pretty bad
Typical Repair Cost:
Average Mileage:
95,000 miles
Total Complaints:
3 complaints

Most common solutions:

  1. replace key fob (2 reports)
  2. buy fob on amazon (1 reports)
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This problem may be covered under warranty. Ask your Kia dealer.

problem #3

Aug 162018

Soul Exclaim 2.0L

  • Automatic transmission
  • 105,000 miles

So I bought my 2012 Soul in the spring of 2016 with 56,000 miles on it. Both key fobs were in good shape or so I thought. The rubber buttons were a little cracked, but everything worked fine. Fast forward just 2.5 years and ~50,000 miles and the primary key fob broke. The MINUSCULE little fragile metal piece holding the metal blade to the plastic body completely cracked and broke off, releasing the key blade from the rest of the fob. Dealership said it'd be a minimum of $260 or so for a new fob, plus whatever to program it. I was hesitant to spend that much, so we just used the secondary spare keyfob for the time being. It didn't take but a few months for that little metal piece to crack as well, and the rubber buttons completely deteriorated as well on both fobs. All inside of 3 years of ownership.

I got fed up, and bought a few replacement key fob shells off Amazon for $10 apiece, and very carefully cut the old ones open and swapped the chip, battery, and the key blade over to the new shells and they worked like new. However, once assembled, you really have to glue the two new halves together well or they can come apart easily if you're not careful. Still, $10 beats $260+ every time.

If you own a Soul, MAKE SURE to have a spare key fob handy for when this inevitably happens to you.

- jldude84, Panama City, US

problem #2

Dec 162018


  • Automatic transmission
  • 80,000 miles

click to see larger images

key broke off fob

I bought this car about 4 years ago. Dealer only gave to me one key because they don't have any other. Year later after I bought the car, the key the dealer gave to me get broke. At that time they gave me a "new" one, but two years later, that other key is broken too. I bought many different cars during many years, and this is the first time this happens to me. Obviously there is a defect in the manufactures of those keys. When it happens I was driving and I was so nervous for a car accident during my traveling. I wrote a letter to Lokey Kia, the dealer, but never received an answered. I'm very upset with this.

- Mayra N., New Port Richey, FL, US

problem #1

Feb 012018

Soul Soul+

  • Automatic transmission
  • 100,000 miles

$1200.00 worth of BROKEN KEYS on this vehicle. They all become loose and break off. This last one cost 250.00 and only lasted 1.5 years. Another family member owns same vehicle, 1.5 years old & their key is loose. Kia declined to pay for my replacement of the 1.5 year old one that I just bought. The customer service department was just a "do nothing " complaint line. Took them over 35 days to provide an answer for this.

- christinewilfordcw, Scranton, US