10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,733 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

Jul 132018

CX-9

  • miles
Takata recall VIN: Jm3tb38ax90167041 I have repeatedly called the dealership (Suburban auto collection of troy - Michigan) Suburban Mazda of troy for the past 1-2 years asking them to check and see if our vehicle is on the takata airbag recall list and they have confirmed everytime that it was not. I checked the NHTSA website and confirmed that their is an active recall on the airbag for our Cx-9. we were not called or informed (as they said they would do). We did not receive the proper notification from takata or the Mazda dealership. Our vehicle was either apart of the recall from the start or it was added later when the recall was expanded, however we never received anything telling us to have the airbag inflator replaced.

- Royal Oak, MI, USA

problem #14

Oct 012016

CX-9

  • miles
Hi there... we got rear ended last year... I have had no luck getting our Mazda repaired for the last couple of months... Mazda has not called me back for repair

- Mount Pleasant, WI, USA

problem #13

Mar 012017

CX-9 6-cyl

  • miles
2009 Mazda Cx-9. consumer writes in regards to takata airbag safety recall. The consumer stated that the vehicle exceeded a reasonable amount of time. Updated 9/29/2017

- Abington, PA, USA

problem #12

Mar 012017

CX-9 6-cyl

  • miles
Takata recall. The contact owns a 2009 Mazda Cx-9. the contact received notification of NHTSA campaign number: 17V429000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called an unknown dealer and was informed that the part for the repair was not available and should become available in the fall of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/13/2017 updated 7/23/18

- Dunkirk, NY, USA

problem #11

Mar 012017

CX-9

  • miles
Takata recall. The contact owns a 2009 Mazda Cx-9. the contact received notification of NHTSA campaign number: 17V429000 (air bags). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Continental Mazda of naperville (2363 Aurora ave, naperville, il 60540, (630) 352-5900) was contacted, but was unable to provide a time frame for part availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Naperville, IL, USA

problem #10

Aug 252017

CX-9

  • miles
Takata recall, entering VIN in this site does not result in a recall for air bags shown. Entering on the Mazda site indicates there is a recall. However it also says solution is not available. It indicates via a map that I am in zone 2 (North Carolina. However the vehicle is extensively used in South Carolina which is in zone 1...the first to be replaced.. I would like confirmation and a proposed time line for repair. If this can not be completed within the next 30 days I would like the ability to disable the passenger side airbag until a replacement/repair can be affected.

- Charlotte, NC, USA

problem #9

Mar 312017

CX-9

  • miles
Takata recall - this is ridiculous. I cannot use all 7 seats in my 7-passenger vehicle and there is no end in sight. Parts are not available and nobody can give any reasonable estimates of when they will be available. Please allow people affected to go to their dealers to have the faulty airbags removed/disconnected until parts are available. We need to be able to use our vehicles fully.

- Franklin, MI, USA

problem #8

Jun 062017

CX-9

  • miles
Takata recall. The contact owns a 2009 Mazda Cx-9. the contact received notification of NHTSA campaign number: 16V356000 (air bags) over a year ago. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (putman Mazda located on 65 California dr, burlingame, ca (650) 558-5685) who stated that the recall parts were not available and added her name to a wait listing. The manufacturer was not made aware of the issue as the wait time was over an hour when the contact tried to contact the manufacturer. The contact had not experienced a failure. Parts distribution disconnect.

- San Mateo, CA, USA

problem #7

Apr 262017

CX-9

  • miles
The contact owns a 2009 Mazda Cx-9. the contact received notification of NHTSA campaign number: 17V012000 (air bags) on April 25, 2017. The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact spoke to the manufacturer who referred him to NHTSA. The contact had not spoken to a dealer. The contact had not experienced a failure. VIN tool confirms parts not available.

- Escanaba, MI, USA

problem #6

Jan 092017

CX-9

  • miles
Takata recall. The contact owns a 2009 maxda Cx-9. the contact received notification of NHTSA campaign number: 17V012000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer and the interim recall notice from the manufacturer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Christiansburg, VA, USA

problem #5

Jan 112017

CX-9

  • 146,000 miles
Passenger air bag could deploy by high humidity

- Newburgh, IN, USA

problem #4

May 252016

CX-9

  • miles
Takata recall. The contact owns a 2009 Mazda Cx-9. the contact received notification of NHTSA campaign number: 16V356000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Jose, CA, USA

problem #3

Oct 212016

CX-9

  • miles
Takta recall according to the schedules of recall table in this page www.safercar.gov/rs/takata/takata-explainer.html our Mazda Cx-9 2009 should be repaired at this time. Yet my dealership has told me they do not have the parts and do not know when they will have them. Am I correct in my assumption? thanks.

- Belmont, CA, USA

problem #2

Sep 212016

CX-9

  • miles
The contact owns a 2009 Mazda Cx-9. the contact received notification of NHTSA campaign number: 16V356000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Fort Lauderdale, FL, USA

problem #1

Sep 012015

CX-9

  • miles
The contact owns a 2009 Mazda Cx-9. the contact received a recall notification for NHTSA campaign number: 15V451000 (air bags); however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Raleigh, NC, USA