Infotainment system has begun exhibiting phenomenon described as "ghost touch" where options are selected randomly by the system due to touchscreen failure. This happens while the vehicle is moving and creates a significant distraction to the driver, creating a safety hazard for driver, passengers, and other cars on the road. This vehicle has not been inspected by a dealership but internet information indicates it is a known issue but a recall has not been issued from Mazda, which compromises the safety of the vehicle. No warning for incidents. This is an ongoing issue and occurs routinely during daily driving.

- Clearwater, FL, USA

Infotainment system has begun exhibiting phenomenon described as "ghost touch" where options are selected randomly by the system due to touchscreen failure. This happens while the vehicle is moving and creates a significant distraction to the driver, creating a safety hazard for driver, passengers, and other cars on the road. This vehicle has not been inspected by a dealership but internet information indicates it is a known issue but a recall has not been issued from Mazda, which compromises the safety of the vehicle. No warning for incidents. This is an ongoing issue and occurs routinely during daily driving.

- New Caney, TX, USA

I drive a 2018 Mazda CX5. My "infotainment system" which contains radio, phone, and GPS controls began making random unprompted selections while I would not touch it. This is an ongoing issue. The name for this issue is called "ghost touch" While the Mazda system "locks" the touch screen while the car is moving, the issue continues as soon as you come to a red traffic light. Without putting the car in park, the touch screen reactivates and the issue proceeds. This is a safety issue as it can cause distractions while driving such as sudden significant changes in music volume and it can call a random person if your phone is connected to Bluetooth. Regardless of if the car is moving or not, this causes a driver to take their focus away from the road. From a quick google search, this is a common issue. Mazda is aware of this common issue, and in fact extended a warranty to correct it in 2014-2016 Mazda 3's. However, I called Mazda USA today and they stated that it would have to be paid out of pocket for my car.

- Bristol, PA, USA

Computer malfunction has been inspected by dealship

- Olive Branch , MS, USA

2023 02 28, 36410 miles - Engine oil burning smell entering the cabin of the car, oil leaking from engine. No warning lights. Diagnosed by Mazda dealer as a cracked cylinder head, will be repaired under warranty. Discovered Service Alert #SA-013/22 that applies to this defect. 2023 02 23, 36,389 miles - Car in for an oil change under extended service program at Mazda dealer. Dealer discovered the timing chain cover leaking, repaired under warranty. Owner also reported that information screen has been malfunctioning intermittantly. Dealer remarked that the screen does have problems, but that it is not covered by the warranty, and would need to be replaced within the next two years and would cost about $2000. Upon vehicle pick-up, several warning lights went on, dealer reprogrammed the code system, test drove, pronounced the lights indicated nothing was wrong. 2022 08 17, 31,174 miles - Fuel pump replaced under recall while car in for regular oil change covered by service contract. 2021 02 04, 17,629 miles - Timing chain cover leaking, discovered by dealer while in for regular oil change, repaired under warranty.

- San Rafael, CA, USA

The informational screen will just start going "haywire"--someone described it as a "ghost touch!" It will change screens without warning, going through my saved contacts and calling or deleting them. Changing channels etc..---it is more than a nuisance, it can be a hazard!

- Winston Salem, NC, USA

The entertainment system the screen goes crazy change station by itself make calls by himself and then goes black an the back camera doesn't work it's a very high destruction issue we need to reset it and works for a while then happen again thank you

- San Antonio, TX, USA

The Mazda infotainment system has a problem that is known to the manufacturer and many vehicle owners. It is called "ghost touch" where the touch screen malfunctions and registers an input that is not actually made. The touch screen is not touched, but the infotainment system still reacts and changes inputs, adjusts volume, and performs other actions. This has been a major safety risk for me and my family on several occasions. On several occasions, the infotainment system will be set at a reasonable volume playing music or a radio station or sometimes even off or muted. The "ghost touch" occurred and changed the volume input of the navigation system (which was not being used) to the MAXIMUM level. The car then announces that "navigation will be at this volume." The voice is extremely loud and is completely unexpected. This stated the driver and has almost caused accidents on at least three occasions. It is the equivalent of someone blasting an airhorn in your ear while you are driving. It is shocking and can cause accidents. This problem is known to the dealer and manufacturer. I have taken the vehicle for service of this issue as recently as August 23, 2022. The dealer knows the issue happens with many of its vehicles. They refuse to fix the issue in my car without charging me extraordinary amounts of money because it is out of the full warranty. The car has 44,000 miles and is a 2018 model purchased new in February 2018. They are aware that it is a critical safety issue, but they will not fix it. They have issued a recall for the same issue on another vehicle, but not on mine. This malfunction happens without warning. Again, the dealer and manufacturer are well aware of the issue, but they refuse to fix it even though it is a critical safety issue and it is covered under the implied warranty of the vehicle.

- Los Angeles, CA, USA

Driving on highway going 70-75 mph, all of a sudden car starts to stall, check engine light lights up informing me keyless, power steering, vehicle system, smart brake malfunction. I almost crashed as I was on I-55 heading to downtown Chicago. My girlfriend and I could have died.

- Joliet, IL, USA

The parking break is getting stuck and we are unable to release it. We have gone to various mazda showrooms and service centers but no one have been able to find the issue. We are scared that on the highways the car can malfunction. The parking break warning sign comes on on its own even when the vehicle is moving which is a big concern for us while driving. When I searched for this issue online, I can see few articles where different models of Mazda has same issue and they recalled those vehicles. Mazda service center people after charging me for the issue, suggested not to use parking brake, even I don-€™t use that it gets on by itself. There is a warning symbol. It is available for inspection when requested. Electronic Parking Brake Component is not working. Multiple mazda showroom people confirmed this and none of them can fix this.

- Overland Park , KS, USA

Module in the the car Sofi and radio stop working at times Car slow acceleration from stop to move

- Palm Desert , CA, USA

Infotainment system/radio: Radio stations start changing by itself while loudly beeping constantly while I drive. I lose total control of the infotainment system. It becomes possessed. The infotainment system automatically starts moving to different screens and tries to delete stations. Very unsafe. I've seen reports of this happening on other Mazda vehicles and other models were recalled for it. Considered a "ghost touch." This was an actual recall on another Mazda model. https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf The problem is wider than that: Complaints from other Mazda owners: https://www.reddit.com/r/CX5/comments/mu0682/advice_on_2018_cx5_touring_multimedia_display/ https://www.bbc.com/news/technology-60333765

- Fort Lee, NJ, USA

On 11/28/2021, my vehicle suddenly showing five warnings 1, front camera sensor malfunction, 2, smart brake system malfunction, 3, forward smart city brake support malfunction, 4, HBC/LAS system malfunction, and 5, SCBC malfunction. I have no idea which part was go wrong, but this is not the first time my vehicle shows the same warning. Back to 12/20/2019, my vehicle has a same warning showed, I bring my vehicle to dealer to check but after they check, they told me nothing wrong. After two year the same problem come out again, I am very concern about the safety of my vehicle. The first time having a issue was my vehicle just a year old, and today the same issue come out again. Please help me to look up my vehicle is it any part has to recall and need to fix it. Thank you

- Brooklyn , NY, USA

Mazda USA - There-€™s been over 5 failures of my AC since before the car even hit a 5,000 mile mark. Mazda North America has a D- rating w/the Better Business Bureau & it shows! My complaints have gone one deaf ears and there-€™s a HUGE lack of accountability. https://youtu.be/83lV-29xz8s

- Plantation, FL, USA

Approximately 9:15am 5/16/21 I was driving on the road when my engine stalled and went out. Was stuck in the middle of the road for a couple of minutes while I tried to restart the car. My vehicle was recalled for this very purpose but 13 days prior I went into the dealership to fix the issue and get a software update. After said update I experienced the recall issue on my vehicle.

- Plano , TX, USA

First noticed in a shopping center parking lot. I was distracted by something and did not put car transmission shift control in park. I touched engine start/ stop switch and engine turns off as it should. I proceeded to exit the car and noticed it rolling away. Since I was still in car, I realized what happened an corrected the oversight. Most people are used to key ignition and can not pull key unless tranny is in park. This is a safety issue and should be corrected.

- Dubuque, IA, USA

On two separate occasions in the last month, during key on/startup/initialization, I will get an adaptive cruise control/aeb/lane keeping system failure. This is due to a fault in the camera module. Adaptive cruise control still works above 20 mph indicating that the failure is in the camera module. Failure is latched for the key cycle and but will recover after a long key cycle. 1st time the failure set, it was very warm out so I believed this was due to an overheat. The second time the failure set the temperature was in a normal range so my hypothesis is wrong. No unusual situation is occurring at startup except the failure. Have not taken to the dealer yet.

- Burtonsville, MD, USA

Car burst into flames while driving on highway, unknown cause, suspect electrical or fuel system related

- Boylston, MA, USA