10.0

really awful
Crashes / Fires:
2 / 6
Injuries / Deaths:
2 / 0
Average Mileage:
63,994 miles

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« Read the previous 20 complaints

problem #19

Feb 022018

Sorento

  • 75,000 miles
Takata recall my transmission is making a noise when I bringing it to a stop and my tires start going to the left also it has no transmission or motor light flashing but I can feel thats theres something wrong also when I park it moves a little I have to make sure the emergency brake is on so that it wont bounce into gear and move and cause an accident.

- San Bernardino, CA, USA

problem #18

Apr 062018

Sorento

  • 78,500 miles
On 06 April 2018 at 1743, my wife was driving our 2012 Kia Sorento and the sunroof exploded. After further investigation, the vehicle's glass was spread across the top of the vehicle. No foreign object, rock or major temperature change created the accident and the vehicle was traveling at fifteen (15) miles per hour.

- E L Paso, TX, USA

problem #17

Mar 082018

Sorento

  • 94,000 miles
The paneramic sunroof shattered while driving at 60 mph on highway in very light traffic. Nothing seemed to strike the sunroof.

- Goose Creek, SC, USA

problem #16

Feb 152018

Sorento

  • 71,000 miles
While driving down an expressway at approx. 45mph, my sunroof exploded. Glass was forced down and the cover screen saved me from the debris coming into the car. There was no other traffic around me and no foreign matter found in the debris. This event was extremely frightening, and I had my mother and my daughter in the vehicle when it happened. I made a police report of the event and I have pictures of the damage.

- Grovetown, GA, USA

problem #15

Jan 242018

Sorento

  • 120,000 miles
1. a few months ago I lost power while entering the highway was nearly rear ended 2. a few months ago while driving the car on a highway or basic street it will jerk the RPM drops to 0 and won't allow you to accelerate, shut the car off turn back on its fine then randomly happens again. This is still happening. 3. about a month agowhile sitting idle in traffic the car stalled, turned the ignition off then back on and it started back up 4. yesterday I put the car in drive it does not engage right away and when it does it jerks. Now the engine light is on. I have had my car to the dealer regarding the issues and every time they say they can't diagnose it because the engine light went out and that they test drove it and nothing was wrong. This vehicle is dangerous to myself and others to drive and I'm about to contact the better business bureau if this does not get resolved. There is a recall out on the year make and model of my vehicle but not on my "specific" motor. Well in telling you there's a problem and I've read about other Kia's having the same issue.

- Pulaski, NY, USA

problem #14

Sep 162017

Sorento

  • 61,000 miles
Vehicle stalls during operation traveling around 15 mph; happens frequently on freeway and highway; happens at random; vehicle starts immediately on neutral; unsafe potential collision on major freeway and highway; children is transported in this vehicle.

- Kapolei, HI, USA

problem #13

Jun 172017

Sorento

  • 73,986 miles
Rear truck door lift gate support, tail gate support. I was cleaning out out our vehicle while stationary in our driveway with the back door open, and next thing I knew he door had slammed down on me. One of the lift gate supports gateway and blew and collapsed on top of me. I suffered from a major headache and some minor back pain. I'm grateful this was not my child who would have been hurt worse. This seems to be a safety issue.. I contacted dealership and no recall listed nor covered we had to replace and repair ourselves. We purchursed new ones and replaced today when we received them!

- Cornelius, NC, USA

problem #12

Jan 302017

Sorento

  • miles
Truck started making a knocking noise. Took it to the local dealership and to my surprised, was told that I need an engine. It was shocking because there were no signs prior to the knocking to indicate a problem. No lights on the panel lit up, no oil leaks or anything of that nature. The most appalling thing is that they quoted several prices for replacing the engine" it was nothing that I did wrong to cause this problem. In researching, I found that shavings from the engine could cause this problem. This is a manfacture defect. My husband was driving it when it finally stalled. He suffered a heart attack one year ago and is not able to pnysicall push the truck out of the way of traffic. Finally, he was able to coast it off the highway. Although it has one hundred thousand miles, it was serviced regularly and showed no signs of a problem. If there was a problem, it was not caught or it was ignored during service appointments. What options do I have" I do have a lawyer waiting to help me with this problem. I was not given information that supported the need of a new engine at the cost of $8,000 which is more than the value of the truck.

- Verona, MS, USA

problem #11

Feb 172017

Sorento

  • 123,000 miles
The door will open from the inside but not from the outside. After speaking to others I have found out that this has become a common problem with the Sorento.

- Mt Juliet, TN, USA

problem #10

Jan 072017

Sorento

  • miles
Sunroof exploded while driving.

- Baytown, TX, USA

problem #9

Aug 192016

Sorento

  • miles
2012 Kia Sorentos are junk!! in Oct I will have owned this car for 2 years, my first new car purchase or at least it was suppose to be, feel totally shafted by the dealership that sold me a more expensive older car with loads of miles but that's not the point. Anyway the the car is junk, after paying $85 a door to change 3 doors I just superglued them things back on and tada no more handles popping off. Driving my car today normal just like any other day, spend a couple hours in the office, come out to go home and notice the red airbag light on. This car is only 4 years old, it must be a defective airbag! so now I get to drive around and worry about my airbag going off because I can't afford to get it fixed or even looked at. How does a 4 year old car have airbag issues"? they should definitely pull a recall, especially after that one company had metal shrapnel shooting out of their airbags and killing an injuring people! I am terrified, I drive with my daughter about an hour a day at the least. This car has airbags everywhere, what if they go off while I'm driving on the freeway? and the door handles!?!" plastic!! what a joke! trying testing them in a constantly sunny state like Florida!!! ridiculous junk!!

- Titusville, FL, USA

problem #8

Apr 262016

Sorento

  • 73,500 miles
While driving at 45mph my car shut off in the middle of the road (city.) no warning whatsoever, no check engine light, no check oil light...nothing. I could not steer it nor restart it. My lights all dimmed. Had it towed to a garage and they said they've had 3 of the same cars with the same issue in their shop. They told me there was no oil in it, but no leak. They put oil in it and jumped it, then took it for a test run and the vehicle stalled. The oil became thick and dirty, with metal in it as well. I was lucky that I was on my way home from work at midnight and there wasn't much traffic. I'm scared to drive it now, especially since I have a 150 mile drive in a few weeks. Called Kia and they told me I need documentation of all oil changes...fine, I can get that. From what I've been reading though I don't feel Kia will provide a solution to this problem that has, from what I've read, plagued many owners. I bought my car new in 2011. It hasn't even hit the 5 year mark yet, this is unacceptable and very dangerous. What if I had been on the highway with a tractor-trailer behind me" too scary. Considering all the people with the same issue...why hasn't there been a recall"

- Turtle Creek, PA, USA

problem #7

Apr 222016

Sorento

  • 61,000 miles
When driving at low speeds, rough idling between gears the car stalled as I was driving under 30 mph and dashboard lights all came on, steering wheel locked up, couldn't turn onto side street unbeknownst to me so I was driving into oncoming traffic. When idling at a red light, the car stalls and all dashboard lights turn on. Vehicle won't move after stalling. Have to put it in park, shut vehicle off and restart vehicle. Been to dealership twice for this, ran diagnostics, can't find anything wrong

- Lancaster, NY, USA

problem #6

Aug 312015

Sorento

  • 23,900 miles
Camera malfunctioning. Originally took vehicle in with camera problems in 09/2013. Service check could not duplicate problem. Said everything was fine. Have had same issues with camera working and not working off and on. Took in for service again for same issue with camera. Told at first by service tech. Our warranty was expired on item. Mileage on vehicle is 60,550. Informed them we purchased extended warranty. Had to go home and bring in proof of warranty to service dept. Which I did then was told I had to take it to dealer where I purchased it. For replacement part. Matt castrussi in dayton, Ohio (dealership closest to where I live) would not replace part. Had to take it to Kia of dayton, Ohio for replacement part.

- Waynesville, OH, USA

problem #5

Apr 152014

Sorento 6-cyl

  • 44,000 miles
At the time of the incident the vehicle was being driven about 15 mph making a right turn. At the time of turning the vehicle's steering wheel the car shut off unexpectedly shutting the engine off. Loss of control then occurred of the steering wheel (to stiff to turn) along with a difficult breaking process causing the car to veer off the roadway. Fortunately, the vehicle was brought to a stop by placing an extreme and increased force onto the break pedal before a brick pillar was struck head on.

- Kansas City, MO, USA

problem #4

Mar 202014

Sorento

  • 37,000 miles
At 5:40pm mst on 03/20/2014, I was approaching a 4-way intersection in a residential area at approximately 15 mph intending to stop and then make a right turn. Traffic going my direction had stop signs and cross traffic did not. There was one other car approaching the intersection from my left. Without warning, my 2012 Kia Sorento completely shut off (engine, electrical and electronic).it happened silently and without dashboard warning lights or engine noise. I was not able to fully stop or turn at the intersection as my car had lost power brakes, power steering and any ability to accelerate. When the car came to a rest, it was at a diagonal, partially blocking the intersection and facing the wrong way toward any oncoming traffic to my right (there was none at the time). The car was still in drive and the ignition was still in the fully-forward engaged position, but there were no dashboard lights illuminated and the motor was dead. The other car that had been approaching to my left was able to stop in time to avoid my car, and he drove around me and continued on. I put on my hazard lights. For the first 15 seconds or so, I was unable to get the car to shift into neutral or park. Eventually, I was able to get the gear shift to move to park, but the car would not turn on despite my turning the the ignition off and on multiple times. I was about to get out and call a tow truck when the dashboard lights suddenly came back on. At that point, I was able to restart to car and drive to my destination. The car did not show any signs of a problem in the time immediately before or after this incident. We dropped off the car at the dealership the next morning 3/21/2014. At the time of this writing, the dealer has not been able to recreate the problem, nor have they found any codes on the car's computer. This is potentially an extremely dangerous problem.

- Colorado Springs, CO, USA

problem #3

Jan 042012

Sorento 4-cyl

  • 5,550 miles
This vehicle is extremely dangerous in the snow or on wet pavement. You cannot control the vehicle - it just goes where it wants to. This situation is going to cause catastrophic problems and loss of lives. I don't know if the problem is the very light 4 cylinder engine, problematic suspension, steering, or tires, but it is extremely dangerous and will definitely cause accidents. Something has got to be done to make this vehicle much, much safer to drive in wet and/or snowy weather. It is difficult negotiating a hill in either direction, whether going up or down. I literally slide into the street from my driveway, which is by no means a very steep drive and I certainly cannot make it up the drive in the snow without first backing up into my neighbor's drive and getting enough speed up to make it to the top of my drive. We bought and utilize this vehicle to make deliveries and put up to 500 miles per week on the car and our driver now refuses to drive this vehicle because of the imminent danger -- he calls it a death trap!

- Broadview Heights, OH, USA

problem #2

Sep 032011

Sorento

  • 233 miles
The 2012 Kia Sorento LX AWD was purchased new with 233 miles on it. The vehicle's automatic transmission regularly hesitates to up-shift during smooth acceleration while under normal driving conditions (flat roads, cruising speeds), causing the engine to hang in the 3500+ RPM range. When the car has finished accelerating and has reached cruising speed, my foot backs off the accelerator pedal and it still does not up-shift or even coast. Instead, the vehicle drastically decelerates as the engine rpms drop because the transmission remains in the same gear when my foot leaves the accelerator, rather than up-shifting to the next gear. I have driven countless automatic transmission vehicles over the years and have never experienced this phenomenon prior to owning this vehicle. I don"T normally make use of the "sportmatic shift" feature of the vehicle's automatic transmission. However, sometimes "manually" up-shifting with the sportmatic shift is the only way to get the car to up-shift properly to 5th or 6th gear once acceleration is complete and cruising speed has been reached. It seems as if either the transmission or the power train control module is ill-informed or just poorly programmed. Aside from the sheer annoyance of this defect from a driver's perspective, it also is ruining the fuel economy of the vehicle. For a vehicle with an epa miles-per-gallon rating of 21 city/28 highway/23 combined, I have never once achieved true calculated fuel economy of over 20 mpg since owning this vehicle. My driving patterns are approximately 40% city and 60% highway driving. The car is driven in a fairly rural area with hardly any stop-and-go traffic. The vehicle is not carrying excess weight and all 4 tires are inflated to the manufacturer"S specification. I've seen online that several other 2012 Sorento drivers are complaining about this same issue.

- Plantsville, CT, USA

problem #1

Jun 012011

Sorento

  • 100 miles
The problem I am having is intermittent. When I push the start button sometimes the car the lunges backwards while the car is still in park it only does this when I am starting the car. It also makes an audible noise at the same time it is " buck jumping". I have taken it to the dealer several times an on the first visit they heard the noise and figured it was the starter. They put in a new starter and I am still having this problem. The transmission also seems to slip during city driving but it is very subtle. Now after about the fifth time being in the shop every time they say they can't reproduce my description of the problem to make a diagnosis so they can't fix it. However, they have already heard the problem because they put in a new starter and told me if the problem persists to bring it back. On one of the visits they rewired the electrical parts to see if it was an electrical problem and it was not. I am afraid that one of these days the car is actually going to move out of park and hit something. Every time I push the start button I hold my breath and go stiff because when it "acts" up the whole car jumps backwards as if it is trying to shift itself in reverse and the noise was described as the starter is hitting the flywheel or some other terminology I can't recall. I always pick my car up from them without it being repaired because they continue to say they were unable to reproduce the problem, but how is it that as soon as the same day of picking my car up or within the next few days my car starts jumping when I push the start button. The dealership has kept my car a full week on more than one visit and the mechanic has put as many as 85 miles on it starting it frequently and you guessed it - has not been able to reproduce the problem!!!!! somebody is not forthcoming with the truth.

- Memphis, TN, USA