9.8

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
338 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Mazda CX-9:

Unsubscribe any time. We don't sell/share your email.

problem #1

Apr 012013

CX-9 6-cyl

  • 338 miles
The voice activated navigation feature on the vehicle shuts down and becomes inoperable when stopping or accelorating from a stopped position. The voice activated feature only works while in one long continuous motion which defeats the purpose of the hands-free voice activated navigation and makes using the system difficult in urban environments. This concern was voiced to the local dealer and sales staff who could not figure out why the system was malfunctioning this way and advised that they were not able to fix it. No remedy was available and I am stuck with a vehicle that doesn't function as it was advertised to me and sold.

- Huntington Beach, CA, USA