hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
70,000 miles

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problem #1

Dec 012003


  • 70,000 miles
I need your help to resolve a serious problem. I have nowhere else to turn. My daughter is the owner of a 2003 Kia Sedona. Within a three month period, three of the door handles have fallen off this vehicle! after each handle fell off, she reported it to the local Kia dealership. She learned that door handles were not covered and that she would have to pay $250 per door to have them repaired. The cost to repair this vehicle is now $750. Kia does not consider defective door handles a safety issue so there has never been a recall. I believe that this is most certainly a safety issue. If my family was involved in an accident, my four little grandchildren would be trapped inside this vehicle. Since I began researching this problem on the internet, I learned that there are many people who have experienced this same problem with their Kia Sedona van. Their complaints are the sameżdoor handles that have fallen off and Kia refusing to fix them. This is obviously a manufacturer defeat. I know many people who own antique vehiclesżall their vehicles still have their original door handles. I have never heard of door handles falling off a vehicle, let alone three! I contacted both our local Kia dealership and the Kia corporation. The Kia corporation of America's (800-333-4542) Consumer Affairs assistant sounded like a robot. She told me that this was not a recall item, the time for reporting a manufacturing defeat was over and that nothing would be done! she did say that if we wanted them to look at the vehicle we could bring it into the dealership, pay for diagnostics but they would still not pay to fix this problem. This is just throwing good money after bad! why would I pay them to tell me again they are not going to fix this vehicle? when I spoke to the Kia dealership in St. Augustine, they were sympathetic, however, they cannot absorb the costs of the repair. Please help all these Kia Sedona owners with this serious problem.

- Ormond Beach, FL, USA