While getting ready for a 160 miles trip, a friend of mine check the engine oil and for our surprise it was off stick..no oil but the light on the dashboard never got on as a warning. I took it to walmart and yes, they made the oil change with the note on papers that it had little oil only...why this happened on a Kia Soul 2015 with almost 50,000 miles"..I don't understand and what might happened if I were going into the 160 miles trip without oil"..very risky..I think

- San Diego, CA, USA

My car stalled down lost pressure and would not go I took it called the dealership and told them what was going on my Kia Soul 2015 the dealership the dealership said it was no recall on my car motor I had it checked out and I call the 1-800 number to see about my call or back on my car the lady told me to get the car towed to the dealership in fayetteville Kia I did I paid $120 to get it towed in mike dillard called me told me there was no call back on my motor that I was going to have to replace my motor that motor was going to cost me $10,000 to get it done or get a refurbished one I've been called Kia manufacturer and talk with the claims adjuster I have a claim already in progress and the lady told me to go ahead and have it towed to them but they're sending me they will not replace my motor I need help with this because something's going, because I'm looking on the website and it's stating that it is a recall on my motor but mine does not have my VIN number does it show up on the recall I need to know what I need to do with my motor my Kia Soul thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Red Springs, NC, USA

I'm aware of your investigation into the 2015 Kia Soul. Mine caught fire yesterday morning on I75 in fl. I would like to offer it to your organization for investigation. It is located: Cricket's 13601 us hwy 41 springhill fl 34610 thank-you I will help in anyway possible to get this problem solved. Contact me anytime. I was driving in the middle lane when it hesitated like it wasn't getting good gas flow and within a mile it made a hiss and just got heavy. Luckily there was no traffic, I got safely of the road and within 10 min it was gone.

- Palm Harbor, FL, USA

The car computer is not registering the correct gear the car is placed into, thus causing the car to bypass critical safety features. The car's power train, electric systems, and fuel systems fail intermittently as a result of failing neutral safety inhibitor. The car reads that the gear is in drive instead of park and will not turn over. Thousands of other Kia customers are reporting the same issues since 2010 with no resolution. Dealership service centers have not been able to help the customers because the diagnostic tools do not pick up on this signal failure. The send car owners away saying the vehicle is in great condition only for the car to stall on the highway unexpectedly a few days later. This is dangerous and the customers have been given no option but to drive a vehicle with serious safety issues. Just check out the numerous youtube videos of customers all having the same issues across multiple Kia models starting in 2010.

- Indianapolis, IN, USA

I was driving home and car was making a noise.sounded like a truck.I check the oil and it was very low and dark.it had recently got an oil change.I put in 3 quarts and then it was at the right level.it stopped making the noise.but I smell gas from the tailpipe.this was before it sounded like a truck.I stepped on thee gas and the car barely moves.then the check engine light showed up it was misfire codes multiple cylinder.I hear a loud hissing sound like a turbo or some sort of exhaust leak.bad mileage burns a quart of oil every two days.the transmission does not shift too and it misfires

- Tujunga, CA, USA

When driving speedometer drops from. 65 to 20 was told catalytic converter is clogged needs replaced only has 66,000 the year is 2015

- Columbus, OH, USA

65K miles, 4 year old car and one day it just quit working and had no oil and the engine went bad

- Newnan, GA, USA

My vehicle is having issues starting. The starter and battery have all been replaced already. I had the battery replaced and soon as I drove away it stalled and I was stranded. I have read numerious complaints from other vehicle owners of the same vehicle. I need help.

- Springfield, MA, USA

June 18, 2019-driving on highway, started to pass a slow moving vehicle, pressed accelerator and it would not go faster at first, then it did go a little faster. I moved back into driving lane and proceeded but I slowed down to 55 mph (posted speed limit 70). Kept losing speed, put on emergency flashers, as I was exiting off highway to safe spot smoke started billowing from behind vehicle. Stopped car, as good was opened a small fire turned larger. I grabbed my fire extinguisher from back storage compartment and extinguished fire. Tow truck driver arrived, needing to make sure it could be towed without a possible reignition of fire, he removed the cover and asked me to attempt to put vehicle in neutral to be able to push it back to a position to be able to get it on tow truck. Push button start, two push for accessory position. Tow truck driver witnessed fuel squirting from a fuel line near the fuel regulator. Tow truck driver could actually insert his pen top into the size hole that is there. Vehicle towed to car dealership where we purchase it new. I am still waiting to hear if the dealership was able to get it in the shop this week, if not they said it would be Monday June 24, 2019. Pictures attached. No invoices yet except the tow invoice which I need to submit to my insurance company for reimbursement. In researching any unknown recalls on this vehicle, I found this information today and attached my screenshot.

- Silverton, ID, USA

High pressure fuel line (plastic) ruptured, vehicle caught on fire while driving. Luckily pulled over and passer-by stopped with fire extinguisher. Cost of repair in excess of $5000, Kia corporate refuses to take responsibility, insurance does not cover.

- Folsom, CA, USA

Takala recall when I push on gas pedal it takes 3-10 seconds to kick in acts like its not getting any gas let up on gas pedal then it kicks inhappens 3-4 times a day the window works when slid down doesn't take a hold when try to raise it back up but not all time we don't do window a lot due to that problem on right side front while in motion then stopping and trying to stop again gas pedal doesn't kick in car is sluggish takes a bit to

- Liberty, MO, USA

A couple of months ago the car said we have a problem with the engine and with the cooling system Kia had check it out and said nothing was wrong but it keeps going on it has a gas smell low push to do 70 on highway won't let me put on cruise control for long I can feel car ready to shake and stop needs oil all the time when I drive for 1 hr to work car starts to shake at a red light after I'm almost at work I changed battery on 3/10/19 I also changed the catalytic converters also brakes always have to change before there do on 3/15/19 have an appointment to change the flex on the car also because the oil was leaking on the engine it needed a seal and the top part I forgot what it's called replaced that's all I now for now

- Franklin, NJ, USA

Attempting to park: Vehicle accelerated rapidly, brake failed to stop or do anything. Vehicle jumped over tire stop then 8" mall walkway hitting building and store window.

- Pembroke Pines, FL, USA

I recibe recall for airbags, stering pinion. The fuel sending level unit is damage and the gauge fuel level is down. But that reason the system turn on the check engine light.

- Ciales, PR, USA

The contact owns a 2015 Kia Soul. While driving various speeds, the transmission lunged without warning. In addition, the contact observed that the vehicle shook vigorously while idling or while driving. Also, the vehicle would sometimes fail to switch gears. The vehicle was taken to a dealer where it was diagnosed that the engine mount needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the dealer again where it was diagnosed that the fuel injectors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 14,000.

- Oakboro, NC, USA

Car hesitates when accelerating at an intersection leaving you temporarily without power. Dealer acknowledges the problem, but says it is within specs and there is no factory fix.

- Dedham, MA, USA

I purchased a 2015 Kia Soul on April 11, 2015 from paramount Kia of asheville nc and only recently found out that it had an outstanding safety recall(#nhtca-15V123 or SC116) prior to my purchase. Kia motors had notified its dealers on March 19, 2015 that they had been issued a repair procedure for this recall which was to be completed prior to sale of said vehicles. The letter states "it is illegal to sell a vehicle with an outstanding safety recall" but this dealer sold this to me anyway with regard for my safety. I believe that from the lack of concern I received from the dealer when I contacted them about it that this must be a common practice on their part.

- Arden, NC, USA

From the date of purchase until present the vehicle has a lag in acceleration when automatic transmission shifts from first to second gear. The lag causes a dangerous condition when pulling out. Took it back to the dealer 2 times, and each time was told there was nothing they could do until a engine light came on.

- Scottdale, PA, USA