10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
69,961 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #19

Jul 102018

IS 250

  • 0 miles
Clogged ac drain line leaking into car. All carpets in the vehicle are soaked and have caused mold to grow in carpet.

- District Height, MD, USA

problem #18

Feb 272014

IS 250

  • miles
I never received a recall on the dashboard or door dash inside my car. It not omly looks bad it is sticky and oerls with any touch. Lexus should replace this issue for all owners late or missed. Lexus represents luxury well leaving cars like this is representing the opposite. Lexus take care of your customers. Car was this way

- Garland, TX, USA

problem #17

Jan 012015

IS 250 6-cyl

  • miles
Toyota/Lexus in early 2015 stated it would extend its warranty for the consoles (front and sides) of certain models including Lexus Is 250 because they are sticky and melting and disintegrating/crumbling. We starting 2018 soon making it 3 years of waiting for these to be replaced. We receive a brick wall from dealers and corporate Lexus when we ask about it--always some general response about back up orders and trying and etc. It seems maybe us consumers could use the assistance of NHTSA to oversee this process and ensure we receive safe consoles in a timely way. I am extremely concerned about the state of the side consoles. The front has been replaced but waiting going on 3 years for side panels. Thank you.

- Los Angeles, CA, USA

problem #16

Aug 012017

IS 250

  • 168,601 miles
Takata recall. My light airbag light is turned on and will not go away from dashboard. The door paneling is falling apart just by normal use.

- Hayward, CA, USA

problem #15

Jun 202017

IS 250

  • miles
Toyota and Lexus V6 cold start engine rattle ' 2gr/3gr/4gr previousnext Toyota and Lexus V6 cold start engine rattle ' 2gr/3gr/4gr the first cold start of the morning some Toyota and Lexus V6 owners, especially those who have the 2.5L or 3.5L V6, notice a loud rattle the first few seconds after startup. The noise disappears after the car builds oil pressure. The most common cause is the variable valve timing camshaft gear assembly leaking down oil pressure as it sits. What is this part and what should you do if you experience these symptoms" the variable valve timing system allows the engine to benefit from timing that can change as the engine dictates ' it's like having many different styles of camshaft at the ready. At a steady freeway cruising speed? the variable valve timing acts like an exhaust gas recirculation system, helping to reduce engine emissions. Going for a spirited drive" the timing ramps itself up, aggressively advancing the intake cam to help speed air and fuel into the cylinders to give you the most powerful combustion it can muster. Both intake and both exhaust camshafts are independently controlled by individual valves that flow oil into and out of the camshaft gears, advancing and retarding the camshaft's timing as dictated by the engine's computer. Oil pressure is used to move internal phasers in the cam gears, allowing them infinite variations of position. Below is a photo of a variable camshaft gear opened up: Vvt timing gear Lexus Is 250 2006 has the same issue how come there is no recall

- Pasadena, TX, USA

problem #14

Aug 022010

IS 250

  • miles
The interior dash and panels are sticky and can not be cleaned. They also emit a foul smelling odor.

- Arlington, TN, USA

problem #13

Nov 202015

IS 250

  • miles
I have contacted my local Lexus dealership and cannot get any help with the takata recall, door panel recalls, and any other recall issue. I have been trying for the last year and half.

- Wilmington, NC, USA

problem #12

Jan 012014

IS 250

  • 80,000 miles
My dash board Is melting and the glare on the windshield Is really bad. It's hard to drive during the day and sometimes at night when the street lights reflect from the shinny melted dashboard. Ive called Lexus many times and was told to wait. Its been 3 years now and the dash Is getting worst with time and the glare Is becoming intolerable. I've almost hit or ran over items I did not see due to the glare. Not safe! I try and not drive during noon time but live in South Florida. It's always sunny. The picture Is on a good day.

- Miami, FL, USA

problem #11

Jan 272014

IS 250

  • miles
Takata recall I have yet to have my airbag replaced it has been 6 months since the letter notification was sent out. I no longer feel safe driving the car with the possibility of the air bag going off during a collision and sending shrapnel in any direction. Dash board recall I have been on the wait list for almost 2 years and my dash board has yet to be replaced. The dash board has been getting worse every month. The dash board has become so shiny its almost impossible to drive the car on sunny days.

- Van Nuys, CA, USA

problem #10

Aug 132016

IS 250

  • miles
I have been on a 3 year wait list for Lexus to replace my dash and door panels among other recalls I live in Louisiana my car is now totaled I live in gonzales la and lost everything due to the flood it really upsets me knowing that not only my Lexus parts were melting on myself and my child I also have a latex allergy now I get book value for a car and that's one less vehicle Lexus has to fix I should be given the value of the replacement parts driving a unsafe vehicle with so many defects I have contacted im insurance company and was told to contact Lexus ha I've tried that before but I've paid for a vehicle that melted on me and my disabled child for years this is wrong on so many levels and the lastest airbag recall but to Lexus I am just another number so do I contact a attorney for what's rightfully owed to me by Lexus ?

- Gonzales, LA, USA

problem #9

Jul 012014

IS 250

  • 80,000 miles
Melting dashboard. Shortly after purchasing my Lexus IS250, I was contacted by Lexus informing me that they would be repairing their melting interior panels. It has been over a year and despite several attempts to get the repair completed have been told that I am on the list to be contacted. I have still not been contacted to have this repair completed. It makes it extremely difficult to see during daylight.

- Orlando, FL, USA

problem #8

Feb 252016

IS 250

  • miles
My entire dash board is melting. The door panels have melted in some areas and cracked in others. Car is in excellent condition and wanted to sell it but no one wld even look at it with a sticky dashboard that is melting and door panels that all cracking off. Lexus says they are not responsible because it is out of warranty. They will discount the replacement of the dashboard at an exuberant charge! this is a manufacture defect

- Tampa, FL, USA

problem #7

Jan 022014

IS 250

  • 50,000 miles
I am the recipient of a minimum of (2) warranty enhancement program notices - zld regarding any cracked and/or sticky/melting dashboards and front & rear interior door panels. The dealership has indicated to me that the parts are on national backorder yet I have been waiting for more than 20 months for this repair. The material is now falling off my car when the doors close and is also coming off on my hands and clothing. The dealership continues to state month after month that I am 13th in line for the dashboard replacement with absolutely no movement from the 13th position, again, after months in the same position. Dealership indicates there is no position on the door panels as they've received no materials to date. How much longer will I have to wait before the repairs are completed? I am quite concerned that the secondary coverage (extension) provided in the letter is about to expire in less than 6 months at which point I will be stuck with the mess and the repair cost.

- Cumming, GA, USA

problem #6

Jun 182016

IS 250

  • 119,500 miles
Is 250 dash has melted and creates harsh glare and reflects into the windshield blocking the view out the front (see the attached picture in which the gooey surface of the dash is blocking the view of other vehicles on the road) when driving East or West towards the sun making it dangerous to drive. The problem is worst on hot days when the dash becomes more tacky, gooey, and reflective. The dash also seems to off gas and create a haze that builds on the windshield. Toyota is replacing some off the dashes and interiors through a "warranty enhancement" but will not replace mine because the vehicle has been in a wreck, had an insurance claim, and been repaired. This voids their "enhancement". the issue is present on many Lexus vehicles, though and can be a hazard. They will not fix my vehicle because this issue is not yet a recall. I am worried about not being able to see out of the vehicle well.

- Olathe, KS, USA

problem #5

Jul 012015

IS 250

  • 10,000 miles
Dashboard and door panels are liquefying. The melting dashboard Is creating a haze on the windshield that's obtrusive for safe driving. The door panels are cracking every where.

- Fort Lauderdale, FL, USA

problem #4

Nov 032014

IS 250

  • 130,000 miles
The dashboard of my 2006 Lexus IS250 Is slowly melting and becoming sticky. Unfortunately as it has, deteriorated the dashboard really reflects the light, so much so that it becomes blinding at times. I have not treated my dash with any chemicals or cleaners this Is a known problem among Lexus owners, it just at times becomes very worrisome since the glare from the dash onto my windshield becomes blinding at times if the light hits it right.

- Ewing, NJ, USA

problem #3

Jul 012013

IS 250

  • 90,000 miles
Dash Is very sticky, this causes a visually impairing glare during the daytime. The glare Is so bad that sometimes you cannot see the car in front of you without wearing sunglasses.

- Fort Myers Beach, FL, USA

problem #2

May 012013

IS 250 6-cyl

  • 44,000 miles
The material on the front dashboard and front door sides Is softening and melting. It Is extremely worse during the summer season. It leaves an adhesive type residue on everything that touches it.

- Harvey, LA, USA

problem #1

Oct 202006

IS 250 6-cyl

  • Automatic transmission
  • 5,310 miles
Wife was driving on the interstate with the cruise on doing about 65 mph, and she decided to pass a truck. She accellerated slightly, and the car suddenly "floored" to over 90 mph and the RPM's went all the way up. She truned off the cruise, but it wouldn't slow down. She tried to brake, but the engine was still reving at the highest speed. She forced herself off into the grassy median and sat on the brake until she could jam the transmission into park and turn off the engine. Veh towed to Lexus dealer. Tech couldn't figure out what was causing this, but after talking to Lexus headquarters, they found that the rubber car mat and the back of the accellerator somehow connected and forced the car to be "floored". you could not tell by looking at the mat that it was connected to the accellerator. My wife would of died if there had been another vehicle close to her. No accident or injury. I have no complaint with the dealer. They did everything they could to help.

- Toledo, OH, USA