10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 107,031 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The camshaft timing gear was replaced by jim fault Lexus was driving vehicle home and all the dash lit up and engine had no oil. Car hasn't run the same since then without oil needing to be replace 3.5 liters of oil every 300-500 miles so I'm really afraid to go anywhere in my vehicle. Need help! the consumer stated she started having problems with the engine after retrieving the vehicle from the dealer. There was a noise coming from the engine when it was cold and the check engine light illuminated several times, as well as the low oil light. The dealer informed the consumer, the piston rings were worn, but there were no oil leaks. Updated 12/03/14
- Los Angeles, CA, USA
The contact owns a 2006 Lexus Is 350. While driving approximately 20 mph, the vehicle decelerated on its own and the check engine and vsc indicators illuminated. The contact heard a loud noise coming from the engine compartment. The dealer stated that engine work needed to be performed. The contact stated that a recall notice for NHTSA campaign number: 13V395000 (engine) was never received. The VIN was included in the recall. The manufacturer was notified of the failure. The approximate failure mileage was 84,372.
- Brooklyn, NY, USA
The car like many push button start cars requires that you step on the brake pedal when starting, but the car will not start sometimes and/or requires a lot of force on the brake pedal to start the car which is apparently due to the brake booster going bad. This has been happening intermittently over the course of the year or about 9000 miles. I took the car to the Lexus dealer and told them what I thought was wrong because if you google "Lexus IS350 brake pedal hard" or "Lexus not starting" you will see that many people have this same exact problem with their Lexus, and not just with this Lexus model. The dealer confirmed the brake booster is the problem and that the cost to replace it would be approximately $1,100. After contacting Lexus customer support and pointing out that a lot of Lexus owners seem to have the same problem, they said it is not under recall, and that I must pay for the cost of the repair. I can see situations where a car not starting could be considered a safety issue, but more upsetting is that there is clearly a defect that many Lexus owners are experiencing, Lexus probably knows it, but will not correct it or recall it.
- Weston, FL, USA
Vehicle randomly shakes, intermittently runs rough while braking. Dealer could not diagnose issue 3 times until recent check found engine pistons and valve springs need to be replaced. Lexus agreed to accommodate service and labor costs but parts are back ordered requiring a week or two wait time for repair.
- Alexandria, VA, USA
- Cincinnati, OH, USA