10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
34,940 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Feb 132021

Sorento

  • 68,702 miles
My son was traveling down a highway between 45-55 mph when he overcorrected and made full impact of the front of the car with a solid snow bank in the middle median. The radiator was slammed backwards, the front end was demolished with around $12,000 in damage to the vehicle. There is no reason we can find that the air bags did not deploy. We bought this vehicle because of the safety rating but now I am concerned that we have issues with our air bags. Will they protect us if this should ever happen again?

- Tipton, IA, USA

problem #4

Jan 012021

Sorento

  • 60,000 miles
My Kia Sorento back hatch (rear door) is not opening, it clicks with the key fob and the manual handle, but it needs a lift by hand to be able to open, I did a web search an there are several complaints regarding this issue.

- Penitas, TX, USA

problem #3

Nov 212020

Sorento

  • 36,000 miles
I was traveling to Florida and saw sparks in the mirrors in the back. I quickly pulled over and went to the back and saw fire, the car was on fire everybody got out, we tried to put it out but it seemed like there was an accelerrent or something cause it was engulfed with fire very fast once we stopped the whole car was burning.+we were on 65 South in Kentucky just driving, no rain roads were dry.

- Allendale, MI, USA

problem #2

Jun 222019

Sorento

  • miles
Vehicle was in a parked stationary position, tried to open sun roof and heard a loud pop noise. Panoramic sunroof glass cracked horizontally clear across roof and met with glass particles all over.

- Bakersfield, CA, USA

problem #1

Nov 192018

Sorento

  • 10,000 miles
I was driving on a state hwy about three miles from home going 50 mph. I was the sole occupant in the vehicle when I began to smell smoke. I was able to pull off the hwy. And turn the vehicle off. I opened my door and opened the hood from the inside. When I did, flames and smoke began to shoot out from the hood and I heard a loud pop. I exited the vehicle and within seconds, the whole car was consumed with fire. I called 911 and reported a vehicle on fire. The fire department and ems both responded within minutes. The fire department was able to put out the fire but not before it was a complete loss. After the fire was extinguished, I noted all the doors and the hatch had locked at some point during the fire. I contacted cumberland Kia where I purchased the vehicle to notify them of what happened and they took possession of the vehicle that afternoon.

- Mcminnville, TN, USA