Renotification Follow-Up Dealer Letter: The Special Service Campaign Follow-Up Owner Notification Letters (?owner letters?) will begin in late January 2018. The owner letters will be mailed by first class mail, over a period of several weeks consistent with parts availability. Special Service Campaign completion is an integral part of our commitment to meet customer expectations of Lexus products. Lexus will be sending Follow-Up Notices to remind owners whose vehicles have not yet had Special Service Campaign repairs completed for the campaign listed below. We request your assistance in completing the applicable campaign repairs as owners receive the Follow-Up Notice and contact your dealership. Please note the follow-up activity may cause an increase in your current Special Service Campaign owner appointments. Lexus will continue with additional follow-up activities in the months to come. Please take this into consideration when analyzing your manpower requirements.
