10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,602 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

Jul 112019

Sorento

  • 110,000 miles
Takata recall while driving my car, it completely shut off in the middle of the road. It was almost like it was out of gas but had a full tank gas. We tested the battery also. It still failed to start back. It would not start back after multiple attempts and I had to get it towed yesterday. The mechanics I had it towed to says they think it may have something to do with the engine but are unsure.

- Spruce Pine, NC, USA

problem #13

Aug 272018

Sorento

  • 66,000 miles
My transmission failed while driving, stopping and picking up became unsafe. I took it into a Kia dealership since it became dangerous to drive. I was then told that there was a tsb SA292 patch that was intended to prevent this exact issue. Kia is only willing to cover part of the cost. I feel this issue should be a recall since it makes the vehicle dangerous to drive.

- Minneapolis, MN, USA

problem #12

Jul 312018

Sorento

  • 39,000 miles
Multiple times I will be driving along, and at either a slow speed or stopped at a light, the car will just shut off. This is not safe! also 2 times the exterior lights have not come on in the dark even if you turn them on yourself nothing comes on and its been dark driving when that's happened! I'm worried for the safety of myself and children in this car, and the dealership and service dept do not find anything wrong with the car. But in looking online a lot of people have this complaint as well! if this happened to me at a high speed or driving on the interstate that could cause an accident and injur people! please help!

- Union, ME, USA

problem #11

Jul 092018

Sorento

  • 39,400 miles
I was driving around 30 mph on a local side street and the car shut off with no warning lights illuminated on the dashboard. The dashboard went black and the car stopped running. I had to pull the car over, put it in park, turn the key to the off position. I waited a few seconds and started the car again and drove it home (~1 mile from home). I had it towed to the dealership as I did not feel it was safe to drive it there.

- Newtown Square, PA, USA

problem #10

Apr 102018

Sorento

  • 20,000 miles
No immediate response from accelerator pedal when pressed at idle with car stationary in gear. Pressing more on accelerator to get car moving causes car to then accelerate rapidly. This has happened at least six times in the past year.

- Annandale, MN, USA

problem #9

Dec 062017

Sorento

  • 22,712 miles
We are second owners of a 2016 Kia sorrento. Dec 6, 2017, I was driving home and traveling about 60mph on a 2lane hwy when I felt a very severe clunk in the front area of the car and I lost the ability to accelerate. I checked the car and found nothing unordinary. I drove at decreased speed (40mph) for another 3 miles when again the car did 2 quick, heavy thumps and the engine quit along with all power and electrical. I got it over to the side of the road and the engine restarted, so I drove home. I called the Kia dealer in St. Augustine and the service lady said that she had heard the exact problem twice before. I talked to the service manager and relayed what his tec had told me, then drove to their dealership (40 miles) with no problem, but fear of being on highway with the vehicle. They drove the vehicle and checked it out but found no problems I came home and read on the internet reviews of Kia apparently being unwilling to deal with problems.. it became more apparent why the young lady I talked to on the phone seemed unwilling to repeat or discuss what she had told me. After consulting with several knowledgeable people, that it was probably an inadvertent down-shift and gears that caused the problem. This could cause a very dangerous and or deadly situation on the roadway, and especially on the interstate when the car just quits and you loose all power. The dealer stated "bring it directly in if it happens again." If you're traveling on the interstate with trucks, cars and busses behind you, at a high speed and it happens, you'll be lucky to survive it.... duh!

- Palatka, FL, USA

problem #8

Sep 282016

Sorento

  • 19,509 miles
This 2016 Kia Sorento (mfg 10/27/14) will lose power/traction in a parking lot when trying to pull out into cross traffic, creating a serious safety problem. The dealer says he is unable to replicate the problem and therefore cannot fix it. I cannot sell/give this unsafe vehicle to a family member until it is corrected. Very dangerous.

- Denton, TX, USA

problem #7

Sep 182017

Sorento

  • miles
I purchased this vehicle from mark jackobson Toyota on or about 8/20/2017. According to the recall notice in the government data base, the recall for the "rear assist arm bracket weld may break" was issued on or about 7/21/2016. I believe that the dealership that sold me this vehicle should have never let my wife drive the above vehicle off the car lot due to the potential of catastrophic failure. I would like this letter to represent my first step in filling a formal complaint with the dealership. We noticed that here was a noise on the same day that the paper work for the vehicle was signed.my wife had the dealership mechanic look at the vehicle at the same time the paper was being signed. The mechanic stated that it sounded like a bad bearing or something and instructed my wife to call the service department to schedule an appointment. The receptionist stated that the vehicle was still under a Kia warranty and that we needed to go to Kia. It was at the Kia dealer ship that we found out about the recall. However mark jackobson produced a document that I had signed stating the recall. But I interpreted the document as meaning that the recall had been taken care, of. I believe that mark jacoson in good faith should have never had let my wife drive the vehicle off the lot. There wasn't any property damage to the vehicle as she only drove it for about a week or two prior to taking the vehicle to the Kia dealership. I believe that there should be some law that would prevent a dealership from selling a vehicle and then allowing the customer to drive the vehicle off the lot knowing that there is a safety recall the had never been resolved.

- Roxboro, NC, USA

problem #6

Feb 012016

Sorento

  • 1,500 miles
When slowing down to 2nd gear the transmission does a hard downshift right around 25-31 mph causing the car to jerk.

- West Jordan, UT, USA

problem #5

Jul 252016

Sorento

  • 9,000 miles
My wife had the vehicle parked on a slight slope in her moms drive way maybe a 10 degree hill. She placed the vehicle in park and left it running while my daughter finished a birthday card she was making in the back seat. My wife stepped out of the vehicle to get some tissue paper out of the back with the drivers door open she pressed the rear door /hatch release or open button located on the dash. She pressed the button at that moment the vehicle came out of park and went into reverse nearly running her over she tried to get in but the vehicle took off to fast she was knocked over my daughter was in the car rolling out of control down the drive way. The vehicle followed the driveway down crossing the main road only doing some light damage where it ran over the mail box and stopped by hitting a tree. We contacted Kia and our insurance. Kia opened a case #K3237787 and then they have not responded since. We took the vehicle to the dealer where it was purchased and left it there. We have still no answers what they are planning to do with this vehicle. This event happened on 7-25-2016. We are requesting some help due to not having a vehicle we feel is safe to park and not worrying about it coming out of gear and potentially killing someone in its path. We also would like to have our vehicle repaired and back to drive since we are paying for it.

- Oakwood, GA, USA

problem #4

Jul 112016

Sorento

  • 24,000 miles
The ECM failed engine light on engine stammering wouldn't accelerate they reprogramed ECM I drove it 22 miles engine light on slowly it will speed up won't shift correctly tech told me I had better hope the fix works, rear view mirror won't change unless you hold flash light to sensor, light through back window won't darken mirror tech tested with flash light on the sensor and told me there wasn't a problem he didn't test through back window I have complained at 2 dealerships about the mirror no repairs

- Kennedale, TX, USA

problem #3

Apr 112015

Sorento

  • 10,300 miles
The contact owns a 2016 Kia Sorento. The contact stated that the vehicle could be shut off while it was engaged in any gear. On several occasions, the contact shut off the vehicle without it being parked and the vehicle rolled away. The last time the failure occurred, the contact fell to the ground while attempting to get in the vehicle. The contact was able to get up and stop the vehicle before it crashed. The dealer stated that the vehicle did not come equipped with a gear shift interlock. The failure mileage was 10,300.

- Bradley Beach, NJ, USA

problem #2

Nov 012015

Sorento

  • 10,000 miles
You can shift the car from park to reverse/drive without putting enough pressure on the brake peddle to actually engage the brake pads to the brake rotors. If you aren't pay attention to how hard you are pressing on the brake peddle, the call will start to move at a normal speed. I have taken the car to two Kia dealerships and I have been told this is normal and safe. I feel that this is a huge safety issue. One dealership even checked other 2016 Sorentos on the lot and it was the same for them as well. This happens every day.

- San Angelo, TX, USA

problem #1

Dec 302015

Sorento

  • 1,000 miles
The contact owns a 2016 Kia Sorento. After parking the vehicle on an incline, the driver exited the vehicle. Approximately 15 minutes later, the vehicle began to roll down the hill and crashed into several trees. A police report was filed and there were no injuries. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. The VIN was not available. The failure mileage was 1,000.

- Jericho, VT, USA