Vehicle lost power while driving engine light came on steering wheel got hot

- Enid, OK, USA

While driving the car in a shopping mall parking lot the vehicle stopped running. The entire electrical system of the vehicle shut down. No electric power in the vehicle would work. The entire electrical and computer system in the vehicle shut down. I was unable to restart the car. The lights, radio and power windows did not work. Vehicle was towed to Kia country (savannah, ga) on 12/23/2019. Consumer was informed that they would be responsible for the repair. Consumer contacted manufacturer to see if vehicle was covered under NHTSA #19V120, recall #SC176. Consumer is still waiting on a response from the manufacturer.

- Savannah, GA, USA

Recently, I have been experiencing problems with my pumping gas into my car. Every time I attempt to put gas in, it overflows as if it is full, but it's not. The gas cap no longer clicks when attempting to close. I can only put in no more than $5 into my tank.

- Cumming, GA, USA

The contact owns a 2016 Kia Soul. The contact stated that the vehicle emitted a strong fuel odor inside and outside the vehicle for over two months. Also, while fueling the vehicle, fuel spilled onto the ground. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The approximate failure mileage was 82,000.

- Tallassee, AL, USA

On 8/4/19 I was heading to work when my car decided not to go anymore. I was at an intersection making a left turn when all of a sudden my car did not want to accelerate. I could not get passed 3000 rpms. Felt the engine rev up but would only go 30 mph. At first I thought it was me, because the whole ride everything was smooth sailing and then this happend out of nowhere. So I gave it a little more gas and could feel the engine struggling. I came to the next red light and when I started to give gas it just jerked and I rolled into the nearest gas station. Immediately shut the car off and checked the oil. Because as I accelerated at the next light once green the oil light came on and kept blinking. I just changed it two months ago! there was no smoke or burning smell. No oil under car or any other fluid. I had to have car towed home, late to work because I got a ride in. Called the dealership and they wanted to charge me 6 to 8 thousand for a new engine once diagnosed. My car is out of warranty. There are 79,000 miles on it. I have been reading articles about the same thing happening to me. There is a recall for the exact same issues but for a 1.6L. Mine is a 2.0. why isn't the manufacturer taking any initiative to look into my size engine when I'm having the same problems. I dont have 6 to 8 thousand for this. Please investigate. Please tell me I have some sort of chance of getting anything fixed at the dealership.

- Loris, SC, USA

1st issue the malfunction indicator lamp came on. Car has 44K miles on it. The car has loss of power and cuts off when trying to accelerate. The gas mileage has dropped considerably and the engine is running extremely hot

- Newnan, GA, USA

Gas mileage stated is nowhere even close to what's stated on either city or highway. I would guess 10-15% off

- Newnan, GA, USA

Purchased this vehicle cpo back in August 2018 with my wife. Approximately in November, computer tripped the check engine light. Took it in because it had turned off on its own and I found it abnormal. Service center replaced the clogged catalytic converter. Starting in December, a foul smell began to develop inside the car and slowly got worse in January. I cleaned and purged the entire car multiple times trying to find the source since it had gotten to the point that it smelled like rotten eggs. Took it in in February for this issue and the crunching sound the front began making when going over bumps and ramps. At the same time, we also reported to the service center that power would be damped while under load and going up hills. After I got back the car, they had replaced the sway arm links and told me that there was no smell. Called Kia Corp to report the issue and they sent out a tech. They ended up replacing the catalytic converter again and the front struts. Crunching sound from the front suspension remains as well as the smell. Contacted Kia Corp again and requested they buy back the car before we seek legal counsel and sue them under the California lemon law but are giving usthe run about. The person I spoke with didn't even realize that his own company was going to release a new recall regarding the catalytic converter being overheated until I pointed it out. During his whole time, my wife and I were treated as if we were crazy and they kept saying that there was nothing wrong with the vehicle and have yet to fix any of the issues.

- Westminster, CA, USA

This is regarding high exhaust gas temperatures that may damage the catalytic converter and potentially other parts, dealers are supposed to upgrade software on all Kia Souls even if not recalled. The Kia dealership in warrenton Oregon says my car doesn't need it, I strongly disagree and wanrythis software updated asap!

- Oceanpark, WA, USA

I have a 2016 Kia Soul, fully loaded model. Six months after buying the car from the dealer (bought new with 8 miles), I began having problems with acceleration, from a stop or slow. The car would hesitate/lag/almost stall for 2-5 seconds, before catching and starting to speed up. I took it to the dealer. They couldn't find anything wrong with the car. I still have the car and I continue to have the same issues. I take the car in for regular oil changes and every time, have mentioned the acceleration problem and each time they say they can't find what's wrong with it. The last time I took it in, about 4 months ago, they said to put gas treatment in the tank and if I the problem persists, then bring it in to have the crankcase filter changed (this is the upsell they've been pushing on me for a year now. I have under 30,000 miles, most of which are cross-country miles. Today, I have the same acceleration problem but this time around, the check engine light comes on and the brake pedal was very spongy and difficult to slow, when breaking to pull over. I pulled over and put the car in park and let it idle to listen for any odd or unfamiliar noises. The car sounded normal. I scheduled an appointment with the dealer. This acceleration issue happens on the city streets, as well as the highway.

- Philadelphia, PA, USA

When accelerating from a complete stop the vehicle will not accelerate. Pressing the accelerator a little or a lot does not matter. The engine does not produce RPM and does not accelerate for around 3-5 seconds. There is not an engine light on. All other aspects of the vehicle work properly when this happens. The issue is intermittent, but is ongoing every day. The vehicle has been doing this from the time it had a little over 40,000 miles. It has 66,000 miles now. I have tried fuel cleaners several times but the lack of power is still persistent. This happens whether the vehicle is cold or has been hot soaked. It very dangerous when pulling into an intersection or crossing a road and the car does not accelerate properly. Sometimes when I start accelerating the engine starts to build RPM and suddenly it will loose all power. About five seconds later it comes back with a surge in power and RPM.

- Kokomo, IN, USA

My car, which is under 5000 miles, had one of its fuel lines decay or chewed by an animal. The location of the damage was on top of the engine. Before I discovered the defective fuel line, my car had been running just fine, with no warning indicators in the dashboard. The fuel was leaking out dangerously close to the hot engine, as the part that was damaged was near the top of the engine. The vehicle was in motion driving under normal conditions when I discovered it. The smell of gasoline was very strong both in and outside the vehicle. I was told by Kia that this will not be covered under warranty. Furthermore, I was told by their own customer relations representative that their fuel lines are made out of a material called paraffin, which is a wax like substance that animals like to chew. I was perplexed at why they use a material that is easily destroyed for such a vital component in their vehicle..

- Philadelphia, PA, USA

I experience intermittent hesitation when pressing on the accelerator. It feels like the car isn't downshifting correctly or isn't getting enough fuel in order to pick up speed. I took the car to the Kia dealer service department and they said they didn't find any problems and couldn't duplicate the issue. The car continues to intermittently hesitate when accelerating. This happens in all driving conditions.

- Tampa, FL, USA