10.0

really awful
Crashes / Fires:
11 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
6,425 miles

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« Read the previous 20 complaints

problem #161

Jan 312016

ES 350

  • miles
The contact owns a 2008 Lexus ES350 the contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (larry H miller Lexus of murray located at 5701 S state street murray, ut 84017) where it was confirmed that the recall parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Saratoga Springs, UT, USA

problem #160

Apr 242017

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Lexus of Colorado springs, 604 auto heights, Colorado springs, co 80905, (719) 639-2671) did not give a specific date for when the part would become available so the contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Colorado Springs, CO, USA

problem #159

Jun 072016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Orange Park, FL, USA

problem #158

May 172017

ES 350

  • miles
Takata recall. I"M extremely concerned about the air bag recall. As I am unable to utilize my vehicle to it's fullest extent without fear of injury or even death to myself and passengers.

- Brooklyn, NY, USA

problem #157

Jun 302017

ES 350

  • miles
I purchased this vehicle on 6?30/2017 at kuni Lexus of porland, or (canyon rd) I was made aware of this recall from the 'recall results page of NHTSA) however no where does the "recall results" document indicate that the manufacturer (takata) has not developed the remedy to the recall (only that if a the manufacturer fails to remedy I can file a complaint.) I was told today 7/10 the fix has not even been developed yet. Is this true" I was made to believe it would be something relatively easy to fix and could be scheduled in the future. My dealership cannot tell me what timeframe I am looking at. They said now for the first time that I shouldn't have a passenger ride in the front passenger seat. ** there an eta...and estimated time to expect development on the fix for the passenger airbag"*** I was promised by the salesman that I could have the airbag fixed when I brought the car back for detailing (I was asked to take the car off the lot and bring it back later for detailing.) finding out now more about possibly having to wait a long time or never be able to get the airbag replaced is making me very nervous.

- Portland, OR, USA

problem #156

May 232016

ES 350

  • miles
The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Lexus of lexington (1264 E new circle rd, lexington, ky 40505, (859) 233-2000) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Georgetown, KY, USA

problem #155

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Lexus of riverside (3150 adam St, riverside, ca 92504, (951) 353-0903) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Corona, CA, USA

problem #154

Jul 012016

ES 350 6-cyl

  • miles
The contact owns a 2008 Lexus ES350. The contact stated that NHTSA campaign number: 17V006000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2016. The dealer (mcgrath Lexus of westmont, il 60550 phone: 630-706-3090) advised that parts were unavailable, and the contact was number four on the waiting list. The manufacturer was notified the contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/08/17 the conusumer stated that the air bag was replaced. Updated 10/6/2017

- Palos Heights, IL, USA

problem #153

Feb 152017

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to Lexus of mt kisco (275 kisco ave, mt kisco, NY 10549) who stated that they had no information yet and the contact would potentially receive another letter in September. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Croton-On-Hudson, NY, USA

problem #152

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Lexus of mobile) did not give a specific date for when the part would become available so the contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- Destin, FL, USA

problem #151

Jun 202016

ES 350

  • miles
The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of rockville, Maryland was contacted about the recall and stated that parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts not available.

- Bethesda, MD, USA

problem #150

Jan 012017

ES 350

  • miles
Takata recall - received a recall notice 6 months ago. To date eskridge Lexus dealership says there is no remedy. Also, inquiring about the $500 rebate from the class action lawsuit.

- Choctaw, OK, USA

problem #149

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer (Lexus of new orleans at 8811 veterans memorial blvd, metairie, la 70003, (504) 207-3100) confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- New Orleans, LA, USA

problem #148

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the local dealer (flow Buick GMC of fayetteville; 5264 red tip rd, fayetteville, nc 28314; (910) 222-9217) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fayetteville, NC, USA

problem #147

May 302017

ES 350

  • miles
Called Lexus stevens creek (408-330-3000)for service. Always took them few weeks to make an appt. One appt was made in may but we were late so didnt make it. I made another appt in the middle of may and got scheduled an appt 0N 6/3/17. Now they told us the appt will be cancelled due to no part available. I asked what will be the time frame, they said at least few more weeks N they will call us, means it will take another few more weeks for them to make an appt for us. I also asked them if other Lexus dealers have the available part, they said I had to check it on my own...it seems they don't really care for our safety even though in the recall letter, it said its not safe for us to operate the vehicle with an occupant in the front passenger seat. What should we do? please advise. Thank you.

- San Jose, CA, USA

problem #146

Feb 122017

ES 350 6-cyl

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the part to do the recall repair was unavailable. The local dealer was contacted and informed the contact that they expected parts to become available September of 2017. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure VIN tool confirms parts not available. Updated 06/23/17 the consumer stated it was unreasonable to expect an owner to not use the front the seat. Updated 09/07/2017

- Leclare, IA, USA

problem #145

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Severna Park, MD, USA

problem #144

Feb 072017

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 17V006000 (air bags). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bremen, ME, USA

problem #143

Jan 012016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V34000 (air bags) was received in may of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Drexel Hill, PA, USA

problem #142

May 082017

ES 350

  • miles
Takata recall. Still not resolved. It has been over 11 months since the recall and have received no information on when the car will be fixed.

- Holly Springs, NC, USA

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