10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
30,507 miles

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« Read the previous 20 complaints

problem #34

Apr 082021

Sorento

  • 76,555 miles
There are numerous safety issues I have found with this car I just financed. First, at random many different lights just blow, then on my dash various warning lights will go on and off, on top of that my ABS and traction control is off for no reason and so are my passenger air bags. My brakes scream somedays and are touchy others ive replaced the battery twice and only owned it 3 months. I have brand new tires yet the suspension is awful the fuel is going fast and my oil needs changing very often and it is under 100000 miles.

- Odenville, AL, USA

problem #33

Sep 082020

Sorento

  • 98,000 miles
I bought my 2016 Kia Sorento in 2019 since I purchased it the motor has went out in it which had to be replaced which I had to pay the warranty fee plus other cost not included in the warrenty, I have had to change my back tail light at least once a month because it keeps going out and I don't know why the transmission seems to stall when I try to accelerate it makes a noise that sounds like open air the car jumps slightly sometimes and at times it won't accelerate here recently on 2 occasions the accelerator still accelerated after I removed my foot from the pedal this scared me mainly because my kids were in the car and it seemed like it was accelerating to full capacity after tapping the pedal with my foot multiple times if finally released.

- Longview, TX, USA

problem #32

Apr 152019

Sorento 6-cyl

  • 20,000 miles
Kia kearny mesa, ca dealership performed a class III trailer hitch tow package installation with VIN purchase that included part numbers C6061-adu00 and recalled part number C6061-adus9. The California law required electric brake controller was excluded. I completed the class III tow package myself for ~$500 parts charge and used it as a legal tow vehicle with a 3000 # rv for about 5 months then experienced the trailer light SC142 failure. I replaced the SC142 recalled part number C6061-adus9 with an etrailer company part number tekonsha 118269 successfully and found out about the recall later. I provided the receipt of dealership installed incomplete tow package part numbers and the etrailer part installed to both the dealership and Kia corporate customer care without resolve for over a year. I request the Kia dealership and/or Kia corporation reimburse $500 parts and current labor costs for neglect to install a complete class III tow package at time of purchase and denial of reimbursement for recalled part number replacement costs.

- San Diego, CA, USA

problem #31

Dec 302020

Sorento

  • 45,000 miles
Drivers side rear running lights don't work. No power going to the bulbs (bulbs are good). Except brake lights and turn signals work. Fuses okay. And only one of the two light sockets over the rear license plate has power and works. Kia dealer claims it replaced the burned out bulb in rear license socket, but I checked within a week and no power to the socket. No fuses blown.

- Burke, VA, USA

problem #30

Dec 122020

Sorento

  • 6 miles
With the headlights are in the auto position, while in motion, the headlights randomly turn off when the turn signal is activated and when changing to high and low beam. While in the auto position, the headlights also come on randomly when the car is parked and not running.

- Glade Valley, NC, USA

problem #29

Dec 022020

Sorento

  • 38,097 miles
The headlights went out while I was driving on the highway going 70 miles per hour. I was getting ready to brake and turn and was unable to see anything outside of the vehicle. The lights were off for approximately 10 seconds.

- Fruitvale, TX, USA

problem #28

Oct 102020

Sorento

  • 32,010 miles
Front headlights periodically turns off without warning, goes back on as soon as you touch the light switch. Safety hazard when driving at night! happened several times! the vehicle was in driving motion both on a freeway and also on a highway and street!

- San Diego, CA, USA

problem #27

Jun 262020

Sorento

  • 97,000 miles
Car kicks when driving. Oil burns out after oil change. Every week or 2 I have to put oil in. Problem still continues after kicking problem was somewhat fixed. Car still kicks but not as hard today. Engine oil is still burning up quickly

- Ocoee, FL, USA

problem #26

Jul 042019

Sorento

  • 58,000 miles
The headlights go off while driving for no apparent reason. Apparently has happened for over a year. Recently my son drove the car and mentioned it and then my daughter said that it has been happening since last summer.

- Havre De Grace, MD, USA

problem #25

Aug 022020

Sorento

  • 70,700 miles
Multiple times, with vehicle in parked, with the lighting settings set to "auto", the headlights have turned "on" by themselves with the car locked and empty more than 4 times that I know of - could have drained battery overnight if I did not catch and cycled lock mechanism. Multiple times, with vehicle in motion, with the lighting settings set to "auto", the headlights have cycled randomly from off to on, and vice versa, and quickly reversing to normal operation again more than 10 times that I have noticed when it should not have happened (by August 2nd 2020), both during daytime and night external lighting conditions, both on roads and highways. Note that when this happened, the lighting level outside did not warrant a change in condition. Probably an electrical defect with the automatic external light level detector. Could cause an accident when headlights turn off by themselves at night while driving on roads or highways. This happens randomly with wide time spacing (10+ days between occurrences). Vehicle has 70800 miles.

- San Diego, CA, USA

problem #24

Nov 122019

Sorento

  • 10,600 miles
I purchased the car as used in 2019 and no active recalls were listed and still arent. A bout a month later I noticed my low oil pressure light was popping on and off at random intervals while driving on city and rural paved roadsi checked and engine was empty of oil. Oil was replaced and two week later the same thing. My 4th cylinder has now died. The spark plugs were replaced and it was fine for two weeks then stopped working again while I was on the highway. Replaced coil pack but this did not change anything. Upon investigation I found out the engine had been recalled but no evidence or recall was showing for this vehicle. Per website replaced engines have bright orange dip stick for the oil which this vehicle does, but all the problems associated with original recall information exists. I filed complaint with Kia only to be directed to a dealership. The front left low beam has burnt out twice within 6 months as well.

- Biddeford, ME, USA

problem #23

Mar 202020

Sorento

  • 30,000 miles
Sometimes while driving at night with my lights in the auto position, they will turn off for about 5 seconds before coming back on. This is very dangerous and has happened to me while on a dark highway before.

- Seattle, WA, USA

problem #22

Dec 012019

Sorento

  • 80,000 miles
Auto headlights go out randomly while driving at night

- Highlands Ranch, CO, USA

problem #21

Dec 202019

Sorento

  • 25,000 miles
We have experienced random events where the headlights go out for 5-10 seconds. This makes for a very scary situation for me and my family when driving in the evening and it all gets dark. We notice when the vehicle is in motion, city street or highway, we could be in the car for short amount of time or longer amount of time, warm and cold weather, wet and dry weather, haven't noticed while turning but have on straight roads, dashboard goes dark too when the headlights go out. The local Kia dealership cannot replicate the issue since it is very random in nature. This has happened a number of times over the past two years. There have been no injuries due to this yet.

- South Hadley, MA, USA

problem #20

Sep 042019

Sorento

  • 92,000 miles
While driving down the road my headlights will occasionally go off.

- Branchland, WV, USA

problem #19

Jul 292019

Sorento

  • 83,233 miles
Steering- while driving at highway speeds the steering gets tight as if the power steering was out. When you fight to compensate it would normalize causing you to jerk the wheel. I could have easily lost control of the vehicle. Lightning- while driving at night on a dark highway all the light turned off. We were completely in thdark. We pulled over and moved the switch from automatic to the manual light on position. We later moved it back to the automatic position and it was again working properly. Both problems can easily cause you to lose control of the vehicle.

- Mitchellville, MD, USA

problem #18

Jul 022019

Sorento

  • 18,000 miles
Both headlamps are crystalizing in the far top corners and are continue to spread rapidly. The plastic is rough over the areas and cannot be buffed out or removed with headlamp restore products. Every day this is expanding in area and will lead to headlamps not projecting the light on to the roadway. This is happening in driveway of my home.

- Hampton, VA, USA

problem #17

Apr 182019

Sorento

  • 62,000 miles
While driving the car at night the lights will go off. While driving the car in bright daylight the car lights will turn on. The lights are in the "auto" mode. I have video of the daylight issue but not the night. Both corporate and dealership needs to replicate the problem before they can "just change parts". what is it going to take to do a recall" someone to die at night? an accident" this issue has been going on my car @ 40,000, then 51,000 and now at 62,000 miles. They are claiming no longer a warranty item even though it has been in there dealership. There is numerous of these complaints out there, a recall of the K900 was completed for the same issue and same year vehicles.

- Deerfield, NH, USA

problem #16

Feb 152019

Sorento

  • 30,000 miles
I've seen a few reviews and complaints on how Kia's (Sorento's in particular) have been losing their headlights for no reason. This has also happened to me, but just on my driver side fortunately. The main bulb is not illuminating and will not come on. I changed the bulb and this did not fix the problem. I looked at the old bulb I replaced and it was fine, nothing was shot or burnt out. I have seen a couple of people saying this could be a connector problem which in fact has nothing to do with the bulb itself. Seeing that this can come up spontaneously worries me and a lot of other drivers on the road who would need to travel at night. This should be addressed by Kia and be made a recall due to the fact this happens on practically newer vehicles (my mileage is 31000) I will refrain from keeping my lights on the "auto" setting (which will be a waste of money now) since the problem may occur from having the lights on this setting. I have not gotten the problem fixed due to how much it would cost (replacing the entire light fixture ~ $600) and this not covered by their warranty either (another waste of money if purchased) I will be reconsidering my choice with Kia come next auto purchase.

- Tuscaloosa, AL, USA

problem #15

Jan 302019

Sorento

  • 160,100 miles
My outer light bulb from the passenger side to the main lights is off. I took it to auto zone to buy a new bulb but when they checked it and moved the bulb a bit it turned on. Tech said it's not the bulb but the connector. That they're usually melting not connecting correctly. Ending frying the whole front lights. That it keeps occuring.. I checked for any recalls on my vehicle and none.

- Katy, TX, USA

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