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During the last 8 months my 2010 Lexus ES 350 has had a problem with a sticky dashboard. After doing internet research, I found out that Lexus is aware of this material quality issue and is covering the replacement of the dashboard for some specific Lexus/Toyota models. I have called them several times to complain. Since my car year and model is not on the list of affected models, they are choosing not to pay for the full replacement cost, despite knowing that it is the same issue with the quality of the material.
If you are experiencing the same problem and your Lexus model and year is not included in the list below, please call Lexus or Toyota and open a complaint.
The affected Lexus models at this moment are-
2007-08 ES 350
2006-08 IS250& 350
2004-06 RX Sport Utility 330
2007-08 RX Sport Utility350
2005-08 RX Sport Utility400H
The affected models for Toyota are:
2003 to 2005 4Runner
2005 to 2010 Avalon
2007 to 2011 Camry and Camry Hybrid
2004 to 2010 Sienna
2004 to 2008 Solara
- Jose G.,
Pompano Beach, FL, US