10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
9,507 miles

About These NHTSA Complaints:

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problem #4

Jan 122023

MKC

  • miles
In 2019 I bought a used 2016 Lincoln MKC Reserve 2.0 Ecoboost Engine w 34K miles. In 4 years I've driven 11,400K miles. A few weeks ago my vehicle would not start. I had a tow to a Ford Retailer because the Service Tech at a Lincoln Retailer informed me they were backed up having 10 vehicles waiting to replace failed Ecoboost engines all with coolant leaks most likely I would need the same. After the $400 diagnostics I was told that I needed a new engine! Unlike the Lincoln Tech, Fords would not discuss anything about all the news, recalls or TSBs on Failed Ecoboost Engines. My Powertrain Warranty had recently expired well under mileage I would be responsible to pay. My MKCs decline happened suddenly and rapidly went downhill. First I noticed it was loud at start up which was odd and was running very rough. I checked underside and the rear to see if something was hanging and noticed a bluish gray smoke come out of exhaust for under a minute then then all symptoms cleared. Next for the 1st time a Check Engine Light came on which indicated a Misfire in Cylinder 4. Finally I had no heat in the cabin yet the engine was starting to overheat this time the Check Engine Light was blinking rapidly while driving at night in the freezing cold with my young daughter with me. It was very dangerous with supercold tempuratures being Winter in the NorthEast with icy roads. I started to smell a chemical burning odor. I have never experienced an overheating engine before in my life. I was scared and panicking not wanting to risk my engine blowing up or catching fire especially with my young child. I had no choice but to put all the windows down and pull over on the side of the road which had no sidewalks. The hood was very hot to touch. Next I am under the hood with a flashlight to check the fluids when I first became aware of the Coolant Reservoir was near empty, which explained the lack of heat and overheating. I owe $10k and it will cost $10k to replace Fords FAULTY Engine.

- East Weymouth, MA, USA

problem #3

Jul 142021

MKC

  • miles
2016 LINCOLN MKC parked on driveway for over 24 hours, when my father was outside gardening he noticed smoke and flames coming from under the hood, the Fire Department was called who out the fire out and stated it was "totaled". Fire Department conducted their own investigation to determine the cause of the fire. The report returned indicating the "Engine" was the origin of the fire. Thank the lord my father was outside or our garage and house could have burnt down with all of us in it. THIS IS A HUGE SAFETY ISSUE!! I opened two claims with CarMax MaxCare Warranty which were denied. I have one case open with Ford Motor Company which is still pending. Car is currently at autoshop undergoing another diagnosis of the the orgin of fire for my CarMax MaxCare Warranty.

- Eastvale, CA, USA

problem #2

Jan 062019

MKC

  • 31,300 miles
When vehicle is slowed (even slightly) by deaccelerating or sped up by accelerating the shifting suddening and harshly grabs and lurches effecting vehicle stability. The impact is very pronounced and audibly loud at highway speeds. The vehicle has also lunged forward as shifting occurs when braking just prior to coming to a full stop. This has happened on multiple dates.

- Estes Park, CO, USA

problem #1

Sep 122016

MKC

  • 6,729 miles
When accelerating from a coast the vehicle jerks and bangs into gear. At times it feels like the vehicle was hit from behind. This happens anytime whether on a city street or highway in traffic conditions. Ford field service engineer was able to duplicate this concern but said it was within the parameter of the vehicle because it happens at low speed. I find this a not acceptable answer for a faulty transmission.

- Nutley, NJ, USA