10.0

really awful
Crashes / Fires:
2 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
48,917 miles

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« Read the previous 20 complaints

problem #19

Mar 292019

Sorento

  • 70,442 miles
Engine malfunction pertaining to throttle body. Vehicle started to skip while sitting stationary in parking space as if not receiving enough fuel then has reduced power. Took vehicle to dealer to inquire about possible coverage for replacement since vehicle had less than 100,000 miles. Dealership told me that throttle body was not covered and that it would code in assess of 1,000 dollars to repair.

- York, SC, USA

problem #18

Nov 152019

Sorento

  • 93,883 miles
The engine problems I started experiencing 1.car hesitates when accelerating, 2. knocking noise from engine, lack of power low oil pressure, when I put oil in the car, seems like the next days its low again, (empty)I spent many dollars on oil, I had the oil changed every 3 months sometimes at (Kia) because I get free oil change, and most at jiffy lube, here lately, the oil seems to be burning more, check engine light is flashing off and on, the car is unsafe to drive. The car is in my garage. 3. the back brakes went out, suddenly, coat me $500 dollars. Unacceptable the brakes completely, went out. There was a problem with the back brakes I was told by the Kia dealer at evergreen Chicago, 4. low mileage, charcoal canister fell off, the brackets broke off, but we tied it back up, getting low mileage, I am upset because I am paying for this car, monthly, and now I am experiencing these problem, unacceptable these cars has had engine recalls. Fuel recalls etc. The charcoal canister fell off, first I had it wrap up, the car was still running.the problem with the engine started Nov - Dec -2019

- Chicago, IL, USA

problem #17

Oct 292019

Sorento

  • miles
Loud knockin/ticking noise when the vehicle is on. Backup camera malfunction, loose grip on the steering & at times, wheel does not turn on its own after turning. Oil is dirty & smells like gasoline. Purchased vehicle on 10/28 with about 70K miles. Here at the dealership to address these issues.

- Chelmsford, MA, USA

problem #16

Jul 172015

Sorento

  • miles
I took my car to the franklin Kia for a recall and the guy asked me what was out there for and I told them for the recall and he asked me what else is going on with the car and I told him my airbag light was on my cd player work sometimes sometimes it didn't and my speak button work and sometime it didn't none of those things work now the light is still on he told me there's nothing they could do I would have to pay for

- Pulaski, TN, USA

problem #15

Jul 172019

Sorento

  • 65 miles
Engine leak from under the motor. That was summer time 2019

- Hampton, VA, USA

problem #14

May 102019

Sorento

  • 74,000 miles
When travelling on a highway at speeds of 70-73 mph, after 45 minutes to one hour of driving the car shuts itself off. The car stops completely, the engine shuts itself off, there is no power steering, and no air conditioning and no lights. The radio continues to work, which of course is the least of my concerns. After pulling over to the side of the road and waiting for several minutes the car will start back up again...until it doesn't. the Kia dealership has been unable to determine what the problem is.

- Franklin, TN, USA

problem #13

Aug 072019

Sorento

  • 88,200 miles
Catalytic converter needing to be replaced at 88K miles. Lost power/acceleration on highway

- Clarksburg, MD, USA

problem #12

May 012019

Sorento

  • 125,000 miles
On several occasion's the engine would just cut out altogether while driving. A couple of times I have even smelled fuel.

- Seville, OH, USA

problem #11

Mar 252019

Sorento

  • 35,000 miles
The vehicle decelerated and would not go even when the gas was applied. When I came to a stop oil was leaking all over the ground. When looking under the hood, the high pressure fuel pump bolt had been sheered off and gas and oil were spewing out. Had the car towed to the dealership where they blamed the people who had done the last oil change 3,000 miles ago. At the same time they said that it could not have been driven 3,000 miles in that condition. They would not cover the repair under the warranty even though I only have 35,000 miles on the car

- Centennial, CO, USA

problem #10

Oct 272018

Sorento

  • 84,000 miles
The end of October 2018 my 2014 Kia Sorento motor blew up. We heard the knocking on a weekend, Kia said to bring it in and it stalled halfway there. Had to call my insurance because Kia would not pay for towing. My Kia had been checked the year before for the engine recall, of course it passed. It took 2 months to get my car back, they did provide a rental. A month later (Jan. 2019) I smelled gasoline very strong in my car. Had my husband test drive it to make sure that is what it was because I had just put in a full tank of gas. Sure enough I called warner Kia of parkersburg again, once again refused towing even though I already knew about the issue with the fuel lines from the engine replacement. I had to call Kia Consumer Affairs to get this car towed to warner Kia. Turns out they forgot to replace a bracket during the engine replacement, not very smart in my opinion for so called certified mechanics. I got it back again Feb. 2019. Now it is March 2019, my transmission appears to be slipping, hesitating to pick up speed. I almost got hit by a semi trying to get onto the interstate because car would not go fast enough. My uncle tried to see if he could check my transmission fluid and of course it is encased, but while doing this he noticed the engine coolant was very low. The level is below L. my engine was just replaced not too long ago and it was in the shop again for more work just last month. I am beyond frustrated. I have made concerns with Kia Consumer Affairs and have not gotten anywhere. I will owe on this car for another 2 years and it looks like it won't last. Also upside down on loan. Now I am scared that my car will catch on fire or cause an accident with my children in my car all because Kia can not make better vehicles or at least try to reimburse their customers to keep them happy. I want a new car, and I want Kia to pay for it and others vehicles.

- St Marys, WV, USA

problem #9

Mar 142019

Sorento

  • 132,000 miles
Engine fire!! while travelling down highway passenger noticed sparks left rear of car. Pulled over to check car, lifted hood engine was on fire. Driving normal rate of speed in normal conditions. No collision or accident involved. Travelling us-71 South in vernon county Missouri incident number 190140035. Fire department put fire out. Car towed to tcb towing and auto service 205 N barrett St Nevada mo 64772

- Independence, MO, USA

problem #8

Mar 272018

Sorento

  • 136,500 miles
2014 Sorento engine was replaced 9/2017@ shawnee mission Kia per recall SC147. Before replacement, there were no catalytic converter issues. After since 3/2018, it had four (4) catalytic converter failures in ten (10) months & 4 replacements @4 different shops latest 2/2019.all shops said they failed due to extreme overheating which could also cause a fire. 3rd shop also noted 'excessive blow-by', said it's not normal for a new engine with 20,000 miles on it -- which my replacement engine should be if it was correctly replaced with a new properly functioning engine in 9/2017 (car had @140K. Then) all 4 happened while driving, twice on highway, twice on city streets. 1st time, out of town, on highway. All very dangerous sudden loss power/speed and stalling. Scary. Very stressed, not knowing when & where may happen next, with strong possibility of accident, fire, or both. Tried to talk to dealership about failures being caused by the engine replacement, but without even checking car, they said impossible. Research shows otherwise: (NHTSA, center for auto safety, a lawsuit case: 1:18-cv-02716 filed: 04/16/18 in the United States district court for the northern district of Illinois (not mine), Kia tech service bulletins... now there's a new 2/2019 recall for my car for high pressure fuel pipe, due to replacement engine work not done properly. & soul's just recalled for catalytic conv. Failure due to overheating-even though engines are different, I believe my car should be likewise recalled.Kia has history of denying wrong, & then very slowly doing ever expanding recalls. I cant afford to wait. Couldnt afford dealer prices'still,4 failures at indep shops cost me thousands in cat conv. Replacements, towing, rental cars, lost income, meals & lodging when stranded out of town& I'm still making car payments. I'm requesting reimbursement from Kia& a car thats actually safe.

- Ocala, FL, USA

problem #7

Feb 062019

Sorento

  • miles
I am a little perplexed with your judgement call Kia...I own a 2014 Kia Sorento that's as apart of your engine recall...the car 'passed' the tests ran on it to determine if a new engine was needed, only to have the engine completely cease going 50mph on a major highway in Virginia...I received a call today about an open recall on a fuel pump issue potentially causing fire...while I was aware of this situation due to the national news the issue has received I was not prepared for the supposed resolution to this issue...I was told that I needed to bring the vehicle in for inspection to determine 'if they' thought the fuel pump needed to be replaced...so, let me get this straight you want me to yet again trust people that told me my engine was completely fine when it wasn't to now tell me I don't need a new fuel pump but potentially catch fire "?" something is seriously wrong with this situation ! the fact that you are willing to put peoples safety at jeopardy is disheartening...I have zero trust that if I am told the fuel pump doesn't need to be replaced that I am safe...you need a better resolution and you need one fast....

- Fallston, MD, USA

problem #6

Oct 112018

Sorento

  • 96,807 miles
Simple, just like everyone else here that complained about loss of power. But I had a diagnosis both by autozone and the Kia dealer. The diagnosis is: Error code P0717 turbine input shaft speed sensor and wiring harness faulty due to corrosion from moisture getting in from not having adequate sealing or poor quality of rubber seal. Pulling out of stores or my driveway became very damages as you could imagine and I feel the manufacturer should address any and all loss of power issue cause it can result in serious injury or death! I hope you agree and take action to help us all out please.

- Kerhonkson, NY, USA

problem #5

Sep 212018

Sorento

  • 94,000 miles
Driving down the highway my car died out of nowhere. It would not start again afterwards. All power shuts off and I am able to coast to a stop. This has happened a few times but becoming more frequent but still random.

- Denver, CO, USA

problem #4

Jul 052018

Sorento

  • 79,670 miles
Last week while on the highway going about 65mph my check engine light came on(stayed on) and my vehicle started knocking. I went home parked it for the night and called the dealership the next morning. The dealership said as long as the check engine light was solid (not flashing) it was safe to drive the 30 min to bring it to them. They called today to state the engine is blown due to metal shavings in the engine and oil. I am lucky the car even made it there, since the engine has "blown" since they have had it!!!! I have kept up having oil changed regularly, and I do have receipts. They are saying my I need a whole new engine and it is not covered and my warranty is expired even though I received a letter in the past stating the warranty was extended to 120,000 miles!! they say they have no record of the letter, so it must be fake!!. I dont know what I'm going to do I used all of my savings to buy this car for $22,000 just three years ago!!!!! it currently only has 79K miles on it!!

- Manchester, NH, USA

problem #3

Jul 052018

Sorento

  • 60,253 miles
On 7/5/2014 9:00 a.M. I place the key in the ignition, turned the key but the car would not turn over to start. I have been experiencing acceleration issue also.

- Miami Gardens, FL, USA

problem #2

Apr 282017

Sorento

  • 40,100 miles
I picked up the car on April 28th from monroeville Kia for some warranty work on the oil pan and timing belt cover. About an hour later, the car started smoking and I could smell oil burning. I was advised by the dealership to bring the vehicle back to them. I turned around and started heading back there. I made it about a mile when the gas pedal went to the floor and completely lost power and the engine light came on. I put my flashers on and coasted to the side of the road. When the car came to a stop, I noticed flames creeping up between the hood and the windshield. I put the car in park, shut the car off and removed the keys, and got out of the car. Within 30 seconds or so the car was completely engulfed in flames. I had already started calling 911 to report the fire. The police and fire department showed up within 6 minutes, but the car was completely engulfed in flames. The car was on the side of a main road. The car was towed as per my car insurance company and they were sending and investigator to look to determine a cause. The car was a complete loss, including everything inside the vehicle. This included kids sports equipment, toys, car seats, clothes, bowling equipment, etc. The only thing they have been able to determine in 3.5 weeks is that the fire started in the engine compartment. I'm unsure if this has anything to do with the current recall of 17V224000 dealing with the motor at this time. I'm awaiting word from Kia motors Inc. About any investigation they may want to do.

- Pittsburgh, PA, USA

problem #1

Nov 062015

Sorento

  • miles
November 6 2015 at approximately 5:15 pm my wife had an accident in our car tour of the front end took it to the repair shop in the body shop after 4 weeks we got the car back after one day the car cut off and would not start again took it back to the dealer he said it was the fuel pump that wasn't covered by the insurance but I don't understand the card never cut off before the accident so why did he cut off after the repair

- Sunrise, FL, USA