2.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
51,129 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Apr 132019

IS 250

  • 60,000 miles
Dashboard is melting and sticky. Causing a ridiculous glare from sunlight and headlights. Contacted Lexus dealership; they stated there is a recall for this but they couldn┐T help me I would need to call Lexus themselves. Called Lexus provided my VIN and other information. They told me my VIN was not part of the recall and I would be responsible for all repairs myself.

- Largo, FL, USA

problem #6

Sep 162018

IS 250

  • 55,900 miles
The left and right side mirrors have become loose and freely move forward and backward. I have to use heavy duty cloth tape to permanently secure them in the rear facing orientation. I found a youtube video which discloses the mechanical defect that needs to be corrected. This is a safety hazard if the mirrors were not held steady in the rear facing orientation and this mechanical defect should not occur.

- Rowland Heights, CA, USA

problem #5

Mar 192018

IS 250

  • 100,000 miles
The contact owns a 2009 Lexus IS250. The contact stated that the vehicle failed to start and was towed to North side Lexus (17925 North fwy., houston, tx 77090). The dealer stated that the vehicle was included in NHTSA campaign numbers: 14V647000 (fuel system, gasoline), 16V340000 (air bags), and 13V030000 (visibility/wiper). The technician informed the contact that the part that was needed was a fuel pressure sensor; however, it was not included in the NHTSA campaign umber: 14V647000 fuel system, gasoline) recall. The manufacturer was not notified of the failure. The vehicle remained at the dealer and was not repaired. The failure mileage was 100,000.

- Houston, TX, USA

problem #4

Jan 022017

IS 250

  • miles
Melting dashboard recall. I have a 2009 Lexus Is 250 melting chipped dashboard and doors. It's very hard to see while driving due to the fact that the dashboard causes a glare in the window. Also the smell of melting plastic dash is sickening. I have recently taken my car to a Lexus dealership to have sewell replace the airbags every since then my navigation system has been making weird noises and now it's completely not working black screen and the buttons on the side is not working. To make matters worse my ac is on and I can't turn off because of the buttons are not working. Very frustrating and I'm freezing.

- Garland, TX, USA

problem #3

Apr 072015

IS 250

  • 55,000 miles
My dash board Is melting. It Is really sticky and produce a glare on windshield when driving in the direction of sun. It Is becoming very difficult to see. There Is a recall on other years and models. Recall should be reevaluated to include all cars effected by this defect.

- Honolulu , HI, USA

problem #2

Aug 152014

IS 250 6-cyl

  • 51,000 miles
The safety issue with my vehicle Is the "melting dashboard, " it seems to be common with vehicles like mine. The stick-glue like substance Is not only a nuisance but also a safety hazard. It creates a glare on the windshield that makes it nearly impossible to look straight forward, especially during afternoon hours of driving. At times I have to lean to one side or the other. The gooey substance and gashes along with the safety concern over the glare in my opinion call for a recall. This Is not normal. Please look into this issue.

- Jupiter, FL, USA

problem #1

Jul 312012

IS 250

  • 36,000 miles
The dashboard Is melting, it gets sticky and when driving in the sun there's a noticeable glare that makes it hard to drive. And the same thing Is happening to the driver side door.

- Doral, FL, USA