10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
48,713 miles

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problem #35

Nov 202023

Sorento

  • miles
Takes long to switch gears going up hill it-??s like a delay I have to sometime switch it into manual to switch gears going uphill and even sometimes on flat ground

- Pittsburgh , PA, USA

problem #34

Aug 112023

Sorento

  • miles
August 11,2023 My 2015 Kia Sorento engine light came on, it started bogging down, and rattling noise came from the engine, when plugged in it was diagnosed as the exhaust crank shaft position timing-over-advanced (Bank 1) Code P0014. I had a hard time keeping the engine running it kept wanting to stall out while driving down the road to safely make it home. I'm lucky to have made it home and not stranded out on the highway. I'm told know the engine has failed. I will need rods replaced; I've had all my recalls done but yet this still has happened to me. I thought 1 of the recalls was for this very reason yet it still happened, how is this possible. As I've read through other people's issues, I'm also at 85,000 miles and had no warning that my engine would be shot. If you have a Kia 2015 Sorento sell it or trade it in now, especially if your mileage is hitting 80,000 mileages.

- Adrian, MI, USA

problem #33

Jun 192023

Sorento

  • miles
The drive train or engine suddenly locked up while driving down the road at 35mph causing the vehicle to violently decelerate and the wheels to lose traction and skid. The failure only lasted maybe a second before car resumed driving as usual. I was not accelerating or breaking at the time and had been driving as normal for 10min prior. The vehicle only has 86,000 miles and all service was completed as scheduled. Prior to the incident, there had been some engine knocking when starting up and a few days earlier, the check engine light had come on. We immediately contacted the dealership when the engine light activated and made an appointment to have it checked out. We were advised that as long as the check engine light was not blinking, we could safely use the vehicle for short trips. Prior to the above incident, we had made two trips with the engine light activated, both under 5mi. We dropped the car at the dealership on Monday for evaluation the first available time slot they had. Today we were advised that we needed a new engine and were fully responsible for the costs. The issue has not been diagnosed as they claim they have to tear down the engine to determine the cause, a cost we are responsible for and cannot afford. Our 7 year old son was in the car at the time and our safety was certainly put at risk. We were fortunate this happened in town and not at highway speeds where I could have lost control of the vehicle or been rear ended by another driver.

- Eugene, OR, USA

problem #32

Jun 152023

Sorento

  • miles
Purchased it 7 months ago, haven't put many miles on it and the motor is completely bad, sitting at a kia shop. It broke down on me in the middle of the road and wouldn't shift into gear.

- Circleville , OH, USA

problem #31

Jul 182022

Sorento

  • miles
Transmission failed, unable to shift vehicle gears. Vehicle repaired by Certified Manufacturer's dealer. Unknown if part available for further inspection. No lamps or warnings prior to vehicle failure.

- Early Branch, SC, USA

problem #30

Mar 082023

Sorento

  • miles
Hello my name is Annie Shambry. Approximately July 24, 2020 my 2015 Kia Sorento practically stopped performing on Interstate 20 highway nearly having to dodge an accident. At first, I noticed a burning scent which I thought was just in the air until my car started to slow down by itself followed by coming to a complete stop amid 70 miles per hour traffic. I had my car towed in to the nearest Kia dealership which was located in Meridian Mississippi. Upon my arrival I was told by Service department manager Monty that my 2015 Kia Sorento had engine and transmission recalls. However since this date I have continued to have issues with the ABS transmission system and engine. I took my car back to Kia dealership in Meridian Mississippi and was told that they were no longer responsible for the recall issues. I paid out over a thousand dollars again on approximately February 9th, 2022 for repair work that should have been covered by warranty... only to have the same issues to reoccurr this year. I have grown infuriated with this service department at this Meridian Mississippi Kia dealership!!!

- Meridian, MS, USA

problem #29

Feb 152020

Sorento

  • 74,000 miles
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. After replacing the engine, the vehicle started experiencing several engine failures. The transmission also slipped while in 6th gear. Additionally, the engine was consuming coolant. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 74,000.

- Vandergrift, PA, USA

problem #28

Feb 152023

Sorento 4-cyl

  • miles
I only had it 2 weeks and I was driving it and it mad a loud noise you couldn-€™t give it no gas and it shut off so we-€™re trying to start it. It sounded like a rod rattling in the engine. And I just had a new oil change, and when I reject all it was black as dirt. I don-€™t understand because I just got the car never made a first car payment yet that was very unsafe. I had to pay for 2 different tows that-€™s not right I was in New Jersey and I live in Kernersville nc and had to pay someone 900 to get back home

- Kernersville , NC, USA

problem #27

Jul 012019

Sorento

  • 84,209 miles
The contact owns a 2015 Kia Sorento. The contact stated while trying to shift the vehicle out of the park(P), the vehicle failed to shift as intended. There was no warning light illuminated. The vehicle was taken to the dealer, and the mechanic stated that an unknown lamp switch needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was contacted and stated that the vehicle was out of warranty. The failure mileage was 84,209.

- Virginia Beach, VA, USA

problem #26

Apr 012022

Sorento

  • miles
Airbag lights remain on regardless of what-€™s in the passenger seat. Engine smells like burning metal when driven longer than 15minutes. Ticking noises when the steering wheel is turned. Acceleration issues Vehicle lags when initially starting after being off for hours. Mechanics have looked at them KIA dealership WONT assist.

- Ocala, FL, USA

problem #25

Feb 212022

Sorento

  • miles
My vehicle was stuck in park. I noted that module 2 fuse was blown. I replaced the fuse and smelled smoke. I took my Sorento in to the local KIA dealership for diagnosis. It was determined by a technician that the headlight level sensor and harness pigtail were both significantly melted. It was suggested by the tech to remove the level sensor and that has created a safety issue with the headlights pointing significantly low. The level sensor or headlight leveling system and harness connection are a potential fire hazard and if the component fails, this creates an additional unsafe driving condition with the headlights aiming low.

- Duvall , WA, USA

problem #24

Dec 032021

Sorento

  • miles
Upon accelerating causes a lot of exhaust smoke and bogs down so I can-€™t get out of the way and others behind me cannot see a thing. Two Kia dealerships refused assistance. The first after I called 12/3 to report that my vehicle issue made additional hazard involving a semi (thank goodness no one wreaked) and it was still smoking and smelled as if something was burning. The other telling me it would be six months at least. The warning dashboard lights did not trigger during or after incidents. The only light that came on ever was the oil light the prior weekend. I had the oil changed, filters replaced as well as the headlights for the third time. Around 44k miles when issues started and escalated quickly. Other problems reported to Arapaho Kia a few years ago consisted of back passenger door not latching. Someone flagged me down on the highway as I had my daughter in her car seat on that side. No warning lights triggered, dealership unable to duplicate issue. Steering control keys controlling opposite functions or not working intermittently. Was told steering control harness needed replacement. Think that was at 18k miles but not sure. Did not have replaced at that time as it mainly affected radio functions hands free calling did stop working. I usually didn-€™t make calls in the car anyway. I was left with no other choice but to trade the vehicle in before something really bad happened or it self destructed leaving me without out a car still paying on. I could not be without a car for six months as Peak Kia quoted timeframe. Untimely fixing of recall on vehicle likely manifesting these other issues and causing additional damage to vehicle.

- Highlands Ranch , CO, USA

problem #23

Oct 282021

Sorento

  • miles
UNKNOWN. Excessive shaking, engine light started to blink and car shut off.

- Pearland, TX, USA

problem #22

Aug 202021

Sorento

  • miles
Car jerks into 1st gear when stopping at a light and accelerating. Car gets stuck in 4th gear and will not accelerate until it reaches 4th gear speeds. Very dangerous to be trying to get up to highway speeds and car not wanting to accelerate beyond 10-20mph. Car is not safe to drive. Took to a Kia dealership and they said they couldn't replicate. I told them to drive the car more and they were able to replicate, however no check engine light has appeared so Kia dealership is telling me they can't do anything. They told me to keep driving it and bring it in if it gets worse. I do not feel safe driving this vehicle anywhere. Car has 67,000 miles on it and I am the second owner since 10,000 miles. I have done all maintenance that is required/needed all at the dealership.

- Littleton, CO, USA

problem #21

Nov 142015

Sorento 6-cyl

  • 300 miles
The contact owns a 2015 Kia Sorento. The contact stated from the time the vehicle was purchased, it would make an abnormal popping sound when started and while driving. There were no warning lights illuminated. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact stated that the failure had been reoccurring and the check engine warning light illuminated while driving. The vehicle was taken back to the dealer several times and the dealer diagnosed that the oil and the transmission needed to be replaced, and advised the contact that he would be responsible for the cost of the repair since the warranty had expired. The contact stated that the vehicle was repaired however, the failure persisted. The vehicle was then taken to Kia of Streetsboro (835 Classic Dr, Streetsboro, OH 44241) who diagnosed that the transmission and the steering wheel had failed. The contact stated that the vehicle was not repaired. The contact received a recall notification for NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) however, the dealer informed the contact that they were not aware of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and advised that the VIN did not exist. A case was opened and closed. The approximate failure mileage was 300. Parts distribution disconnect.

- Wickliffe, OH, USA

problem #20

Mar 112021

Sorento

  • 127,000 miles
I noticed my 2015 Kia sorrento was idling very hard. This stopped momentarily and then began again and the engine light began flashing. The vehicle struggles to accelerate and I turned the vehicle off. Upon inspecting there was no oil leak but little to no oil in the engine and no indication of a problem. The vehicle was routinely oil changed and maintained.

- Brainerd, MN, USA

problem #19

Aug 152020

Sorento

  • 125,000 miles
The car seizes, and jerks, like a missfire. It scares me.

- Wasilla, AK, USA

problem #18

Sep 292020

Sorento

  • 83,000 miles
Car lost acceleration power heard loud sound and car will not accelerate properly transmission was changed due to a faulty transmission at dealership cost, and now transmission has failed again. This happened while merging onto the I-210 was able to safely exit highway and park it. Will have it towed to dealership asap hoping they will repair drivetrain or replace vehicle.

- Cedarpines Park, CA, USA

problem #17

Jul 232020

Sorento

  • 140,000 miles
I purchased the 2015 Kia Sorento new in the year of 2014 from the Kia dealership located in meridian, Ms. Since the purchased... my goodness, I've had airbag system issues, electrical issues with my lights, the electronic outlets for device input, control panel on steering to make accessing the radio and phone; the buttons always jam with the slightest touch!! last but definitely not least the motor has a recall as of today's date 09/2020. Plus the transmission jerks in gear and I'm told that that was because of the old motor defects.., but now that the motor has been replaced and the transmission is worse!! the fact I've been going to dealership expressing my issues and nothing is been done other than now being told, MA'am you're out of warranty! that I need to come out of pocket $2,200 for they're negligence. Sounds like it's time for me to retain an attorney!!!

- Meridian, MS, USA

problem #16

Sep 032020

Sorento

  • 90,590 miles
Driving home end of work day every thing was normal driving down 66 and check engine light came on then.5 miles later lost power tower home has been making popcorn like sounds from engine being told it's the pistons

- Dulles, VA, USA

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