2.3

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
68,746 miles

About These NHTSA Complaints:

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problem #4

Jul 252018

Sorento

  • 77,000 miles
Less than a week after getting this car, it started having intermittent no acceleration! the first codes were 02 sensor but it was transmission problem, I only drove the car 1000 no in a year and I just had it repaired I thought under warranty with transmission codes as well as a.C. which was fixed, but 2nd time driving and same thing, I could push the throttle to the floor and not go over 10mph! I have seen so many of same complaint! I have nearly been crashed into multiple times, had to pull off interstate...I have called freedom Kia and didn't get call back as promised. I am scared to drive this car and something has to be done now! I am disabled, and have a grandbaby! why are you people not doing anything about this?? your job is to protect us! the warranty is up in 10days and it's not going to be fixed as you can see by so many complaints! I want action now with the Kia dealership. If I get in an accident, there will be many lawsuits, including you for not doing your jobs!

- Morgantown, WV, USA

problem #3

May 122016

Sorento

  • 96,500 miles
My 2009 Kia Sorento, I was driving down main road going about 55 when all sudden my power dropped to about 20, lucky I was not on interstate are pulling on to interstate, had to have towed in, said something to do with gas pedal, well thought was fixed, nope, I have had car for a year and has happened 3 times, it is a recurring problem, I am scared to drive it but in town and back, paying 400 a month for 5 years for a car I am scared to drive, if this is a recurring thing, why does Kia not fix this problem, I will never buy another Kia when they don't stand behind there ptoduct

- Rocky Mount, VA, USA

problem #2

May 122015

Sorento

  • 66,000 miles
ESC off sensor and check engine light comes on when starting vehicle or when in motion/driving. ESC off illuminates followed by complete loss of acceleration. While driving at 30 mph to 70 mph light appears and quickly looses lack of throttle acceleration pow»R. I've had this happen (10 plus times) since I bought this vehicle in 2012 pre-owned from Kia dealership in cape coral, fl. Tonight 5/12/15 I was heading on highway and stopped 3 times every 2 to 4 miles (lost power) in the middle of traffic.. finally, vehicle came back on more for about 10 miles, while on the highway going 65 to 70 mphs vehicle showed ESC off light and lost acceleration then power... no accident just swerved alot..

- Cape Coral, FL, USA

problem #1

Nov 192012

Sorento

  • 35,486 miles
I suddenly lost power or control to the gas. I coasted the car to my work a few miles away in osseo, wi. I had the car towed to a nearby garage, the loft service center in osseo, wi. They hooked it up to a computer and could find nothing wrong. 10/7/14 the same thing happened. My husband and I were on a trip and lost power, coasted to the side of the road about every 20 to 40 miles for about 300 miles until we got to the Kia prestige in eau claire, wi. Throttle body sensor was replaced. 4/20/15 same thing happened. I pulled into a parking lot. Shut off the car. When it was restarted, I was able to drive it to Kia prestige in eau claire, wi. Replaced throttle body and air sensor to air filter cost $1298. Parts are only guaranteed for one year. I was told this could happen again for many reasons. I am afraid this is unsafe and I could be rear-ended the next time it happens. I called their customer service at 1-800-333-4542 and have a case no. [xxx]. they would not tell me if this is a common problem or how to fix it. I see many similar complaints online. I had a Kia rondo before this and it happened with this car as well. I see this as a huge safety issue and just don't want to die or have my grandchildren die because they won't do anything about it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mondovi, WI, USA