropped, while I had guests in town. Very inconvenient, but covered. Then a week ago the back, driver side window fell. My first dealership said they usually replace all four. This time it cost me $500.00 because they said they had to replace the motor and the GLASS! What? I understand a motor going out, but how do you put in the wrong glass? I plan on contacting Jeep to complain, we will see. These windows should be a recall.
2010May 26
Liberty Limited 3.7L V6
- Automatic transmission
- 46,000 miles
I'm on my way to work today and I hear a howling wind coming from behind- My rear window is half way down and of course I can't get it to go up. Once I stop, I pull it up by hand, but it only stays up while I'm parked. It was a sucky ride home and to make matters worse it's going to rain today. This is the 8th time something happens to my windows. I have had nothing but problems with my window regulators since I purchased this vehicle. My driver's side window alone has been fixed 6 times.
2010May 25
Liberty
- Automatic transmission
- 41,100 miles
Jeep created a new model of regulator to replace the DEFECTIVE one, that they haven't recalled by the way, however the new model is not compatible with the existing window glass! Does this make any sense? Not only are they inconveniencing their consumers with the need to replace a bad part, but you must also replace the perfectly good window glass that remains in order to have a functioning window system. Did I mention the window is tinted...add it to the list.
Unhappy Customer
2010Feb 02
Liberty Sport 3.7L V6
- Automatic transmission
- 30,000 miles
Jeep should do a recall on the crap parts they put in the Liberty. Jeep suggested I bring to them to fix the problem, ya right for what they charge I can do myself several times.
2010May 06
Liberty Limited 3.2L
- Automatic transmission
- 1,356 miles
this is the second window to have a problem. Less than a year ago the back passenger window kept falling down and luckily it was covered under warranty and the regulator was replaced. It is 9 months later and now the back driver's side window has dropped and will not stay up. The vehicle is just over the 3 year warranty but only has 1356 miles, yes, only 1356 miles and now this window will not be covered under warranty. Someone needs to step in and get Chrysler to repair or repay people for their expenses as there are so many complaints out there about this problem that it has to be something defective which should be covered by Chrysler!
2010Apr 24
Liberty
- Automatic transmission
- 78,000 miles
Not sure if this is one of the previously fixed three windows or if it is the fourth one, but I am really mad because now there is no warranty
2009Apr 13
Liberty
- Automatic transmission
- 15,000 miles
Rear driver side window failed. Dealer could not guarantee that I would not have to pay out of pocket, so I have not yet fixed this window.
2010Apr 07
Liberty LX 3.2L V6
- Automatic transmission
- 41,000 miles
My daughter and I bought this used vehicle in February. In 2 months after purchase the left rear window fails. Thirty days later the right rear fails and I am afraid the right front is next. My daughter finds out from a customer at the Martinsburg, WV that all 4 of their Jeep Liberty windows have failed at a cost of $500 a pop. How can Chrysler ignore this problem? Next time they are looking for a handout tell them to shove it.
Update from May 11, 2010: I just want to give compliments to my dealer, Douglas Motors of Hancock, MD. They have replaced the regulators at no charge. This is a great dealership and they have been more than generous.
Update from May 11, 2010: My dealer, Douglas Motors of Hancock, MD. replaced both rear window regulators at no charge to me. They are the best and they have won customer loyalty by their generosity.
2007Oct 12
Liberty Limited 3.7L
- Automatic transmission
- 3,000 miles
I'm not sure which Engineer I should geld with a rusty butter knife (if you know his name email me please) but whom ever he is, what an absolute mindless 4 year wonder! And he was paid for this engineering? By whom? The competition?
7 regulators in under 3 years? Come on!
So far all through warranty... at $300.00 a pop, this better be the end of the issue.
2010Apr 17
Liberty Sport 3.7L
- Automatic transmission
- 54,000 miles
So I have had my jeep for 5 months now and in the past three months I have had to replace three regulators out of the four f*cking windows in my car.. really pissed off about this at 300 dollars a pop does anyone know if there is a recall?
2010Apr 16
Liberty 3.7L V6
- Automatic transmission
- 54,000 miles
I join the crowd of folks having the same problem. Rolled the right passenger side window down to get some fresh air, then when I tried to roll it back up, I heard a "pop" and then a bad grinding sound. The window was stuck and wouldn't go back up. It actually fell into the door a little more. I'm going to try to wedge it back up as much as possible, but it will need to be replaced. I have an extended warranty that is supposed to replace it, but we shall see. What a pain in the butt! I'm the 2nd owner and have had the thing for 3k miles.
2010Apr 09
Liberty 3.7L
- Automatic transmission
- 14,500 miles
I purchased this car new, and I made sure the car is well taken care of. However, the drivers side window fell/froze twice, and the rear passenger window fell 3 times. I just got back from the dealer, had to leave the car . Car is rarely driven, and window fell by itself. i wonder if there is any recalls, or some sort of class action suit to have this permanently repaired?
2010Apr 03
Liberty Limited V6
- Automatic transmission
- 53,000 miles
This is the second time I have had a regulator fail. The first was when I was on vacation last May. It was covered under my warranty. It took an hour to fix. Now I have had another window regulator go out. It isn't covered under the warranty. I was told the regulator has been redesigned due to so many problems and complaints with this part. So now the window has to be replaced also. It will cost me $429.00 plus tax plus tinting. I am not happy with jeep and I will not own another one. I will not recommend this type of car to anyone else.
There needs to be a recall very badly.
2010Apr 04
Liberty Sport 3.7L
- Automatic transmission
- 80,110 miles
2007 Jeep liberty , window failure 3 times in the last year and April 4 , 2010 - 2 windows go in the same day, passenger front and rear . Jeep must have a bug up their ass or in their ear do they realize the danger of window failure like this . Theft of vehicle or contents within vehicle , danger to children , danger to due to inclemant weather. I'm about to call Jeep and tear into their ass why this is a continuing problem with this vehicle . I have made a complaint with the NHSI to no avail . A class action lawsuit seems the only recourse to make this company take notice and maybe a prime time news story .
2010Mar 19
Liberty Sport 3.2L V6
- Automatic transmission
- 47,000 miles
So my wife calls me at work and tells me that the rear passenger side window of her Jeep Liberty wont stay up and my daughter - who is 1 year old is freezing cold, as she was on her way to take her to daycare. I told her to immediately take the car to the Jeep dealership (Len Stoler Jeep in Westminster, MD) because we were planning to leave for a weekend trip that evening. She takes the car to the dealership and asks for an estimate. They tell her that it is the window regulator and that it is going to be $429 plus tax to fix. To her utter astonishment, she calls me and we both agree that that is a ridiculous price to pay. We tell the dealer not to do the repair and they tell us that the door is already off and the repair is underway (which ended up being fine because I later found out that only the dealer can do the repair since there is no aftermarket yet for the regulator).
When my wife picks the car up 7 hours later (after being promised only 1-2 hours) there is a new window (untinted) in the door that doesnt match any of the other windows in the car. My wife asks about the window and they tell her that that is the stock part and they don't tint the window. WTF? In addition, they never told her that they had to replace the window when they replaced the regulator and could not offer her a reason why they had to other then to say that it was part of the repair. It was not until I read on this forum that this was a common problem and that the window did in fact need to be replaced.
I am going to call Jeep on Monday and discuss with them my disatisfaction about this problem. It is ridiculous that Jeep does not stand behind a faulty part that they obviously have problems with. I should have stuck to my gut feeling three years ago and bought another FORD. At least they stand behind what they build. This will be my last Jeep product.
2009Oct 30
Liberty Sport 3.7L V6
- Automatic transmission
- 30,000 miles
This cold weather seems to make this problem even worse. If this many people have this problem, they really need a recall!
2009Oct 29
Liberty
- Automatic transmission
- 47,000 miles
It's a pain in the butt when you get to a drive-thru and you have to open your door - instead of the window - in order to order your food on the driver's window.
2009Nov 25
Liberty
- Automatic transmission
- 48,000 miles
The right rear window falls, and at the time of its failing, winter was approaching, and it was cold and rainy.
2009Nov 01
Liberty
- Automatic transmission
- 47,800 miles
The left rear window just falls, and at the time of its failing, winter was approaching, and it was cold in the car and rain. It's an inconvenience.
2010Mar 01
Liberty Limited V6
- Automatic transmission
- 39,000 miles
I will never own another jeep product......I have contacted repair people and they dont have time, and the regulators are expensive and now i hear that they can go out again and again...what is the point of having them.......
2010Mar 12
Liberty Limited 3.2L
- Automatic transmission
- 54,000 miles
my wife got her POS liberty brand new in 2007. since then it has been in the shop for the same reason as all you 3....no now 4 TIMES in the last year and a half!!!! REALLY how long do WE jeep OWNERS have to pay for their F@#K up?!!!!!!! bet if it was a Toyota it would have gotin fixed.....i'm just sayin!
2010Feb 16
Liberty LTD 3.7L
- Automatic transmission
- 57,000 miles
My 2007 Liberty Ltd. 4X4 -- really babied, never abused -- rear passenger window fell off track at 57,000. We never USE that window, so it has not been worn at all. It needed a regular, and a new door panel (also never used). The bill was $970 to repair parts which never get use, and which will rarely be used in the future. W T F! This Liberty is Trail Rated, but who could trust body integrity on the trail?
2010Jan 10
Liberty Limited 3.7L
- Automatic transmission
- 39,000 miles
So I have a 07 Liberty with a custom window tint job. My driver front window started sliding down when it was below freezing... thank god for duct tape. Talking to the dealer he said the new design of regulators came with glass and does not work independently. Meaning, I have to spend $400 for a new glass and regulator, and I'll end up with 3 tinted windows and 1 bare glass. It was suggested by Autozone that I go look up junkyards for a good regulator.
Why am I always plagued with window problems??? My 3rd car and my 3rd window problem. My next car will have no more windows.
2010Jan 04
Liberty Latitude 3.7L V6
- Automatic transmission
- 36,600 miles
Lets begin with the CURRENT auto issues that we ALL get to hear about EVERY HOUR, on ANY news channel- WE BAILED THESE MONSTERS OUT of a HUGE financial dump, and they continue to rape us with defects in material, piss poor design and WONT BACK IT UP, without a cool thousand dollars on my "dime". AND THEN let them haul home million dollar salaries, and out of this world "BONUS CHECKS?" The world is watching Toyota get tarred and feathered over a design flaw effecting several models. We are supporting "OUR" CONGRESS to hear a CORPORATE APOLOGY??? "REALLY" ???
but what else is commendable, is Toyota is fixing the problem at NO COST TO THE CONSUMER.
(I use Caps 'cause it makes it funner than cursing)
Now let me get started with my BEEF
Our 2007 Jeep Liberty is suffering from the same POS window regulator as many others. we had the left passenger fall down while driving on the freeway- at 36,600 miles.
(Imagine being in an airplane and the pilot popping the hatch) It raises hell on kids ears!! not to mention your immediate reaction is to BOLT to the emergency lane to check out "where the hell your window just disappeared to?" I took it to the closest dealer to the freeway, and was told, "its passed the 36K warranty, (600 miles) but they could order the NEWER revised part and put it in for a DANDY 465.00 I let him know that was a little odd that they (Jeep) doesn't consider it a big enough safety issue to issue a recall. Arent windows a standard requirement on a new passenger car?
It doesn't end... last month the drivers window bailed out too! So now we are looking at close to 1000 dollars to fix both of them! I am still waiting for my stimulus check from our wonderful administration, so currently, we are driving around with bright orange tape holding these windows up, until I can raise enough hell to get it fixed.
This will not be my last effort to contact Jeep, and pop the questions to obtain some sort of resolution, and from what I've read here, there's PLENTY OF US to push the issue.
I am a strong advocate of AMERICAN autos- but it makes me wonder if they can regain my confidence, by taking care of the products they allow off the line.
The part that fails is a plastic block about the size of todays cell phones, it clips into the glass and it has a very small tab that the cable spools through to raise and lower the window, and it doesn't take much to see that it is weak, VERY WEAK in the design. For the Jeep name- I would have thought it would be a LITTLE MORE ON THE RUGGED SIDE???
I'm going to end here... (for now) and I am considering going down to the mall, and ha'ing one of the vinyl window decals made up that has the ever so common phrase,
"IT"S A JEEP THING- YOU WOULDN'T UNDERSTAND" fixed up with the J crossed out and a "CH" overlapped, to say "IT'S A CHEEP THING - I DON'T UNDERSTAND?"
I do ask that if ENOUGH of us "PROUD JEEP OWNERS" GET 'TOGETHER' it may put a little more meaning to our point. COME ON CHRYSLER- DO A RECALL!!!
- til then...
2008Jun 02
Liberty V6
- Automatic transmission
- 2,000 miles
My front driver side window came off the track within 6 months of purchase (new) Now at 40,000 miles the rear driver's window has done the same. Bet the window has not been used a dozen times as no one ever sits in the back.
2008Jun 26
Liberty 3.7L
- Automatic transmission
- 12,000 miles
I bought a 2007 Jeep Liberty used with 7000 miles on it. I bought it at a jeep dealership with a warrenty. 6 months after the purchase the passenger front window started rolling up vveerryy slow. I called jeep and they said bring it in. I took it in and talked to another customer also having his window reg. replaced. He said there are thousands of complaints about this problem. So I asked the mechanic whats the deal with these things and he replied "they are a poor design and will only continue to go bad." He stated that "all jeep liberty windows will fail".
I find this upsetting that even jeeps mechanics know this is a bad business practice. I tried to talk to the mechanic again when i went in for an oil change but he had quit working for them. Now when I roll up the drivers window it starts to go up and then gets crooked and all but stops. I have to pull the window up while pressing the button at the same time. Oh yah, and the passenger window is super slow again. It takes about 30 seconds for it to go up when it is cold out but almost sounds like its putting such a drag on the reg motor that it is only a matter of time before it totally goes out.
So now both front windows operate poorly!! WHAT IS THE ISSUE HERE JEEP? SHOULD ALL OF US PISSED OFF BUT LOYAL CUSTOMERS REVOLT AGAINST YOU? DONT LET YOURSELF BY COMPAIRED WITH THE LIKES OF TOYOTA AND ALL THEIR CURRENT ISSUES THAT STEM FROM BEING CHEEP TO MAKE AN EXTRA BUCK. TAKE CARE OF US CUSTOMERS THAT KEEP YOU IN BUSINESS AND PAY YOUR FAT SALLERIES. WE LOVE JEEPS, NOT CORPORATE GREED !!!!!!!!!!!!!!!! WHATS UP JEEP? THE MASS LAWSUTES ARE ABOUT TO START. DO YOU WANT THE WORLD WIDE PUBLICITY LIKE TOYOTA??? FIX THE PROBLEM. OR FACE THE CONSEQUENCES. Signed: Pissed off customer!
2010Feb 26
Liberty
- Automatic transmission
- 8,200 miles
I had the driver's side front power window go out, about a month ago. Thankfully, it (window, tracks, regulator) were replaced under warranty. Just this last Friday, the passenger's side rear window "dropped from sight" into the door. With concerns about possible vehicle theft (could not lock the car up), I brought it into the local Colorado Springs dealer. The vehicle is hardly used (8,200 total miles), and with just my wife and I, we never open the rear windows (except perhaps infrequently, by hitting the wrong power window button the on the console).
We are out of warranty by NINE DAYS, and we were quoted a repair cost of 500 DOLLARS. The dealer said they would attempt to get a lower repair cost, considering the very low miles, and the fact it just came out of warranty. Having said that, I discovered this site over the weekend, and the long, long littany of problems Jeep is having with these window assemblies. This is UNFORGIVABLE, that any established company will charge (and in many cases, charge over and over again) for a repair that is solely due to poor engineering and construction. I'm a certified senior mechanical engineer, and a Director of Logistics and Reliability for a large defense contractor; if my company had done, what Jeep is CURRENTLY DOING with these clearly unsatisfactory power window designs, we'd be out of business. Oh.... sorry..... Jeep and Chrysler are! Now, if they only had the integrity to fix their sadly-tarnished reputation and also fix these problems at NO COST with an IMPROVED DESIGN.
2009Feb 04
Liberty 3.2L V6
- Automatic transmission
- 27,000 miles
Have had all of the window regulators replaced since I purchased the vehicle. Now less than a year later the rear window on the drivers side is broken again (hardly ever used prior to breaking) the drivers side front is messed up again. Dealer I purchased from went bankrupt prior to finishing the work. Went in to get it fixed was told to come back. Guess what they were locked up tight. Contacted Chrysler/Jeep was told so sorry, maybe you can try to get another dealer to make good on the work. Yeah right and if I sit in the snow my butt doesn't get cold either. I will never buy another Jeep/Chrysler product as long as I live. The interior is cheap, the back seat upholstery keeps coming off. The air conditioner vent broke. The list goes on and on.
2010Jan 06
Liberty V6
- Automatic transmission
- 15,534 miles
left rear window wouldn't go down, motor just whirrred. I couldn't get the left rear door open. Finally I got door open and found that a large screw was blocking the latch in the body where the door secures into place. Mechanic at dealership says it's the regulator, and he's seen many failures. Est. cost to repair,$300. Regulator has been replaced by a new type of regulator from different supplier to Jeep, which requires a new window. I refused to get it fixed for $300, and secured the window in the up position. Car is only two years old, with 25,000km, bought new. I am fighting Chrysler to cover the repair under my 3 year, 60k safety warranty. They are considering it. If you can't get out that door in an emergency like a fire, I'd say that's a safety issue, no?
To put into perspective, I otherwise love the 2007 Liberty. It's gotten me out of some tough snow situations; I'm just super pissed off with the service manager at my dealership---won't mention name, 'cause still expecting to get it repaired free.
2010Feb 16
Liberty
- Automatic transmission
- 53,000 miles
I had one window fixed last year when they tech notified me that they ahd a recall on the window regulators, now both of my passenger side windows will not come up. I returned to the dealership and asked if they that these window regulators are faulty then why didn't they just replaced all off them at one time. The tech just looked at me like I wow... then he had look like "why we would do that when we can charge you for each window?".
American car companies wonder why people are not buying American made cars this is one reason why customer service. If you know the windows break why not just fix them all at the same time?
2010Feb 21
Liberty Limited 3.2L V6
- Automatic transmission
- 65,000 miles
This is the 3rd out of all 4 windows to have a regulator failure. The first time was covered under warranty, the second two have failed just after the extended warranted ran out at 60,000 miles. Jeep has quoted $400.00 per window. The rear passenger side window is being held up by two suction cups and a shoestring. The front driver's side window just failed and is rolled all the way down. We are expecting snow in two days, and this is our only car.
Jeep needs to correct this. It looks like a common problem for many Liberty owners (2006 models have even more complaints).
2010Feb 13
Liberty
- Automatic transmission
- 43,000 miles
Just spent 5 hours at Jeep, having both rear windows repaired - this is the 7th & 8th time I have had to have the windows repaired - and the 2nd time on the driver's rear and the 3rd time on the passenger rear -which has already had the new window fix. Completely frustrated!
2010Feb 06
Liberty Limited 3.7L V6
- Automatic transmission
- 38,030 miles
About a year ago, our driver's side rear window regulator went out and a Jeep dealer replaced it with a charge to us of $50 (our extended warranty deductible). This past weekend, the passenger side window rolled down but will not roll up. Turns out it was the regulator again. This time, our extended warranty still covers the parts and labor but not the glass. So it will cost $230 out of pocket. After some research online, I discovered that is is an ongoing problem with Jeep Libertys. Its ridiculous that this is such a widespread problem and Jeep/Chrysler has not done anything about it. We called them today to file a complaint and they are supposedly getting back to us to let us know if there is anything they can do to help the cost.
2010Jan 16
Liberty SE 3.7L
- Automatic transmission
- 45,000 miles
I bought my 2007 jeep liberty about 6 months ago and it is my fav car I have ever owned until today. About 2 weeks ago the window quit working and just started falling down on its own and make a horrible noise when u try to roll it up. My husband spent a couple of hours last night looking at it and figured out it needed a regulator. So today I went to get one much to my suprise they told me the regulator is $155.00 but that is not all I have to also buy a new window. There is nothing wrong with the window that I have why should I be out the money to buy a new one. After a lot of research I have found that this is a common problem and Jeep is ripping people off because of it. I'm calling jeep today to see if they will take care of the problem if not I'm contacting a layer and I have a feeling I won't have a hard time finding people to back me up!!! I refuse to get screwed by a company that makes more money in a day then I do in a month!
2010Jan 06
Liberty Sport Utility V6
- Automatic transmission
- 51,788 miles
We have a small car rental company -- For SUV's we use the Jeep Liberty's -- We own approx. 16 Jeep Liberty's -- We have 10 Jeep Liberty's that we have had to replace 1 or more window regulators in each one. We have one that we have replaced regulators for all 4 windows. I really cannot believe that there has never been a recall on these windows. I've never seen such a mess. Repairs average $480 for each window. For our SUV Fleet we are looking into replacing the Jeep Liberty's with KIA's. It's has just been too expensive to maintain the Jeep Liberty's. If there is anyone with Jeep reading this -- We want to keep the Jeep's but without some warranty or recall help on these windows we aren't going to be able to afford it. Thanks for giving us a chance to voice our problems!
2010Jan 11
Liberty Limited V6
- Automatic transmission
- 53,000 miles
This is the second time that this has happened to me the first time was about 4 months ago when it was pouring down rain it just decided to fall down in between the door (passenger rear), with my 10 month old sitting there. And then yesterday the front Passenger window fell. It happened sometime between 12 noon and 4:30 pm while I was at work. It is freezing cold outside and a pain in the ass to go outside to go home and realize hey where in the hell is my window. I took it up to the dealership where I purchased the car and the tech went outside put two fingers in between where the window rolls up came back in and said that it was the regulator. So now I am driving around with no damn window. I called Chrysler Motors 800-992-1997 and they said that they will see what they can do to offset the price. So anyone that has this problem needs to call them and see if they can help you out as well. They helped with the first one and I only had to pay $211. Let me know if they help you out I would be interested to know, it might take them a day to get back with you but if it helps with the cost in these ruff times I would say it is worth it. I do know that I will never purchase another Jeep again. I speaking to a few of the Jeep dealerships in my area they said that this is an ongoing problem, 1 dealership also told me that there use to be a recall on this problem but they took it away. Well damn it is still a problem the Chrysler company that makes the Jeep Liberty needs to fix these at no cost to the buyer. If I would have know that this was going to be a problem I would have never purchased the vehicle.
2009Nov 04
Liberty Limited 3.7L
- Automatic transmission
- 31,000 miles
Same as the other 81 complaints - shouldn't happen and the dealers tell me this is a huge weak engineering error on the part of Jeep - the weakest link!
2009Dec 05
Liberty Sport 3.2L V6
- Automatic transmission
- 50,000 miles
This is the LAST STRAW! I may never buy an American car again, after this. This is the 3rd window that has broken, and my car is still fairly new. I haven't had my Liberty 3 years yet, and already 3 windows have broken. The economy sucks, and they want us to buy American, but they can't build the cars right the 1st time. This time I got an estimate of what it costs to fix the window... $613 - window motor, regulator (which is an updated model causing me to have to also replace the window), and the window. If this part has been updated because Jeep screwed up the first time, why is it we are responsible in paying for their mistakes? I AM TOTALLY ANGRY! And may NEVER buy American again. I would LOVE to trade this car in for a brand new, wont give me any problems for more than a few years, car!!!!!!
Signed,
ANGRY NEWER CAR OWNER
2009May 23
Liberty Sport 3.2L V6
- Automatic transmission
- 35,000 miles
The 2nd window in a less than 2 year old car....OK, WTH! This is the 2nd incident but a different window that has broken in my 2007 Jeep Liberty. This time the entire window fell inside the door on our way back from the beach. 3 hour drive, window rolled down, hot summer day, child in the back seat = PRETTY ANGRY LIBERTY OWNER!!!!!
I never got this window fixed, but at least I got it to stay up.
2009Nov 26
Liberty Limited
- Automatic transmission
- 38,000 miles
Just got off the phone with Jeep, I need new regulators on both rear windows. Funny...when I took the Jeep into Naperville, IL Jeep they told me it was tight weather stripping...they knew the whole time! Now I need to shell out 450.00 for each side. Only a matter of time for my front windows. Previously I owned a 98 VW beetle and the same thing happened. After thousands of dollars in window replacement they reimbursed me...don't kid yourself, I will be asking for Jeep to do the same. Hey Jeep! - Recall this window regulator - do the right thing!
2010Apr 11
Liberty V6
Rear driver side window stopped working and after much web research, I found www.steigerperformance.com - He had a part that he makes that replaces the "PLASTIC" part of the factory regulator. We installed it in 2 hrs with step by step instructions. I don't see this solid part breaking. Don't spend hundreds on factory solutions! I was so happy to find this. Saved me so much money and no more helicopter noise coming from my back seat! Cost was around $90.00
funplastic18944
Perkasie, PA, USA
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