really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
800 miles

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problem #1

May 052016

ES 300h

  • 800 miles
I have a Lexus 300 ES hybrid that advertises 39/40 mpg. I have been getting in the upper 28-31 mpg for 2 and a half years now.when I first received the vehicle in the first month I complained about this gas mileage problem. They told me the vehicle needed to break in for 500 miles. After that I contacted Lexus again, they said the car needed a 2000 mile break in. I keep getting more and more excuses and the run around. Then they told me it was my driving habit. I have a class a commercial drivers license and have been driving big rigs for over 15 years. I now how to drive and I have a very good driving record with no incidents to date. So that excuse was another pass-the-buck routine from Lexus. I let this go for such a long time, since I was discouraged and very disappointed in the horrible customer service and accountability from Lexus. This was just too much to understand. I had a Lexus 200 ct pre paid lease that gave me very good mpg. I wanted a larger vehicle so after seeing the maroney 39/40 mpg boasted on the Lexus 300 ES hybrid and on many national advertisements, I decided to turn my ct 200 in six months early at a $2000 pre payment loss to me. This decision was solely based on the proclaimed advertisement claims under federal law and testing updates that I solely relied on. I now feel that I was exploited to lease my 300 ES hybrid under false advertisment claims and fruadulent claims by Lexus.why do I say that? because the vehicle has never given me anything close to the mileage claimed, never have I had 35 + miles on this vehicle and most of the time always exclusively in the 29-31 mpg range. This is not a problem I caused. This is a problem Lexus caused. I have been cheated and deceived and ignored, told there is nothing they can do. I had the car checked and they gave me a song an D dance story. Since they need the car for a while to check this.

- Las Vegas, NV, USA