10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
37,450 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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This problem may be covered under warranty. Ask your Kia dealer.

problem #1

Jun 132014

Sorento EX 3.2L V6

  • Automatic transmission
  • 37,414 miles

On June13, 2014 I reported that my air bag light was on they ran an electrical check and found that my passenger seat sensor pad was shorting out. They ordered it because it was under car warranty and replaced it. Then once again the air bag light came on they replaced the passenger seat sensor pad for the second time it was covered under parts warranty and also an air bag control module that I paid for. Then the air bag light came on for the third time the they ordered a new passenger seat sensor pad as a goodwill gesture and installed it. they also reimbursed me for the module that I paid for. So now I paid $133.54 to have them do a diagnostics and they want me to install another seat pad sensor pad in the passenger seat only available as lower seat cushion with an estimate of $2535.34 plus tax part must be paid for by customer before they will order. this is rt 66 Auto Mall in Neptune New Jersey. I also got in touch with Kia customer service in California and talked to a manager they are flatly deny that there is a problem with their car and refuse to do anything about it, The manager told me to go to another Kia Dealer and Pay again to have it checked out I asked the manager if he had the same problem would he go to another dealer and pay to have it checked, he informed me absolutely. I told him you work for Kia and it would cost you $0 and even if you were driving another make of car with similar problem he would never pay another dealer to start this all over. HIS JOB IS TO BULLSHIT THE PUBLIC

- kenken66, Red Bank, US