10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 3,462 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owned a 2012 Kia Sorento. The contact stated that while driving on a mountainous road at approximately 25 mph, the vehicle unexpectedly increased acceleration. The contact applied the brake pedal, but the pedal depressed to the floor. The vehicle continued to accelerate and crashed into the rear of another vehicle. The vehicle eventually stopped after crashing into a cement wall. The airbag located in the steering wheel did not deploy upon impact. A police report was filed and the contact sustained injuries to the head and the entire body. The vehicle was towed to the contact's residence. The insurance declared that the vehicle was destroyed and stated that the air bags and brakes were faulty. The manufacturer was notified of the failure. The approximate failure mileage was 385. Updated 11/20/15
- Chattanooga, TN, USA
While coming to stop at intersection or pulling into parking lot space at low speed, I could hear and feel brakes grinding to a complete stop, upon releasing the brake pedal I could hear and feel what I believe to be the calipers grinding as they release. It happens whenever I come to a stop or when I am able to drive forward upon release of the brakes. I feel unsafe driving this vehicle. This noise occurred just after 10000 miles. Before this quiet and smooth braking. On January 11, 2012 I took the vehicle in and service desk person said the service manager would like to test drive the vehicle. I observed the service manager drive out of lot and after about 20 minutes service manager walked back in and talk with service desk person. After three hours of waiting the service desk person informed me the service manager did hear the noise from the brakes and apparently they were in contact with Kia Corp. Thru E-mail concerning this matter to see if the manufacturer will cover the repairs. After a while I was informed by the service desk that Kia has been receiving numerous complaints concerning grinding noise from brakes, and that they are working on the problem, and I would have to wait until then for a solution, also per Kia so said the desk person (vehicle is safe to drive until a solution can be found.) I have lost confidence in this vehicle and feel one day it may not stop at all. I respectfully request a quick review of this matter and hopefully a quick solution.
- Medina, OH, USA
- Grand Rapids, MI, USA