10.0

really awful
Crashes / Fires:
4 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
35,989 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #58

May 132019

Sorento

  • 71,000 miles
There is an apparent issue with the steering column causing the airbag to not function. It is also causing all of the control switches on the steering wheel to not function properly, including the cruise control. It came on when set but then wouldnżT go off using the cancel button. This is a huge safety concern. The estimated cost for repair is $1700.

- Springfield, MO, USA

problem #57

Jul 222019

Sorento

  • miles
The contact owns a 2014 Kia Sorento. While driving various speeds, several electrical features failed to work when activated, including the headlights, brake lights, turn signals, and the fuel tank button. The contact also stated that the passenger side air bag warning indicator constantly illuminated. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The failure mileage was unknown.

- Pulaski, TN, USA

problem #56

May 012019

Sorento

  • 125,000 miles
On several occasion's the engine would just cut out altogether while driving. A couple of times I have even smelled fuel.

- Seville, OH, USA

problem #55

Jun 282017

Sorento

  • 60,000 miles
My rearview camera works when it wants to. (it doesnt work more than it actually works). The controls on the steering wheel are scrambled ex. I pree the volume up or down, and the voice command activates, I can't even mute through the buttons etc. The electrical problem also causes the tail lights to work/not work and constantly have to change the bulbs because of the burnout. I've been pulled over several times for this. The other issue is that now the airbag light has come on, so I don't know if that's a general malfunction or a result of the electrical problem. Also, the A/C doesnt work

- East Greenbush, NY, USA

problem #54

Apr 092019

Sorento

  • 65,000 miles
Takata recall my 2014 Kia Sorento SUV AWD engine it ried to stalled in the middle of the highway on me as I was driving on the highway at 65 mph at the exit it stopped at the light. Even though I took my Kia in the dealership to have a software updated (ksda) in the begining of this year 2019. I was all most in a car crash from this. Becasue cars on the highway were coming my way to get off I was so scared. I called Kia dealership. I was told that my truck was not on the recall list. I knew it was becasue my truck had all the symptoms. I was told to drive it to the dealership even through I express my concern that it was something wrong with the engine I was still told to drive the truck in. The person on the phone did not even care I could have been in a really bad accident as cars were drving 65mph. So I asked my husband to take it in. He did. Kia said that they will look at it and let me know by the end of the day. Day 1 no one called day 2 I called kiaa tech said someone will call me mid afternoon. After day 2 no one called mid afternoon of day 2 so on day 3 I had to call to see what was going on then I was told Kia would replace my engine with a brand new engine not a refurbuised engine. But I dont think that will fix the problem.. I saw these recalles months before this happened for other SUV's like mine. I looked everyday on the website starting in Jan 2019 with my VIN # nothing I am concern becasue after reserach I noticed that even though Kia fixes the problems of the engine it stalked again on other customers. I am so scared to get back in that truck. I also had an appiontment schedule to fix the door locks due to recall not unlocking or locking on the recall webiste before all this engine stuff. I mention this to the Kia tech which he said do not worry we will fixed that too..

- Milwaukee, WI, USA

problem #53

Apr 052019

Sorento

  • 48,000 miles
Backup camera stopped working and trunk will not open with when you hit the handle

- Mason City, IA, USA

problem #52

Nov 012018

Sorento

  • miles
The driver's door unlocks with the key fob or key and that's the only one. All other doors must be unlocked by hand, meaning even the unlock switch on the drivers and passengers doors don't work. You can hear something actuating, but the doors won't unlock. The back door you need to crawl from inside remove a panel to unlock the back door.

- Oswego, IL, USA

problem #51

Mar 062019

Sorento

  • 72,000 miles
Exterior lighting safety issue! last night as I was driving my low beam head lamps stopped working. The led lights above the head lamps work fine, my running lower lights and my high beams all work properly. Just my low beams no longer come on. Had to drive with hazards on. They do not come on after trying multiple times to restart car and turning them on both while driving and while being parked. Such a dangerous situation. I have read many complaints about the same issues happening! how do I fix this? I cannot believe Kia has not made this a recall yet for obvious safety issues - absolutely baffling

- Sandy Springs, GA, USA

problem #50

Feb 272019

Sorento

  • 53,000 miles
In November of 2018 my key fob stopped working effectively. The fob will only open the front driver side door. I contacted crain Kia in fort smith and spoke to tim in the service department who stated the problem could be something as simple as changing the battery in the fob. After changing the battery in the fob, the fob still would not open the passenger door or the doors in the back seat. I noticed something was wrong when the driving and the locks would click on and off as if I were using the fob. Even when stationary the lock would do this. On February 27,2019 my husband took the vehicle to the service department at 7:30 am and was told this would take 2 hours. At 3:00 pm the service department has not called. My husband called and was told by tim that they were unable to fix this issue yet was charged $131.70 !!!I feel that this has been a terrible injustice. Surely the mechanics knew that this was not an isolated defect from the very beginning

- Fort Smith, AR, USA

problem #49

Feb 182019

Sorento

  • 0 miles
This vehicle has a parasitic drain issue that Kia is aware of on this model. The issue was addressed for all LX, ex, limited, and sx of this vehicle except for the sxl. I have the sxl version and was told by Kia it did not meet the VIN requirements even though it meets the born on date and has the same issues as the others. I have had my vehicle tested by a Kia master tech and it does have a parasitic drain (battery dead after vehicle sits for 48 hours) from the same drivers door switch addressed in tsb ele-069. I believe that Kia has overlooked the sxl models in their recalls as my vehicle is a 2014 and has only had the sa-163A update performed (also the only one listed for my VIN) and my vehicle has many of the same issues as the others have. Kia addressed the issue at hand on all the others, LX, limited, ex, and sx, with NHTSA id 10109757 and Kia tsb ele-069, ele-057, and sa-163. I would like to have the sxl vehicles looked into as I believe they are not getting the required tsb's addressed properly.

- Clarksville, TN, USA

problem #48

Jan 032019

Sorento

  • 55,000 miles
Ever since we took our Kia for the recall service and they "fixed it" turns out the made it worse and now the engine makes a loud rattling sound, the breaks which are new have horrible performance and the electrical issues we are having with the odometer and the transmission sensors due to the recall as well but the local Kia dealership that "fixed it" will not take a look at what they brok without us having to pay them for it we have had no accidents and it gets maintenance done on time.

- Raleigh, NC, USA

problem #47

Oct 272018

Sorento

  • 49,000 miles
Acceleration. When I accelerate it hesitates to pick up. Very dangerous as I was trying to merge into the highway or merge into a different lane it did not accelerate quickly enough and the vehicles in that lane had to brake hard as I entered that lane almost rear ending my vehicle. Even if I press the gas pedal hard it does the same thing, it hesitates before speeding up. Another issue is the door lock button from both driver and passenger sides work sometimes and doesn't work sometimes. Even when I'm driving the doors would not lock with the auto door lock feature on when vehicle gets in motion. I have to manually push the lock button for each door and when I manually lock the doors that is when the door lock/unlock buttons will work properly. Had children in the back seat and while I tried to lock the door it would not lock. Had to pull the vehicle over to hand lock each door. But very dangerous either way because I can't control what kids will do in the back in middle of the highway and if I try to lock the door I won't be able to.

- Bronx, NY, USA

problem #46

Oct 112018

Sorento

  • 96,807 miles
Simple, just like everyone else here that complained about loss of power. But I had a diagnosis both by autozone and the Kia dealer. The diagnosis is: Error code P0717 turbine input shaft speed sensor and wiring harness faulty due to corrosion from moisture getting in from not having adequate sealing or poor quality of rubber seal. Pulling out of stores or my driveway became very damages as you could imagine and I feel the manufacturer should address any and all loss of power issue cause it can result in serious injury or death! I hope you agree and take action to help us all out please.

- Kerhonkson, NY, USA

problem #45

Oct 012017

Sorento

  • miles
I had this car for one year and I have replay the lights 7 seven times and no one can tell me why. When IżM driving at night I have to use my high beams in order to see someone needs to do something asap. I fear for my life and my kids everyday when we get in this unsafe car. The lights on but the road looks dark at night all the time it's been going on for a year now. Please help me my cell 561-254-8660 and my email address isnurseathompson@yahoo.com thank U

- West Palm Beach, FL, USA

problem #44

Aug 292018

Sorento

  • 142,000 miles
I have a 2014 LX with nothing special other than heated front seats. Regular ignition, 6cyl with almost 148K miles. Issue 1- at approx 100K my dash started lighting up with ABS, E-brake, trac, and tps lights. Ebrake and tps were intermittent and only came on after it rained it seemed. After plugging it up and getting no codes I took it to the dealer June 2017 and they informed me it was no big deal but it was part of a recall for a sensor. However, Kia had not provided them with the necessary tools to fix it. It's now August 2018 and I am still waiting. Issue 2- at approx 130K miles my steering controls for bluetooth and radio stopped working. The radio itself works, but when attempting to seek or adjust volume with steering controls the voice command pops up. Issue 3- at approx 145K cruise control stopped working. I can turn it on and set speed, but in less than a mile it disengages. I have found if I turn off the eco it works as it should. Issue 4 I found today. After getting a message from a random stranger through my advertised business on the back window I was informed that I have no brake lights except for the one on top (third). I just replaced them in July after a random stranger told me that they were out. When I got the message (after making my 60 mile commute to work) I grabbed a coworker to come out and troubleshoot with me. We checked fuses and they are fine. Third light works, tail lights work, turn signals and backup lights work. We took apart the tail light assembly and pulled the bulbs to check them and the bulbs are still intact (filament still completely intact) but the bulbs are charred black and the harness socket appears to have gotten extremely hot. Also the bottom of the bulb is glossy like it melted.

- Daphne, AL, USA

problem #43

Jun 132018

Sorento

  • 70,000 miles
Controls on steering wheel for radio, and speed control and hands free phone features stopped working correctly you press the phone button and volume goes up or down hit mute and voice command goes on dials numbers at random startling you gives strange burning smell from steering wheel. The power seat button on drivers side work on and off has been bought to dealer for problems and the say the fixes wires for seat controls twice but still have problems. When turning wheel left or right has weird sound like tires are rubbing or skidding on loose rocks thought it was tires bought new ones but still happening dealer donżT know what it is.

- Nanuet, NY, USA

problem #42

Sep 122018

Sorento

  • 108,000 miles
Steering wheel electronic controls(speed control, radio, ). airbag light on with no collision having occurred, replaced headlights twice in last year, brake lights replaced once

- San Diego, CA, USA

problem #41

Sep 212018

Sorento

  • 94,000 miles
Driving down the highway my car died out of nowhere. It would not start again afterwards. All power shuts off and I am able to coast to a stop. This has happened a few times but becoming more frequent but still random.

- Denver, CO, USA

problem #40

Sep 192018

Sorento

  • miles
Back up camera stopped working and just shows a black screen sensors still work but that is all. Also when I turn the car hard right or left it sounds as though the tires are hitting the wheel well with a loud crunchy thud

- Porter, ME, USA

problem #39

Aug 082018

Sorento

  • 80,000 miles
Turn the vehicle off so I could pull in my driveway as I unlocked my gate car would not start back it was stuck in the middle of the road I had purchased a new battery and I have also bought a new starter

- Knoxville, TN, USA

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